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Find out more about voting and elections in Southwark

Communal breakdowns

This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.

Important safety notice – potential issue affecting your boiler

The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk. 
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible. 

If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following: 

Call our call centre on 0800 952 4444 
Call Ideal Heating on 0808 175 9173 
Email customer@idealsupport.co.uk 

We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page. 

The decision has been made to change the communal heating system over to summer mode borough wide in phases on 22 May 2024 and 23 May 2024. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.

If your issue is not listed, find out how to report a repair.

Page last updated: 16 June 2024 18:08

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Wesley Close 1-23(O), SE17 3AU loss of hot water service 16/06/2024 16/06/2024 Contractors to attend and investigate.

Returned to service, please allow 6 hours due to leaks on system and Newington Boiler House being off.
Wesley Close 2-30(E), SE17 3AX Loss of hot water service 15/06/2024 15/06/2024 Contractors to attend and investigate.

Returned to service 15/06/2024 please allow approximately 2 hours from 2pm for service to be fully operational
Columbia Point, Moodkee Street 1-80(C), SE16 7BE Loss of heating and hot water services 15/06/2024 TBC Contractors to attend and investigate.
Regina Point 1-80 Loss of heating and hot water service 15/06/2024 15/06/2024 Contractors to attend and investigate.

Returned to service 15/06/2024 please allow approximately 4 hours from 8pm for service to be fully operational
Arica House, Slippers Place 1-88(C), SE16 2EH Loss of heating and hot water service 15/06/2024 TBC Contractors to attend and investigate.
Wendover 241-471 Lift 4031 out of service 14/06/2024 TBC Engineer to attend and investigate
Wesley Close 2-30 Loss of hot water service 14/06/2024 14/06/2024 Contractors to attend and investigate.

Returned to service

Update 14/06/2024 @ 4pm Repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible.
Denesmead 1-24 Planned shutdown of secondary water service 14/06/2024 28/06/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths, showers and wash hand basins from 9am on 28/06/24 for approximately 4 hours for planned maintenance works.
Marden Square 1-185 Loss of hot water service 14/06/2024 14/06/2024 Contractors to attend and investigate.

Returned to service

Update 14/06/2024 @ 4pm Repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible.
Arica House, Slippers Place 1-88 Loss of heating and hot water services 14/06/2024 14/06/2024 Contractors to attend and investigate.

Returned to service

Update 14/06/2024 @ 4pm Repairs to your heating and hot water are still on going and we are working hard on restoring your service as soon as possible.
2 - 30 WESLEY CLOSE, SE17 3AX Loss of hot water 14/06/2024 15/06/2024 Engineer to attend and investigate

Returned to service 15/06/2024 please allow approximately 2 hours from 00:17 for service to be fully operational
Basswood Close 1-12(C); Citron Terrace, Nunhead Lane 1-12(C); Nunhead Lane 56., SE15 3QR Loss of heating and hot water service 13/06/2024 13/06/2024 Contractors to attend and investigate.

Returned to service 13/06/2024 please allow approximately 2 hours from 10am for service to be fully operational
Jack Jones House 1-38 Loss of heating and hot water service 13/06/2024 13/06/2024 Contractors to attend and investigate

Returned to service 13/06/2024 please allow approximately 2 hours from 2pm for service to be fully operational
Barker House 1-26 Planned shutdown of secondary water service 13/06/2024 27/06/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths, showers and wash hand basins from 9am on 27/06/24 for approximately 4 hours for planned maintenance works.
Edgecombe House, Lettsom Street 1-28 Loss of hot water service 13/06/2024 13/06/2024 Contractors to attend and investigate

Returned to service 13/06/2024
Wesley Close 1-23 Loss of hot water service 13/06/2024 13/06/2024 Contractors to attend and investigate.

Returned to service 13/06/2024 please allow approximately 4 hours from 8:30pm for service to be fully operational
Lockwood Square 1-188 Loss of heating service 13/06/2024 13/06/2024 Contractors to attend and investigate.

