Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may vary.

If your issue is not listed here, find out how to report a repair.

Page last updated: 21 August 2019 06:19

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Prescott House, Hillingdon Street 1-68 Loss of hot water service 21/08/2019 TBC Contractors to attend and investigate
Harold Maddison House, Alberta Street 1-48 Loss of hot water service 21/08/2019 TBC Contractors to attend and investigate
Maddock Way 16-34 Loss of hot water service 20/08/2019 TBC Contractors to attend and investigate
Livingstone House Wyndham Road 1-45 Loss of hot water service 20/08/2019 20/08/2019 Contractors to attend and investigate

Returned to service 20/08/2019 please allow approximately 2 hours from 10:15am for service to be fully operational.
Hambley House 1-18
Thurland House 1-28
Trappes House 1-36
Urgent shutdown of mains water service 20/08/2019 28/08/2019 There will be an interruption to your mains water service affecting drinking water from 9am on 28/08/2019 for approximately 7 hours for urgent maintenance works.
Regina Point 1-80 Lift 5105 out of service 20/08/2019 TBC Contractors to attend and investigate
Marchwood Close 1-88 Lift 6168 out of service 20/08/2019 TBC Repairs required
Addy House 1-96 Planned shutdown of secondary water services 20/08/2019 03/09/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 12pm on 03/09/2019 for approximately 4 hours for essential maintenance works.
Grenfell House 1-35 Planned shutdown of secondary water services 20/08/2019 03/09/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 03/09/2019 for approximately 4 hours for essential maintenance works.
Friern Road Block 343-389 Planned Electrical Shutdown 19/08/2019 02/09/2019 There will be an interruption to the electricity supply to your block from 9:30am on 02/09/2019 for approximately 3 Hours. This will result in a loss of electrical power to communal lighting, door entry and lifts.
Cartwright House 1-16 Planned shutdown of secondary water service 19/08/2019 02/09/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 02/09/2019 for approximately 4 hours for essential maintenance works.
Medina House 1-30 Lift 2160 out of service 19/08/2019 TBC Contractors to attend and investigate
North Peckham Estate Emergency shutdown of heating and hot water service 19/08/2019 21/08/2019 There will be an interruption to the heating and hot water service to your block from 00:01am on 21/08/2019 for approximately 17 hours for emergency maintenance works.
Hemp Walk 17-22 Loss of hot water service 19/08/2019 20/08/2019 Contractors to attend and investigate

Returned to service 20/08/2019 please allow approximately 2 hours from 21:00 for service to be fully operational.
Abbeyfield Road 54-76 Loss of heating and hot water service 19/08/2019 TBC Contractors to attend and investigate.
Prescott House 1-68 Loss of hot water service 19/08/2019 19/08/2019 Contractors to attend and investigate.

Returned to service 19/08/19. Please allow approximately 4 hours from 20:40 for service to be fully operational.
Missenden 166-255 Loss of hot water service 19/08/2019 20/08/2019 Contractors to attend and investigate
Returned to service 20/08/2019. Please allow approximately 2 hours from 11pm for service to be fully operational
Maddock Way 16-34 Loss of hot water service 19/08/2019 20/08/2019 Contractors to attend and investigate
Returned to service 20/08/19. Please allow approximately 2 hours from 11:30pm for service to be fully operational
Friern Road 391-395 Lift 2109 out of service 19/08/2019 20/08/2019 Contractors to attend and investigate

Returned to service 20/08/2019
Lockwood Square 1-188 Loss of hot water service 18/08/2019 18/08/2019 Contractors to attend and investigate.

