Advice for people renting privately
Your landlord, or their agent, has legal responsibilities to manage your tenancy fairly and to keep your home up to a decent standard.
If you need advice
Our Tenancy Relations Service provides specialist advice on the rights and responsibilities of private tenants, landlords and agents. We aim to prevent homelessness and investigate allegations of harassment and illegal evictions within Southwark’s privately rented sector. You can find more information in our tenants hotline leaflet (pdf, 483kb). You can use our web form to tell us about your problem and we will endeavor to respond to you within 5 working days. If your private landlord has served you a notice to leave your home, this tool (pdf, 1mb) can help you check if it is valid or not. Our tenancy relations team are now available for face to face advice without an appointment, from Monday to Friday at our Home search Centre, 25 Bournemouth Road SE15 4UJ between 9am - 4pm Monday, Tuesday, Thursday, Friday and 10am - 4pm on Wednesday.
You can find advice below if:
- you need to check if your tenancy deposit is protected
- you don't have a tenancy agreement, or you don't understand it
- your landlord isn't meeting safety standards
- your landlord or their agent is bothering or harassing you at home
- your landlord is trying to evict you
- you've asked your landlord for repairs or complained about conditions in your home
- you're feeling unsafe (pdf, 2.2mb) in your home
The government have published a series of how to guides for the private rented sector. These include:
- how to rent - a guide for current and prospective tenants
- how to rent a safe home - a guide for current and prospective tenants
- how to lease - a guide for current and prospective leaseholders
Our Financial Inclusion Team can advise and assist tenants at risk of losing their homes or tenants worried about their current housing situation. The team can also help with financial costs.
Find out about the Homes (Fitness for Human Habitation) Act 2018 here.
Tenant Fees Act 2019
The Tenant Fees Act 2019 came into force on 1 June 2019. The Tenant Fees Act reduces the amount of upfront money new tenants will have to pay to set up their contracts. Guidance for tenants can be found here (pdf, 620kb). Guidance for landlords can be found here (pdf, 493kb).
We currently run weekly tenancy workshops (pdf, 179kb) which equip those who are actively looking for private rented accommodation with the skills and knowledge to help find a tenancy in the private rented sector.
Rights and responsibilities
If you're a private tenant or private landlord, you can find more information about private renting rights and responsibilities and dealing with landlord/agent problems on the Shelter and GOV.UK websites.
To find out about the rights of disabled people who are renting, see this guide.
You can find more information about help with empty properties here.
Make a complaint
If you have a complaint about a private landlord, contact them directly. If the complaint is about a letting or managing agent, visit the Shelter website.
Page last updated: 16 August 2019