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Keep Southwark Safe


Our gas engineering team oversee a borough-wide annual servicing programme of all gas appliances, gas pipework, communal water tanks and dry/wet risers within our properties. Our team look at both individual and district heating systems and communal water supplies to ensure we meet the legal requirements to help guarantee resident safety.

We oversee repairs to all Southwark owned heating systems, managed improvement programmes and boiler/equipment renewals.

Works are carried out by our term contractors below:

We strive to give an excellent service and regularly attend residents/tenants group meetings to identify issues. If you experience problems with your central heating or hot water, read our troubleshooting guide or watch our Fix it at Home heating video before you report the issue to us.

In an emergency situation where heating to your home is lost in winter, we'll provide you with temporary heaters.

For energy saving advice and information on how to lower your energy bills, see the energy saving trust website. 

Phoenix Compliancy Management are appointed to carry out quality control checks on behalf of Southwark, for the gas servicing, repair, installation and replacement of gas boilers and heating systems. You can find an Introduction to our gas safety consultant flyer (pdf, 197kb) here.

Communal heating

If you have a communal ‘heating on demand’ system supplied to your home, it means that the council doesn’t switch the heating on and off at certain times of the year. Instead, the heating is always on but regulated automatically throughout the year by the outside air temperature.

It has two modes - winter and summer - but when it changes to ‘summer’ or ‘winter’ depends on the weather over a five day period. The council monitors the air temperatures every day, while also keeping an eye on longer-term weather forecasts

You can find out about switching from winter to summer modes (pdf, 283kb) here.

Elderly and vulnerable residents can request fan heaters (via our contact centre) outside of the heating season free of charge.

You can check the status of any communal breakdowns.

Disconnecting from district heating

The council regularly receives requests from home owners asking for permission to disconnect from the district heating system as they want to install their own heating system. Unfortunately, in the majority of situations, we're unable to give permission.

We've written this factsheet (pdf, 207kb) for all of our homeowners who are connected to a district heating system to explain how our district heating systems work, and why in most circumstances, it is the better option. At this time, the council will not usually allow leaseholders to disconnect from their district heating system.

Page last updated: 13 April 2021

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