Returned to service 19/08/19. Please allow approximately 4 hours from 13:45 for service to be fully operational.
Lockwood Square 1-188 Loss of hot water service 18/08/2019 TBC Contractors to attend and investigate
Hemp Walk 17-22 Loss of hot water service 17/08/2019 17/08/2019 Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 10:30 for service to be fully operational.
Abbeyfield Road 1-30 Loss of hot water service 17/08/2019 17/08/2019 Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 14:30 for service to be fully operational.
Lockwood Square 1-188 Loss of hot water service 17/08/2019 TBC Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 14:30 for service to be fully operational.
Hillery Close 7-12 Loss of hot water service 17/08/2019 17/08/2019 Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 14:30 for service to be fully operational.
Wilmot Close 61-66 Loss of hot water service 17/08/2019 17/08/2019 Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 16:00 for service to be fully operational.
Neville Close 22-103 Loss of hot water service 17/08/2019 17/08/2019 Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 16:00 for service to be fully operational.
Prescott House 1-68 Loss of hot water service 17/08/2019 17/08/2019 Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 16:30 for service to be fully operational.
Maddock Way 16-34 Loss of hot water service 17/08/2019 17/08/2019 Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 16:30 for service to be fully operational.
Cornish House 1-68 Loss of hot water service 17/08/2019 17/08/2019 Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 16:40 for service to be fully operational.
Wakefield House 1-91 Loss of hot water service 17/08/2019 17/08/2019 Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 17:30 for service to be fully operational.
Cruden House 1-68 Loss of hot water service 17/08/2019 17/08/2019 Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 19:30 for service to be fully operational.
Molesworth House 1-58 Loss of hot water services 17/08/2019 TBC Contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 19:30 for service to be fully operational.
Dorking House 1-22 Planned shutdown of secondary water services. 16/08/2019 29/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 29/08/2019 for approximately 4 hours for essential maintenance works.
Rye Hill Park 210-296 Planned shutdown of secondary water services 16/08/2019 29/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 29/08/2019 for approximately 4 hours for essential maintenance works.
Cornish House 1-68 Loss of hot water service 16/08/2019 TBC Contractors to attend and investigate
Cornish House, Otto Street 1-68(C). Loss of hot water service. 16/08/2019 TBC Contractor to attend and investigate.
Westlake, Rotherhithe New Road 1-130(C) . Loss of hot water service 16/08/2019 TBC Contractor to attend and investigate
Rodney Road 181-203(O) Loss of hot water to block 16/08/2019 16/08/2019 Contractor to attend and investigate

Return to service 16/08/19 - Please allow approximately 3 hours from 11pm for services to be fully operational

Lockwood square 1-188 Loss of hot water service 16/08/2019 16/08/2019 Contractors to attend and investigate

Return to service 16/08/19 - Please allow approximately 3 hours from 11pm for services to be fully operational

Salisbury Close 29-32 Loss of hot water service to block. 16/08/2019 17/08/2019 Contractor to attend and investigate.

Returned to service 17/08/19. Please allow approximately 4 hours from 10:30 for service to be fully operational.
Lockwood Square 1-188 Lift 5051 out of service 16/08/2019 19/08/2019 Contractors to attend and investigate

Returned to service 19/08/2019
Westlake, Rotherhithe New Road 1-130(C) . Loss of hot water service 15/08/2019 15/08/2019 Contractor to attend and investigate.

Return to service 15/08/19 - Please allow approximately 2 hours from 12pm for services to be fully operational
Barset Estate Planned shutdown of heating and hot water services 15/08/2019 29/08/2019 There will be an interruption to the heating and hot water service to your block from 8am on 29/08/2019 for approximately 4 hours for essential maintenance works.
Draper House 1-141 Planned shutdown of secondary water services 15/08/2019 29/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 29/08/2019 for approximately 4 hours for essential maintenance works.
Fairwall House 1-59 Planned shutdown of mains water services 15/08/2019 29/08/2019 There will be an interruption to your mains water service affecting drinking water from 8am on 29/08/2019 for approximately 4 hours for essential maintenance works.
Rock Grove Way 1-42 Planned shutdown of hot water services 15/08/2019 28/08/2019 There will be an interruption to the hot water service to your block from 9am on 28/08/2019 for approximately 4 hours for essential maintenance works
Harold Maddison House, Alberta Street 1-48(C). Loss of hot water service. 15/08/2019 15/08/2019 Contractor to attend and investigate

Returned to service 15/08/19 - Please allow approximately 2 hours from 12pm for services to be fully operational.
Slade Walk 1-58 Loss of hot water services 15/08/2019 15/08/2019 Contractors to attend and investigate

Returned to service 15/08/19 - Please allow approximately 2 hours from 2pm for services to be fully operational.
Columbia Point 1-80 Lift 5104 out of service 15/08/2019 TBC Contractors to attend and investigate
Neville Close 22-103 Loss of hot water services 15/08/2019 TBC Contractor to attend and investigate
Taplow 1-215 Lift 4023 out of service 15/08/2019 TBC Repairs required
Bath Close 92-102 Loss of hot water service 15/08/2019 TBC Contractors to attend and investigate
Lockwood Square 1-188 Loss of hot water service. 15/08/2019 15/08/2019 Contractor to attend to investigate.
Returned to service 15/08/2019. Please allow approximately 3 hours from 9pm for service to be fully operational.
Canterbury Place 119-131 Loss of hot water service 15/08/2019 15/08/2019 Contractor to attend and investigate
Returned to service 15/08/2019. Please allow approximately 3 hours from 9pm for service to be fully operational
Marlborough Close 1-77 Loss of hot water service 15/08/2019 15/08/2019 Contractor to attend and investigate
Returned to service 15/08/2019. Please allow approximately 3 hours from 9pm for service to be fully operational
Surrey Docks Estate loss of hot water services 15/08/2019 15/08/2019 Contractors to attend and investigate
Returned to service 15/08/2019. Please allow approximately 3 hours from 9pm for service to be fully operational
Westlake, Rotherhithe New Road 1-130(C) . Loss of hot water service 15/08/2019 16/08/2019 Contractor to attend and investigate.

