Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may vary.

Please note: heating for all residents and tenants on district heating will switch off automatically if the outside air temperature is above 17°C and come back on when the temperature drops below this point.

If your issue is not listed here, find out how to report a repair.

Page last updated: 23 October 2018 16:38

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Shaftesbury court 1 - 12 Planned shutdown of lift 2019 05/11/2018 14/12/2018 There will be an interruption to lift services from 8am on 05/11/18 until 14/12/18 for essential refurbishment work.
Laird House 1 - 82 Lift 6105 is out of service 23/10/2018 24/10/2018 Technician to investigate
Melford Court 43-50 Planned shutdown of secondary water service 23/10/2018 06/11/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 8am on 06/11/2018 for approximately 4 hours for essential maintenance works
Setchell Estate Planned shutdown of heating and hot water service 23/10/2018 06/11/2018 There will be an interruption to heating and hot water services from 8am on 06/11/2018 for approximately 5 hours for essential maintenance works.
Amina way 1-31 Loss of heating service 23/10/2018 23/10/2018 Contractors to attend and investigate

Returned to service 23/10/2018 please allow approximately 2 hours from 12pm for service to be fully operational.
Surrey Docks Estate Loss of heating and hot water service 23/10/2018 TBC Contractors to attend and investigate.
Wolverton 60-84 Planned shutdown of mains water service 23/10/2018 06/11/2018 There will an interruption to your mains water supply affecting the drinking water from 9am on the 06/11/18 for approximately 4 hours for essential maintenance works
Crossmount House 1 -82 Lift 6194 is out of service 23/10/2018 23/10/2018 Repairs required

Returned to service 23/10/2018
Soane House 1-30 Loss of heating and hot water service 23/10/2018 TBC Contractors to attend and investigate
Walkynscroft 1 -27 Lift 3008 is out of service 23/10/2018 23/10/2018 Repairs required

Returned to service 23/10/2018
Quedgeley Court 1-36 Urgent shutdown of heating and hot water service 22/10/2018 25/10/2018 Some property will have an interruption to their heating and hot water service during this shutdown on the 25/10/2018 from 8am for approximately 4 hours for urgent maintenance works.
Wentworth Crescent 17-36 Urgent shutdown of heating and hot water service 22/10/2018 26/10/2018 There will be an interruption to heating and hot water services from 8am on 26/10/2018 for approximately 5 hours for urgent maintenance works.
Naylor Road 2-32 Planned shutdown of secondary water service 22/10/2018 05/11/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 05/11/2018 for approximately 4 hours for essential maintenance works
Holberry House 1-28 Lift 2128 out of service 22/10/2018 TBC Contractors to attend and investigate
Thurland House 1-28 Urgent shutdown of secondary water service 22/10/2018 29/10/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 10am on 29/10/2018 for approximately 4 hours for urgent maintenance works
D'Eynsford Estate Planned shutdown of hot water service 22/10/2018 05/11/2018 There will be an interruption to hot water services from 8am on 05/11/2018 for approximately 8 hours for essential maintenance works.
Layard Square 1-156 Lift 5050 out of service 22/10/2018 TBC Contractors to attend and investigate
Rye Hill Park 210-296 Lift 2163 out of service 22/10/2018 TBC Repairs required
Buckters Rents 5-27 Loss of heating service 22/10/2018 22/10/2018 Contractors to attend and investigate

Returned to service 22/10/2018 please allow approximately 4 hours from 4pm for service to be fully operational
Wakefield House 1-91 Loss of hot water service 22/10/2018 22/10/2018 Contractors to attend and investigate

Returned to service 22/10/18 please allow approximately 2 hours from 4pm for service to be fully operational.
Chabot Drive 1-17 Lift 2061 out of service 22/10/2018 23/10/2018 Contractors to attend and investigate

Returned to service 23/10/2018
Taplow 1-215 Loss of hot water service 22/10/2018 22/10/2018 Contractors to attend and investigate.

