Communal breakdowns
This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may vary.
Please note: heating for all residents and tenants on district heating will switch off automatically if the outside air temperature is above 17°C and come back on when the temperature drops below this point.
If your issue is not listed here, find out how to report a repair.
Page last updated: 12 December 2018 09:17
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Eugene Cotter House, Beckway Street 1-63 | Loss of hot water service | 12/12/2018 | TBC | Contractors to attend and investigate. |
| Dodd House, Galleywall Road 1-32(C) | Loss of cold water service | 11/12/2018 | 11/12/2018 | Contractor to attend and investigate.
Returned to service 11/12/18 please allow approximately 2 hours from 03:00am for service to be fully operational. |
| Kevan House 1-82 | Lift 6102 out of service | 11/12/2018 | TBC | Repairs required |
| Yarnfield Square 15-46 | Urgent shutdown of secondary water service | 11/12/2018 | 14/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 14/12/2018 for approximately 2 hours for urgent maintenance works |
| Setchell Estate | Urgent shutdown of heating and hot water service | 11/12/2018 | 18/12/2018 | There will be an interruption to your heating and hot water service from 8am on the 18/12/18 for approximately 10 hours for urgent maintenance works |
| Castlemead 1-112 | Loss of hot water service | 11/12/2018 | 11/12/2018 | Contractors to attend and investigate.
Returned to service 11/12/2018 please allow approximately 4 hours from 2pm for service to be fully operational. |
| Brimmington Estate | Loss of heating and hot water service | 11/12/2018 | 11/12/2018 | Returned to service 11/12/2018 please allow approximately 6 hours from 2pm for service to be fully operational. |
| Acorn Estate | Loss of heating and hot water service | 11/12/2018 | 11/12/2018 | Returned to service 11/12/2018 please allow approximately 4 hours from 3:30pm for service to be fully operational. |
| Devon Mansions 169 - 180 | Lift 5024 is out of service | 11/12/2018 | TBC | Contractor to attend and investigate |
| Doddington Grove SE17 3SY | Loss of mains drinking water | 11/12/2018 | 11/12/2018 | Thames Water are on site carrying out repairs to a water leak . Thames Water reference number 3120393 or 272040 and contact number 0800 316 9800 for further information.
Returned to service 11/12/2018 residents may experience low water pressure please allow approximately 4-5 hours from 4pm for service to be fully restored. |
| Fearnley House 1-132 | Loss of heating and hot water service | 11/12/2018 | 11/12/2018 | Contractors to attend and investigate
Returned to service 11/12/2018 please allow approximately 2 hours from 4pm for service to be fully operational. |
| Lucey Way 2-252(E) | Loss of Secondary water service | 11/12/2018 | 12/12/2018 | Contractors to attend and investigate
Returned to service 12/12/18. Please allow approximately 2 hours from 7am for service to be fully operational. |
| Povey House 1-39 | Loss of hot water service | 11/12/2018 | 11/12/2018 | Contractors to attend and investigate
Returned to service 11/12/2018 please allow approximately 2 hours from 7pm for service to be fully operational |
| Eugene Cotter House 1-63 | Loss of heating and hot water service | 11/12/2018 | 11/12/2018 | Contractors to attend and investigate
Returned to service 11/12/2018 please allow approximately 2 hours from 7pm for service to be fully operational |
| Hodister Close 2-13 | Loss of heating and hot water service | 11/12/2018 | 11/12/2018 | Contractors to attend and investigate
Returned to service 11/12/2018 please allow approximately 2 hours from 7pm for service to be fully operational |
| Trafalgar House 1-62 | Lift 4065 out of service | 11/12/2018 | 12/12/2018 | Contractors to attend and investigate
Returned to service 12/12/2018 |
| Chalmers Walk 1-20
Copley Close 1-5 |
Loss of heating and hot water service | 10/12/2018 | 10/12/2018 | Contractors to attend and investigate
Returned to service 10/12/18 please allow approximately 4 hours from 4pm for service to be fully operational. |
| Kimpton Road 1-35 | Loss of heating and hot water service | 10/12/2018 | 10/12/2018 | Contractors to attend and investigate.
Returned to service 10/12/18. Please allow approximately 2 hours from 17:30 for service to be fully operational. |
| Mary Datchelor Close 1-37 | Loss of heating service | 10/12/2018 | 10/12/2018 | Contractors to attend and investigate.
Returned to service 10/12/18. Please allow approximately 2 hours from 17:30 for service to be fully operational |
| Lettsom Estate | Loss of heating and hot water service | 10/12/2018 | 10/12/2018 | Contractors to attend and investigate.