Return to service 16/08/19 - Please allow approximately 3 hours from 11pm for services to be fully operational
North Peckham Estate Loss of hot water services 15/08/2019 17/08/2019 contractors to attend and investigate.

Returned to service 17/08/19. Please allow approximately 6hours from 12:15 for service to be fully operational.
Witcombe Point 1-76 Lift 3117 out of service 15/08/2019 19/08/2019 Repairs required

Returned to service 19/08/2019
Deerhurst 1-30 Planned shutdown of secondary water services 14/08/2019 28/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 28/08/2019 for approximately 4 hours for essential maintenance works.
Pope House 1-88 Planned shutdown of mains water services 14/08/2019 28/08/2019 There will be an interruption to your mains water service affecting drinking water from 9am on 28/08/2019 for approximately 4 hours for essential maintenance works.
Wentworth Crescent 17-36 Emergency shutdown of heating and hot water services 14/08/2019 15/08/2019 There will be an interruption to the heating and hot water service to your block from 8am on 15/08/2019 for approximately 4 hours for emergency maintenance works.
Missenden, 1 - 43 Loss of hot water service 14/08/2019 14/08/2019 Contractor to attend and investigate

Returned to service 14/08/2019. Please allow approximately 2 hours from 11pm for service to be fully operational.
Missenden, Inville Road 166-255(C). Loss of hot water service. 14/08/2019 14/08/2019 Contractor to attend and investigate.

Returned to service 14/08/2019. Please allow approximately 2 hours from 11pm for service to be fully operational.
Hillbeck Close 1-32 Loss of hot water service 14/08/2019 14/08/2019 Contractor to attend and investigate

Returned to service 14/08/2019. Please allow approximately 2 hours from 11pm for service to be fully operational.
Brewhouse Walk 1-33 Loss of hot water service 14/08/2019 14/08/2019 Contractor to attend and investigate

Returned to service 14/08/2019. Please allow approximately 2 hours from 11pm for service to be fully operational.

Gayhurst 80-144 Loss of hot water service 14/08/2019 14/08/2019 Contractor to attend and investigate

Returned to service 14/08/2019. Please allow approximately 2 hours from 11pm for service to be fully operational.
Aylesbury Estate Loss of heating and hot water services 14/08/2019 15/08/2019 Contractor to attend and investigate

Returned to service please allow approximately 8 hours from 4pm for service to be fully operational
Barrett House 1-20 Planned shutdown of lift 1100 13/08/2019 28/08/2019 There will be an interruption to lift services from 8am on 27/08/2019 for approximately 33 hours for essential repair work
Marlborough Close 1-78 Loss of hot water service 13/08/2019 TBC Contractors to attend and carry out emergency repairs to remedy a leak.
Pynfolds 84-93 Lift 5068 out of service 13/08/2019 13/08/2019 Contractors to attend and investigate

Returned to service 13/08/2019
Witcombe Point 1-76 Planned shutdown of secondary water services 13/08/2019 27/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 8am on 27/08/2019 for approximately 4 hours for essential maintenance works
Dombey House 1-31 Planned shutdown of secondary water service 13/08/2019 27/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 27/08/2019 for approximately 4 hours for essential maintenance works
Slade Walk 1-58 Loss of hot water service 13/08/2019 13/08/2019 Returned to service 13/08/2019
Peter Butler House 1-35 Planned shutdown of secondary water services
13/08/2019 27/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9:30am on 27/08/2019 for approximately 4 hours for essential maintenance works
Northcott House Hostel 1-46
Waterloo Road 259-263
Planned shutdown of hot water services 13/08/2019 27/08/2019 There will be an interruption to the hot water service to your block from 9am on 27/08/2019 for approximately 4 hours for essential maintenance works.
Priory Court 1-36 Loss of hot water service 13/08/2019 13/08/2019 Contractors to attend and investigate
Returned to service 13/08/19 - Please allow approximately 2 hours from 2pm for services to be fully operational
Wesley Close 2-30(E). Loss of hot water service 13/08/2019 13/08/2019 Contractors to attend and investigate

Returned to service 13/08/2019. Please allow approximately 2 hours from 10pm for service to be fully operational.

Lockwood Square 1-188 Loss of hot water service 13/08/2019 13/08/2019 Contractors to attend and investigate

Returned to service 13/08/2019. Please allow approximately 2 hours from 10pm for service to be fully operational.
Bateman House 1-68 Loss of hot water services 13/08/2019 14/08/2019 Contractor to attend and investigate

Returned to service 14/08/19 - Please allow approximately 2 hours from 4pm for services to fully operational.
Cornish House 1-68 Loss of hot water services 13/08/2019 14/08/2019 Contractor to attend and investigate

Returned to service 14/08/19 - Please allow approximately 2 hours from 4pm for services to be fully operational.
Missenden 44-75 Loss of hot water service 12/08/2019 TBC Contractors to attend and investigate
Lucey Way 37-71(O). Loss of hot water service 10/08/2019 10/08/2019 Contractor to attend and investigate.