Returned to service 22/10/18 please allow approximately 2 hours from 10:15pm for service to be fully operational.
Otterburn House 1-81 Loss of heating and hot water 22/10/2018 22/10/2018 Contractors to attend and investigate.

Returned to service 22/10/18 please allow approximately 2 hours from 10:15pm for service to be fully operational.
Russia Dock Road 5-13 Loss of heating service 22/10/2018 22/10/2018 Contractors to attend and investigate.

Returned to service 22/10/18 please allow approximately 2 hours from 10:15pm for service to be fully operational.
Astley House 1-90 Loss of primary and secondary water supply 22/10/2018 TBC Contractors to attend and investigate
Hughes House Canterbury Place 1-32 (C) Loss of hot water service 21/10/2018 22/10/2018 Contactors to attend and investigate

Returned to service 22/10/2018 please allow approximately 2 hours from 12pm for service to be fully operational.
Ashdene Carlton Grove 14-27(C) Acorn Parade 1-6 (C) Loss of hot water service 20/10/2018 22/10/2018 Contractors to attend and investigate

Returned to service 22/10/2018 please allow approximately 2 hours from 4pm for service to be fully operational.
Perronet House 1-90 Planned shutdown of secondary water service 19/10/2018 02/11/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 02/11/2018 for approximately 4 hours for essential maintenance works
Wendover 241-471
Wolverton 152-192
Emergency shutdown of heating service 19/10/2018 22/10/2018 There will be an interruption to the heating services from 9am on 22/10/2018 for approximately 8 hours for emergency maintenance works.
Flats 1-12, 610 Old Kent Road Urgent shutdown of mains water supply. 19/10/2018 24/10/2018 There will an interruption to your mains water supply affecting the drinking water from 9am on the 24/10/18 for approximately 4 hours for urgent maintenance works.
North Peckham Estate Planned shutdown of heating and hot water service 18/10/2018 01/11/2018 There will be an interruption to heating and hot water services from 6am on 01/11/2018 for approximately 16 hours for essential maintenance works.
Wyndham Estate Planned shutdown of heating and hot water services 18/10/2018 01/11/2018 There will be an interruption to heating and hot water services from 00:01am on 01/11/2018 for approximately 18 hours for essential maintenance works.
Cassinghurst 1-15 Planned electrical shutdown 18/10/2018 31/10/2018 There will be an interruption to your electrical supply affecting internal and communal electrics from 8am on 31/10/18 for approximately 9 hours for essential maintenance works
St Marys Estate 1-21 Loss of cold water supply 18/10/2018 18/10/2018 Issue with cold water running hot. Contractors to attend and investigate

Returned to service 18/10/18.
Bateman House 1-68 Loss of heating service 18/10/2018 18/10/2018 Contractors to attend and investigate.

Returned to service 18/10/2018 please allow approximately 2 hours from 10pm for service to be fully operational
Walters House 1-68 Lift 4130 out of service 18/10/2018 22/10/2018 Repairs required

