Waste collection services update

All services are currently operating normally, although unusually high levels of waste have resulted in some collections being slightly delayed.

  • communal Services (refuse and recycling) are generally operating normally, but high volumes of waste have meant that small numbers of collections may be carried into the following day
  • refuse & recycling kerbside services (green and blue bins) are operating as normal and collecting on the usual scheduled dates
  • organic waste collections (brown food and garden waste bins) are operating as normal and collecting on the usual scheduled dates

The use of some temporary crews has resulted in a higher level of missed collections than usual over the last 1 to 2 weeks.  Please report a missed collection on the reporting a missed collection page if your collection has not been completed by the end of the working day when it was due (ie after 4pm).

Bulky waste collections

COVID-19 service update

The council will be operating a bulky waste items collection service for new collections.  Bookings are available now, but there may be a longer wait than usual because of high demand for this service.  We will increase capacity as soon as we can to reduce waiting times.

Because of the continuing restrictions arising from the COVID-19 pandemic, the terms of service will be strictly applied.  If you do not comply with the service requirements, we will not be able to collect your waste items.

Please note the following requirements for all collections:

  • only listed bulky items can be collected - a maximum of 10 items
  • you must present your items outside your home
  • you must put out your items at ground floor level for collection - not on landings, balconies or basements
  • items must be accessible and visible so our crew can find and access them – not in back gardens, bin stores, garages, behind security gates or similar
All collections are contactless – we cannot arrange to meet you to collect your items.

About the service

If you are a Southwark resident, we can collect large household items from your home. Sometimes called bulky waste, this includes items such as old furniture or fridges.

We charge £25 for collecting up to 10 items and there are no concessions available for this service. You will need to pay by credit or debit card during the online booking process.

Check what we can collect

Please check the list of items we can collect before making a booking.

If it’s not on the list, we will not take it

 Book a collection

More information

You can only request that we collect bulky waste from your own household. We don’t provide this service for:

  • businesses
  • households outside of Southwark
  • landlords and property managers
  • collection of hazardous waste

What happens after you make your booking

Once you've completed your online booking and payment:

  • we'll send you a confirmation email with your collection date and reference number
  • we'll arrange the collection on your chosen day
  • you will have to leave the items at the agreed location by 6am on the collection date
  • on the day, we'll collect the items specified in your booking

Make changes or cancel your booking

You can’t make changes to your bulky waste collection request (eg alter the number of items) after the booking is confirmed. You can cancel the booking at any time but the fee is non-refundable. This is because vehicles and crews are allocated to each collection at the time of booking and there is a cost to the council.

Cancel a collection

If your bulky waste hasn't been collected

If your bulky waste collection was missed, you can use the form below to let us know. Please be advised that collections take place between 6am and 4pm.

Please do not report a missed collection until after 4pm on the day of your collection

Report a missed collection

Don’t dump your waste!

It is illegal to dump bulky items or any other rubbish on public land and you could face a fine or imprisonment

Report dumped waste online now to make sure it is cleared and investigated quickly.

Other ways to dispose of your waste:

Page last updated: 12 May 2021

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