Our gas engineering team oversee a borough-wide annual servicing programme of all gas appliances, gas pipework, communal water tanks and dry/wet risers within our properties. Our team look at both individual and district heating systems and communal water supplies to ensure we meet the legal requirements to help guarantee resident safety.

We oversee repairs to all Southwark owned heating systems, managed improvement programmes and boiler/equipment renewals.

Works are carried out by our term contractors below:

We strive to give an excellent service and regularly attend residents/tenants group meetings to identify issues. If you experience problems with your central heating or hot water, read our troubleshooting guide or watch our Fix it at Home heating video before you report the issue to us.

In an emergency situation where heating to your home is lost in winter, we'll provide you with temporary heaters.

Find energy saving advice and information on how to lower your energy bills

Phoenix Compliancy Management are appointed to carry out quality control checks on behalf of Southwark, for the gas servicing, repair, installation and replacement of gas boilers and heating systems. See our Introduction to our gas safety consultant flyer (PDF, 197kb).

Communal heating

If you have a communal ‘heating on demand’ system supplied to your home, it means that the council doesn’t switch the heating on and off at certain times of the year. Instead, the heating is always on but regulated automatically throughout the year by the outside air temperature.

It has two modes - winter and summer - but when it changes to ‘summer’ or ‘winter’ depends on the weather over a five day period. The council monitors the air temperatures every day, while also keeping an eye on longer-term weather forecasts

You can find out about switching from winter to summer modes.

Elderly and vulnerable residents can request fan heaters (via our contact centre) outside of the heating season free of charge.

You can check the status of all communal breakdowns.

Page last updated: 28 October 2022


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