Returned to service 10/12/18. Please allow approximately 6 hours from 18:30 for service to be fully operational |
| Marlborough Close 1-77, 2-78 | Loss of heating and hot water service | 10/12/2018 | 11/12/2018 | Contractors to attend and investigate
Returned to service 11/12/18 please allow approximately 2 hours from 11pm for service to be fully operational. |
| Eugene Cotter House 1-63 | Loss of heating and hot water service | 10/12/2018 | 11/12/2018 | Contractors to attend and investigate
Returned to service 11/12/18 please allow approximately 2 hours from 11pm for service to be fully operational. |
| Aylesbury Estate | Loss of heating and hot water service | 10/12/2018 | 11/12/2018 | Contractors on site to repair a leak on the system
Returned to service 11/12/18 please allow approximately 7 hours from 08:00am for service to be fully operational. |
| Harold Maddison House 1-48 | Lift 4002 out of service | 10/12/2018 | 11/12/2018 | Contractors to attend and investigate
Returned to service 11/12/2018 |
| Holberry House 1-28 | Lift 2129 out of service | 10/12/2018 | 11/12/2018 | Contractors to attend and investigate
Returned to service 11/12/2018 |
| Market Place, SE16 3UQ | Loss of Electricity | 10/12/2018 | 10/12/2018 | UKPN to attend and investigate.
Returned to service 10/12/2018 |
| SE1 Area | Loss of Electricity | 10/12/2018 | 10/12/2018 | UKPN to attend and investigate.
Returned to service 10/12/2018 |
| Bradley House 1-77 | Planned shutdown of mains water service | 07/12/2018 | 21/12/2018 | There will be an interruption to your mains water supply affecting the drinking water from 9am on the 21/12/18 for approximately 4 hours for essential maintenance works |
| Sarnsfield House 1-56
Skenfrith House 1-56 Peterchurch House 1-56 |
Urgent shutdown of secondary water service | 07/12/2018 | 14/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 8am on 14/12/2018 for approximately 6 hours for urgent maintenance works |
| Tissington Court 1-134 | Planned shutdown of hot water service | 07/12/2018 | 20/12/2018 | There will be an interruption to your hot water service from 9am on the 20/12/18 for approximately 6 hours for essential maintenance works |
| Tissington Court 73-134 | Loss of electricity | 07/12/2018 | 08/12/2018 | Contractor on site to restore power. Estimated return within 3 hours.
Returned to service 08/12/18. |
| Dekker House 1-30 | Planned shutdown of secondary water service | 06/12/2018 | 20/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 20/12/2018 for approximately 4 hours for essential maintenance works |
| Brook Drive 71-89 | Planned shutdown of lift 1007 | 06/12/2018 | 20/12/2018 | There will be an interruption to lift services from 8am on 20/12/18 for approximately 9 hours for essential repair work |
| Rock Grove Way 1-42 | Planned shutdown of hot water service | 06/12/2018 | 20/12/2018 | There will be an interruption to your hot water service from 9am on the 20/12/18 for approximately 4 hours for essential maintenance works |
| Wendover 1-240 &
1A, Aylesbury Learning Centre. |
Loss of heating and hot water service | 06/12/2018 | 06/12/2018 | Contractors to attend and investigate |
| Elmwood Road 76-86 | Planned shutdown of secondary and mains water services | 05/12/2018 | 19/12/2018 | There will be an interruption to your secondary water service affecting toilets, baths/showers, wash hand basins and mains water affecting drinking water from 9am on the 19/12/18 for approximately 4 hours for essential maintenance works |
| Albert Barnes House 1-99 | Urgent shutdown of heating service. | 05/12/2018 | 13/12/2018 | There will be an interruption to your heating service from 9am on the 13/12/18 for approximately 3 hours for urgent maintenance works |
| Russell Court 14-44 SHU
Russell Court 1-13 |
Planned shutdown of secondary water service | 04/12/2018 | 18/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 18/12/2018 for approximately 4 hours for essential maintenance works |
| Wendover 241-471
Wolverton 152-192 |
Planned shutdown of heating and hot water service | 04/12/2018 | 18/12/2018 | There will be an interruption to your heating and hot water service from 6am on the 18/12/18 for approximately 12 hours for essential maintenance works |
| Brookstone Court 1-65 | Planned shutdown of lift 2001 | 04/12/2018 | 19/12/2018 | There will be an interruption to lift services from 8am on 17/12/18 for approximately 57 hours for essential repair work |
| Crane House 1 - 70 | Lift 3016 is out of service | 03/12/2018 | TBC | Repairs required |
| Woolstaplers Way 1-189
Cadbury Way 1-149 |
Planned shutdown of heating service | 30/11/2018 | 14/12/2018 | There will be an interruption to your heating service from 9am on the 14/12/18 for approximately 6 hours for essential maintenance works |
| St Stephens House 1 - 20 | Lift 4045 is out of service | 30/11/2018 | TBC | Repairs required |
| Marden Square 2 - 185 | Lift 5057 is out of service | 30/11/2018 | 11/12/2018 | Repairs required
Returned to service 11/12/2018 |
| Moody Road 1 -12 | Lift 6037 is out of service | 30/11/2018 | 13/12/2018 | Contractor to attend and investigate
