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Communal breakdowns

This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.

The decision has been made to change the communal heating system over to winter mode borough wide in phases on 18 October 2023 and 19 October 2023. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.

If your issue is not listed, find out how to report a repair.

Page last updated: 02 December 2023 13:02

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Blackthorne Court 17-31 Loss of heating service 01/01/2024 01/12/2023 Contractors to attend and investigate

Returned to service 01/12/23 - please allow approximately 2 hours from 2pm for service to be fully operational.
Wolverton 105-125 Loss of heating and hot water services 02/12/2023 TBC Contractors to attend and investigate
Livingstone House, Wyndham RD 1-45(C) Loss of heat to the block. 02/12/2023 TBC Contractors to attend and investigate.
Market Place, Rouel Road Loss of heating and hot water service to the block. 02/12/2023 TBC Contractors to attend and investigate.
North Peckham Estate Loss of heating service 01/12/2023 TBC Contractors are attending site to remedy low temperatures.
Gisburn House 1-25 Lift 3130 out of service 01/12/2023 TBC Contractors to attend and investigate
Marden Square 2-185 Planned shutdown of secondary water and hot water service 01/12/2023 14/12/2023 There will be an interruption to the hot water and secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 14/12/23 for approximately 4 hours for essential maintenance work
Regina Point 1-80 Loss of heating and hot water service 01/12/2023 01/12/2023 Contractors to attend and investigate

Returned to service 01/12/23 - please allow approximately 2 hours from 2pm for service to be fully operational.
Mistral 1-72 Loss of heating & hot water service 01/12/2023 01/12/2023 Contractors to attend and investigate.

Returned to service 01/12/23 - please allow approximately 2 hours from 2pm for service to be fully operational.
Swinburne Court 46-57 Lift 2025 out of service 01/12/2023 01/12/2023 Repairs required

Returned to service 01/12/2023
Regina Point 1-80 Planned shutdown of secondary water service 01/12/2023 15/12/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 15/12/23 for approximately 4 hours for essential maintenance work
Piper Court 1-6 Emergency shutdown of secondary water service 01/12/2023 04/12/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 12pm on 01/12/23 for approximately 4 hours for emergency maintenance work.

Update 01/12/23 - The emergency secondary water shutdown for the 01/12/23 has now been rescheduled and will now take place on the 04/12/23 9am for approximately 3 hours for essential maintenance work.
Fontenelle, Sceaux Gardens 1-42 Loss of heating service 01/12/2023 TBC Contractors to attend and investigate
Crane House 1-70 Loss of hot water & heating service 01/12/2023 01/12/2023 Contractors to attend and investigate.

Returned to service 01/12/23 - please allow approximately 2 hours from 4pm for service to be fully operational.
Market Place 14-23 Loss of heating and hot water services 01/12/2023 01/12/2023 Contractors to attend and investigate.

Returned to service 01/12/23 - please allow approximately 2 hours from 4pm for service to be fully operational.
Layard Square 1-156 Lift 5048 out of service 30/11/2023 TBC Repairs required
Arnold Estate 66-80 Urgent shutdown of mains water service 30/11/2023 05/12/2023 There will be an interruption to the mains water services to your block affecting the drinking water supply from 10am on 05/12/23 for approximately 5 hours for urgent maintenance work.
Glazebrook Close 25-48 Urgent shutdown of secondary water service 30/11/2023 07/12/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 07/12/23 for approximately 4 hours for urgent maintenance work
Vestry Road 76-112
Fearnley House 1-132
Emergency shutdown of hot water service 30/11/2023 01/12/2023 There will be an interruption to the hot water service to your block from 9.30am on 01/12/23 for approximately 4 hours for emergency maintenance works.
Pinner House 1-24 Lift 6115 out of service 30/11/2023 30/11/2023 Contractors to attend and investigate

Returned to service 30/11/2023
Taplow 1-215 Loss of heating and hot water service 30/11/2023 30/11/2023 Contractors to attend and investigate.

Returned to service 30/11/23 please allow approximately 2 hours from 4pm for service to be fully operational
Latimer, Beaconsfield Road, 1-61 Loss of heating and hot water 30/11/2023 30/11/2023 Contractors to attend and investigate.

Returned to service 30/11/23 please allow approximately 4 hours from 4pm for service to be fully operational
Montague Square 41-46 Loss of heating service 30/11/2023 TBC Contractors to attend and investigate.