Returned to service 13/06/2024 please allow approximately 2 hours from 4pm for service to be fully operational
Castlemead 1-112 Los of heating and hot water service 13/06/2024 13/06/2024 Contractor to attend and investigate

Returned to service 13/06/2024 please allow approximately 4 hours from 8pm for service to be fully operational
Barker House 1-24 Lift 2113 out of service 13/06/2024 18/06/2024 Technician to attend and investigate
Tayside 34-45 Planned shutdown of secondary water service 12/06/2024 26/06/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 26/06/24 for approximately 4 hours for essential maintenance works.
Redbridge Gardens 1-123 Planned shutdown of boosted mains water service 12/06/2024 25/06/2024 There will be an interruption to the boosted mains water service to your block affecting the mains drinking water service from 9am on 25/06/24 for approximately 4 hours for essential maintenance works.
D'Eynsford Estate Planned shutdown of heating and hot water service 12/06/2024 26/06/2024 There will be an interruption to the heating and hot water service to your block from 9am on 26/06/24 for approximately 8 hours for essential maintenance works.
Studland 1-54 Loss of hot water service 12/06/2024 12/06/2024 Contractors on site carrying out work.

returned to service 12/06/24
Caversham House 1-10 Lift 3121 out of service 10/06/2024 TBC Part required
Cooks Road 51-101 Planned electrical shutdown 06/06/2024 20/06/2024 There will be an interruption to your internal electrical supply from 8am on 20/06/24 for approximately 8 hours for essential electrical repairs.
Pennack Road 1-133
Willowbrook Road 1-3
Planned shutdown of heating and hot water services. 06/06/2024 20/06/2024 There will be an interruption to the heating and hot water service to your block from 9am on 20/06/24 for approximately 8 hours for essential maintenance works.
Studland 1-54 Planned shutdown of hot water service 05/06/2024 19/06/2024 There will be an interruption to the hot water service to your block from 9am on 19/06/24 for approximately 4 hours for essential maintenance works.
Mayhew Court 1-12 Planned shutdown of secondary water service 05/06/2024 17/06/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 17/06/24 for approximately 4 hours for essential maintenance works.
Emberton 1-35 Urgent shutdown of hot water service 04/06/2024 13/06/2024 There will be an interruption to the hot water service to your block from 9am on 13/06/24 for approximately 4 hours for urgent essential maintenance works.
Hampton Street 37-57
Lucy Ashe House 1-20
Searson House 1-25
Winchester Close 1-83
Wesley Close 25-107
Planned shutdown of heating and hot water services 04/06/2024 21/06/2024 There will be an interruption to the heating and hot water service to your block from 9am on 17/06/24 to 21/06/2024 for approximately 9 hours each day for essential maintenance works.
Chandler Way 1-9 Lift 6044 out of service 04/06/2024 19/06/2024 Processor removed for specialist repair
Barton Close 1-43 Planned shutdown of mains water service 31/05/2024 14/06/2024 There will be an interruption to the mains water service to your block affecting the mains drinking water service from 9am on 14/06/24 for approximately 5 hours for essential maintenance works.
Shurland Gardens 1-82 Planned shutdown of mains water service 30/05/2024 13/06/2024 There will be an interruption to the mains water service to your block affecting the mains drinking water service from 9am on 13/06/24 for approximately 5 hours for essential maintenance works.
Horsman House 25-68 Lift 4055 out of service 22/05/2024 TBC Technician to attend and investigate

Update 29/05/24: Processor removed and sent away for specialist repair
Pentridge Street 1-36
Cronin Street 89-126
East Surrey Grove 39-68
Cronin Street 1-38
Bridgewater Tower 1-34
George Williams House 1-28
Mary Ellery House 1-22
Ridgeway House 1-25
Planned shutdown of heating and hot water service 22/05/2024 20/06/2024 There will be an interruption to the heating and hot water services to your block from 9am on 05/06/24 for approximately 8 hours and again from 9am on the 20/06/24 for approximately 8 hours for essential maintenance works.
. . 15/11/2023 TBC

Page last updated: 16 June 2024 18:08

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