Update 04/12/2018: Specialist repairs required Return to service date changed from 07/12/2018 to 13/12/2018 |
| Brimmington Estate | Planned shutdown of heating and hot water service | 29/11/2018 | 13/12/2018 | There will be an interruption to your heating and hot water service from 8am on the 13/12/18 for approximately 9 hours for essential maintenance works |
| Wendover 241 - 471 | Lift 4034 is out of service | 29/11/2018 | TBC | Contractor to investigate |
| Landmann House 1-52 | Planned shutdown of secondary water service | 29/11/2018 | 13/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 13/12/2018 for approximately 4 hours for essential maintenance works |
| Huberd House 1-38 | Planned shutdown of secondary water service | 29/11/2018 | 13/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 13/12/2018 for approximately 4 hours for essential maintenance works |
| Blick House 1 - 38 | Lift 5102 is out of service | 29/11/2018 | 11/12/2018 | Contractor to attend and investigate
Update 05/12/18: Specialist repairs required Returned to service 11/12/2018 |
| Amina Way 1-119 odd, 1-70 | Planned shutdown of heating service | 28/11/2018 | 12/12/2018 | There will be an interruption to your heating service from 9am on the 12/12/18 for approximately 6 hours for essential maintenance works |
| Wivenhoe Close 2-52 | Planned shutdown of secondary water service | 28/11/2018 | 12/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 12/12/2018 for approximately 4 hours for essential maintenance works |
| Northchurch 1-76
Taplow 1-215 |
Planned shutdown of hot water service | 28/11/2018 | 11/12/2018 | There will be an interruption to your hot water service from 9am on the 11/12/18 for approximately 4 hours for essential maintenance works |
| Crayford House 1-35 | Lift 1164 out of service | 28/11/2018 | 12/12/2018 | Repairs required
Update 06/12/2018: Part has been sent away for specialist repair Return to service date changed from 07/12/2018 to 12/12/2018 |
| Wendover 1-18, 73-94, 157-178
Wolverton 60-125 |
Planned shutdown of heating and hot water service | 26/11/2018 | 10/12/2018 | There will be an interruption to your heating and hot water service from 6am on the 10/12/18 for approximately 12 hours for essential maintenance works |
| Bateman House 1-68 | Planned shutdown of secondary water service | 26/11/2018 | 10/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 10/12/2018 for approximately 4 hours for essential maintenance works |
| Prospect House 1-63 | Planned shutdown of secondary water service | 26/11/2018 | 10/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 10/12/2018 for approximately 4 hours for essential maintenance works |
| Redbridge Gardens 1-123 | Planned shutdown of lift 6171 | 21/11/2018 | 06/12/2018 | There will be an interruption to lift services from 8am on 05/12/18 for approximately 33 hours for essential repair work |
| Shaftesbury Court 25-36 | Planned shutdown of lift 2021 | 12/11/2018 | 14/12/2018 | There will be an interruption to lift services from 8am on 12/11/18 until 14/12/18 for essential refurbishment work |
| Shaftesbury Court 13-24 | Planned shutdown of lift 2020 | 12/11/2018 | 14/12/2018 | There will be an interruption to lift services from 8am on 12/11/18 until 14/12/18 for essential refurbishment work |
| Pedworth Gardens 1-34 | Planned shutdown of lift 5099 | 05/11/2018 | 21/12/2018 | There will be an interruption to lift services from 8am on 19/11/18 until 21/12/18 for essential refurbishment work |
| Masterman House, Elmington Estate | Loss of Gas Supply | 24/10/2018 | 10/12/2018 | SGN to start works Monday 29/10/2018
Update 20/11/18: works ongoing with completion expected in approximately 2 weeks. Returned to service 10/12/18 - If you have not been reconnected to the new supply please contact SGN on 0800 912 1700 or Actionshake Ltd on 01268 541515. |
| Mortlock Close 14-19 | Door entry system is not operational. | 16/10/2018 | TBC | The door entry system is obsolete and cannot be repaired. It is to be renewed and section 20 notifications are due to be sent. |
| Abinger House 1-8 | Planned shutdown of lift 1158 | 01/10/2018 | 21/12/2018 | There will be an interruption to lift services from 8am on 15/10/18 until 21/12/18 for essential refurbishment work. |
| 107 Chandler Way 1-9 | Lift 6045 out of service | 28/07/2017 | TBC | Contractors to attend and investigate.
Update: 03/08/17 Contractors are still investigating. Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works Update 07/09/2018: Load bearing calculations are being sought for major works to take place Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use. |
| Calypso Crescent | Lift 6043 out of service | 19/07/2017 | TBC | Contractors to attend and investigate.
Update: 03/08/17 Contractors are still investigating. Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works Update 07/09/2018: Load bearing calculations are being sought for major works to take place Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use. |
Page last updated: 12 December 2018 09:17