Update 01/12/23 @ 7am Repairs to your heating services are still on going and we are working hard on restoring your service as soon as possible.
New Place Square, 1-144(C) & 1a, 29a-29c Loss of heating and hot water services 30/11/2023 01/12/2023 Contractors to attend and investigate.

Update 01/12/23 @ 8am Repairs to your eating and hot water services are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 01/12/23 please allow approximately 2 hours from 10am for service to be fully operational
Albert Westcott House 1-48
Alberta Street 8-24
Harold Maddison House 1-48
Loss of heating and hot water services 30/11/2023 30/11/2023 Contractors are on site and working to restore services.

Update 30/11/23 @ 4pm Repairs to your heating and hot water services are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 30/11/2023
Albert Westcott 1-48 Loss of mains and secondary water services 30/11/2023 30/11/2023 Contractors are on site and working to restore services.

Returned to service 30/11/2023
Woolstaplers 139 -189 Loss of heating service 30/11/2023 30/11/2023 Contractors to attend and investigate.

Returned to service 30/11/2023
Hillery Close 7-12 Loss of hot water service 30/11/2023 30/11/2023 Contractors to attend and investigate.

Update 30/11/23 @ 4pm Repairs to your hot water services are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 30/11/2023
Cadbury Way 43-77 Loss of heating service 30/11/2023 01/12/2023 Contractors to attend and investigate.

Update 30/11/23 @ 4pm Repairs to your heating services are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 01/12/23 - please allow approximately 2 hours from 2pm for service to be fully operational.
Quedgeley Court 1-36(C)., SE15 6BD Loss of heating & hot water service 30/11/2023 01/12/2023 Contractors to attend and investigate.

Returned to service 01/12/23 - please allow approximately 2 hours from 4pm for service to be fully operational.
Brimmington Estate Planned shutdown of heating and hot water service 29/11/2023 12/12/2023 There will be an interruption to the heating and hot water services to your block affecting heating and hot water from 9am on 12/12/23 for approximately 9 hours for essential maintenance work
Vestry Road 76-112
Fearnley House 1-132
Planned shutdown of hot water services 29/11/2023 13/12/2023 There will be an interruption to the hot water services to your block affecting the hot water from 9am on 13/12/23 for approximately 4 hours for essential maintenance work
Keston House 11-20 Planned shutdown of secondary water service 29/11/2023 13/12/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 13/12/23 for approximately 4 hours for essential maintenance work
Marden Square 1-185 Loss of hot water service 29/11/2023 30/11/2023 Contractors to attend and investigate.

Update 30/11/23 @ 8am Repairs to your hot water services are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 30/11/23 please allow approximately 4 hours from 10am for service to be fully operational
New Place Square, 1-144 Loss of heating service 29/11/2023 30/11/2023 Contractors to attend and investigate.

Update 29/11/23 @ 4pm Repairs to your heating services are still on going and we are working hard on restoring your service as soon as possible.

Update 30/11/23 @ 8am Repairs to your heating services are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 30/11/23 please allow approximately 4 hours from 10am for service to be fully operational
Millender Walk 1-78 Loss of heating service 29/11/2023 30/11/2023 Contractors to attend and investigate.

Update 30/11/23 @ 4pm Repairs to your heating services are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 30/11/2023
John Kennedy House 1-96 Lift 5149 out of service 29/11/2023 01/12/2023 Contractors to attend and investigate

Returned to service 01/12/2023
Tissington Court 1-72 Loss of heating service 29/11/2023 TBC Contractors to attend and investigate

Update 1/12/23 @4pm - contractors are on site carrying out repairs to restore the heating service. If fan heaters are required in the interim please call Southwark Contact Centre on 020 7525 2600 to request one.
Brookstone Court 1-65 Planned shutdown of mains water service 28/11/2023 12/12/2023 There will be an interruption to the mains water services to your block affecting the drinking water supply from 10am on 12/12/23 for approximately 7 hours for planned maintenance work.
Pear Court 1-17 Planned shutdown of secondary water service 27/11/2023 11/12/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 11/12/23 for approximately 4 hours for essential maintenance work
Whole of Keetons Estate;

