Emergency contacts

If people are injured or if there is a threat to life you should call 999 

Please only use the following numbers in a genuine emergency, where there is an immediate threat to health or safety.

Emergency housing repairs

An emergency repair is when there's immediate danger to you or the structure of the building. In an emergency we'll make the situation safe; we may need to return another day to complete the full repair.

All emergency repairs need to be reported by phone by calling 0800 952 4444 or 020 7525 2600.

Other useful numbers

If you have a gas / carbon monoxide leak, call the National grid 0800 111 999.

If you have lost your gas or electricity supply, you should contact your individual supplier to determine if the issue with your meter or account.

If you are experiencing a power cut in your area, call UK Power networks 0800 316 3105.

If you have no drinking water in your area, call Thames water 0800 714 614.


If you are worried about becoming homeless or you are homeless already please get in touch with Southwark council’s housing Solutions service, as soon as possible by calling 020 7525 4140 or visiting the Southwark Homesearch Centre, 25-27 Bournemouth Road, Peckham, SE15 4UJ.

If you require emergency homelessness advice, assistance and support before 9am and after 5pm Monday to Friday or during the weekends, please telephone 0207 525 5000 and choose option 3.

For any other out of hours emergency

Call our switchboard number 020 7525 5000 option 2 for environmental services and option 3 for other services.

Page last updated: 11 January 2022


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