Returned to service 22/10/2018
Quedgeley Court 1-36 Planned shutdown of heating and hot water services 17/10/2018 30/10/2018 There will be an interruption to heating and hot water services from 8am on 30/10/2018 for approximately 5 hours for essential maintenance works.
Dent House 1-20 Planned shutdown of secondary water service 17/10/2018 31/10/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 31/10/2018 for approximately 4 hours for essential maintenance works
Taplow 1-215
North Church 1-76
Taplow Health Centre
Urgent shutdown of hot water service 17/10/2018 22/10/2018 There will be an interruption to the hot water service from 9am on 22/10/2018 for approximately 8 hours for urgent maintenance works.
Missenden 76-165 Planned shutdown of mains water service 17/10/2018 30/10/2018 There will an interruption to your mains water supply affecting the drinking water from 9am on the 30/10/18 for approximately 4 hours for essential maintenance works.
Edwin House 1 - 66 Lift 3170 is out of service 17/10/2018 TBC Contractor to attend and investigate
Mortlock Close 14-19 Door entry system is not operational. 16/10/2018 TBC The door entry system is obsolete and cannot be repaired. It is to be renewed and section 20 notifications are due to be sent.
Rock Grove Way 1-60
Market Place 14-35
Drappers Way 1-35
Planned shutdown of hot water service 16/10/2018 30/10/2018 There will be an interruption to the hot water service from 9am on 30/10/2018 for approximately 4 hours for essential maintenance works.
King Charles Court 1-36 Lift 4083 out of service 16/10/2018 TBC Repairs required
Pedworth SHU 1 - 34 Planned shutdown of lift 5098 15/10/2018 16/11/2018 There will be an interruption to lift services from 8am on 15/10/18 until 16/11/18 for essential refurbishment work.
Fenner Close 10-27 Planned electrical shutdown 15/10/2018 29/10/2018 There will be an interruption to your electrical supply affecting internal and communal electrics from 8am on 29/10/18 for approximately 9 hours for essential maintenance works
Binnie House 1-20 Planned shutdown of secondary water service 15/10/2018 29/10/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 29/10/2018 for approximately 4 hours for essential maintenance works
Northchurch 1-76
Taplow 1-215
Taplow Health Centre
Planned shutdown of hot water service 15/10/2018 29/10/2018 There will be an interruption to your hot water service from 9am on the 29/10/18 for approximately 4 hours for essential maintenance works.
Thurland House 1-28 Planned shutdown of secondary water service 15/10/2018 29/10/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 29/10/2018 for approximately 4 hours for essential maintenance works

Update 19/10/18: Please note, this shutdown will affect secondary water services only and not the mains water supply as previously advised.
Planned shutdown of secondary water service Kemsing House 1-15 11/10/2018 24/10/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 24/10/2018 for approximately 4 hours for essential maintenance works
Padbury 1-25 Planned shutdown of hot water service 11/10/2018 25/10/2018 There will be an interruption to your hot water service from 8am on the 25/10/18 for approximately 5 hours for essential maintenance works.
Carterscroft 1-6 Planned electrical shutdown 11/10/2018 25/10/2018 There will be an interruption to your electrical supply affecting internal and communal electrics from 8am on 25/10/18 for approximately 9 hours for essential maintenance works
Mardyke House 1-50 Planned shutdown of lifts 1139 & 1140 10/10/2018 23/10/2018 There will be an interruption to the service of lifts 1139 & 1140 Mardyke House from 9am on 23/10/18 for approximately 8 hours for essential repair work.
Canterbury Place 1-75
Wesley Close 25-107
Lucy Ashe House 1-20
Searson House 1-25
Winchester Close 1-83
Hampton Street 37-57
Planned shutdown of heating and hot water service 09/10/2018 23/10/2018 There will be an interruption to heating and hot water service from 8am on 23/10/2018 for approximately 10 hours for essential maintenance works.
Brookstone Court 1-65 Planned shutdown of secondary water service 08/10/2018 22/10/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 22/10/2018 for approximately 4 hours for essential maintenance works
Abinger House 1-8 Planned shutdown of lift 1158 01/10/2018 21/12/2018 There will be an interruption to lift services from 8am on 15/10/18 until 21/12/18 for essential refurbishment work.
Bermondsey
Rotherhithe
Walworth
Peckham
Nunhead and Peckham
Communal heating switch over to winter mode 27/09/2018 01/10/2018 Owing to a decrease in outside temperatures the communal heating system will be switched over to winter mode in phases on 01/10/2018.
Camberwell
Dulwich
Borough and Bankside
Communal heating switch over to winter mode 27/09/2018 02/10/2018 Owing to a decrease in outside temperatures the communal heating system will be switched over to winter mode in phases on 02/10/2018.
Perth Court 58-69 Planned shutdown of lift 2018 10/09/2018 02/11/2018 There will be an interruption to lift services from 8am on 24/09/18 until 02/11/18 for essential refurbishment work.
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Page last updated: 23 October 2018 16:38