Toussaint Walk 1-20
Webster Road 1-31
Tranton Road 1-54
Keetons Road 30-40
Ben Smith Way 1-11
Gillison Way 1-8
Major Road 2
John Roll Way 1-65
Collett Road 2-36
John Mckenna Walk 1-20
Storks Road 71-81
Keetons TA Hall
William Ellis Way 1-9
Dockley Road 20-34
Jamaica Road 112-122
St James's Road 32-95
Planned shutdown of heating and hot water service 27/11/2023 11/12/2023 There will be an interruption to the heating and hot water service to your block from 9am on 11/12/23 for approximately 7 hours for essential maintenance works
Mundania Road 11-19 Planned shutdown of mains water service 27/11/2023 11/12/2023 There will be an interruption to the mains water services to your block affecting the drinking water supply from 9am on 11/12/23 for approximately 4 hours for planned maintenance work.
Havil Street 21-67 lift 6009 is out of service 27/11/2023 30/11/2023 Repairs required

Returned to service 30/11/2023
Wickway Court 1-118 Lift 6204 is out of service 27/11/2023 30/11/2023 Part required
Marden Square SHU 2-185 Lift 5055 is out of service 24/11/2023 TBC Repairs required
Alberta street 1-24
Albert Westcott house 1-48
Harold Maddison 1-48
Urgent shutdown of heating service 23/11/2023 01/12/2023 There will be an interruption to the heating service to your block from 9am on 01/12/23 for approximately 8 hours for urgent maintenance works
Crane House 1-70 Planned shutdown of secondary water service 23/11/2023 07/12/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 07/12/23 for approximately 4 hours for planned maintenance work
Amina way 1-144 Planned shutdown of heating and hot water service 23/11/2023 07/12/2023 There will be an interruption to the heating and hot water service to your block from 9am on 07/12/23 for approximately 8 hours for essential maintenance works
Geoffrey House 1-54 Planned shutdown of lift 1188 22/11/2023 07/12/2023 There will be an interruption to lift services from 8am on 06/12/23 for approximately 33 hours for essential repair work.
Dodson Street 1-48 Lift 1104 is out of service 21/11/2023 TBC Part required
Plough Way 86-124 Planned shutdown of secondary water service 20/11/2023 04/12/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 04/12/23 for approximately 4 hours for essential maintenance work
Rowan Court 26-45 Planned shutdown of secondary water service 20/11/2023 04/12/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 04/12/23 for approximately 4 hours for planned maintenance work
Tadworth House 1-27 Planned shutdown of secondary water service 20/11/2023 04/12/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 04/12/23 for approximately 4 hours for essential maintenance work
East Surrey Grove 39-68 Planned shutdown of hot water and secondary water services 20/11/2023 04/12/2023 There will be an interruption to the hot water and secondary water services to your block affecting toilets, baths/showers and wash hand basins and the hot water supply from 9am on 04/12/23 for approximately 4 hours for essential maintenance work
Pardoner House 1-12 Planned shutdown of secondary water service 17/11/2023 30/11/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 30/11/23 for approximately 4 hours for urgent maintenance work
Marvell House 1-45 Lift 6137 out of service 17/11/2023 TBC Specialist contractor to attend and investigate fault with gearbox

Update 20/11/2023- Motor need to be removed for repairs
Campbell Court 1-22 Lift 2043 out of service 17/11/2023 01/12/2023 Contractors to attend and investigate

Update 17/11/23: New door gear required

Returned to service 01/12/2023
Wendover 1-240 Lift 4025 out of service 17/11/2023 01/12/2023 Part required

Returned to service 01/12/2023
Woolstaplers 1-153
Cadbury Way 1-149
Planned shutdown of secondary water service 16/11/2023 30/11/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 30/11/23 for approximately 4 hours for planned maintenance work
. . 15/11/2023 TBC
Meeting House Lane 91-129 Planned shutdown of secondary water service 15/11/2023 15/12/2023 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 29/11/23 for approximately 4 hours for planned maintenance work

Update 28/11/23 secondary water shutdown for the 29/11/23 has now been rescheduled and will now take place on the 15/12/23 9am for approximately 4 hours for essential maintenance work
Chilton Grove 2-68 Lift 5153 out of service 06/11/2023 TBC Drive unit to be removed and upgraded
Horsman House 25-68 Lift 4055 is out of service 31/10/2023 TBC Repairs required

Update 06/11/23: Motor to be removed for specialist repair

Update 27/11/2023- Gear and motor have been removed , repairs required.
Coniston House 1-82 Planned refurbishment of lift 6192 16/10/2023 22/12/2023 There will be an interruption to lift services from 8am on 30/10/23 until 22/12/23 for refurbishment work
Otterburn House 1-81 Planned refurbishment of lift 6196 16/10/2023 22/12/2023 There will be an interruption to lift services from 8am on 30/10/23 until 22/12/23 for refurbishment work

Page last updated: 02 December 2023 13:02

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