Returned to service 10/08/19. Please allow approximately 2 hours form 8:45am for service to be fully operational.
Cossall Walk 1-108
109 Cossall Walk SHU 1-32
Planned shutdown of heating and hot water service 09/08/2019 22/08/2019 There will be an interruption to the heating and hot water service to your block from 8am on 22/08/2019 for approximately 9 hours for essential maintenance works.
Danesfield 1-31 Planned shutdown of hot water service 09/08/2019 22/08/2019 There will be an interruption to the hot water service to your block from 9am on 22/08/2019 for approximately 4 hours for essential maintenance works
Setchell Estate Planned shutdown of heating and hot water services 09/08/2019 22/08/2019 There will be an interruption to the heating and hot water service to your block from 00:01am on 22/08/2019 for approximately 19 hours for essential maintenance works.
Missenden 166-299
Planned shutdown of hot water service 09/08/2019 23/08/2019 There will be an interruption to the hot water service to your block from 9am on 23/08/2019 for approximately 4 hours for essential maintenance works
St Marys Estate Planned shutdown of secondary water service 09/08/2019 23/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 23/08/2019 for approximately 4 hours for essential maintenance works
Redman House 53-110 Planned shutdown of secondary water services 09/08/2019 23/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 8am on 23/08/2019 for approximately 5 hours for essential maintenance works
Attleborough Court 1-57 Planned shutdown of secondary water service 08/08/2019 22/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 22/08/2019 for approximately 4 hours for essential maintenance works
Povey House 1-39 Planned shutdown of secondary water service 08/08/2019 22/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 22/08/2019 for approximately 4 hours for essential maintenance works
Oak Court 1-35
Blackthorne Court 1-31
Palm Court 1-33
Rowan Court 1-25
Planned shutdown of hot water and secondary water services 08/08/2019 22/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins and your hot water supply from 9am on 22/08/2019 for approximately 4 hours for essential maintenance works
St Vincent House 1-72 Planned shutdown of secondary water service 07/08/2019 20/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 20/08/2019 for approximately 4 hours for essential maintenance works
Penrose House 133-138 Planned shutdown of secondary water service 07/08/2019 21/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 21/08/2019 for approximately 4 hours for essential maintenance works
Penrose House 1-12 Planned shutdown of secondary water service 07/08/2019 21/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 21/08/2019 for approximately 4 hours for essential maintenance works
Amina Way 1-31 Planned shutdown of hot water service 07/08/2019 21/08/2019 There will be an interruption to the hot water service to your block from 9am on 21/08/2019 for approximately 4 hours for essential maintenance works
D'Eynsford Estate Planned shutdown of heating and hot water service 06/08/2019 20/08/2019 There will be an interruption to the heating and hot water service to your block from 9am on 20/08/2019 for approximately 8 hours for essential maintenance works.
Magdalene Close 1-48 Planned shutdown of secondary water service 06/08/2019 20/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 8am on 20/08/2019 for approximately 5 hours for essential maintenance works
Tisdall House 1-12 Planned shutdown of secondary water service 06/08/2019 20/08/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 20/08/2019 for approximately 4 hours for essential maintenance works
Burchell Road 2-42 Planned shutdown of mains water service 06/08/2019 13/08/2019 There will be an interruption to your mains water service affecting drinking water from 9am on 13/08/2019 for approximately 4 hours for essential maintenance works.
Selbourne House 41-47 Planned shutdown of 1181 05/08/2019 22/08/2019 There will be an interruption to the service of lift 1181 Selbourne House from 8am on 19/08/2019 for approximately 96 hours for essential repair work.
Marmora Road 16a-16d Planned Electrical Shutdown 01/08/2019 29/08/2019 There will be an Interruption to the electricity supply to your block on 29/08/2019 from 9am to 5pm. This will affect power to all internal appliances, communal lighting, lifts and door entry systems.
Selbourne House 9-16 Lift 1177 out of service 01/08/2019 19/08/2019 Contractors to attend and investigate

Update 08/08/2019: Motor sent away for repair

Returned to service 19/08/2019
Aylesbury Estate Planned shutdown of heating on demand and hot water services 30/07/2019 13/08/2019 There will be an interruption to the heating on demand and hot water service to your estate from 00:01am on 12/08/2019 for approximately 48 hours for essential maintenance works.
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Update 24/04/2018: Works to the lift shaft are due to start on 07/05/2019. The duration of these works will be approximately 10 weeks

Update 16/07/2019: Due to operational issues, the completion date has been delayed. An update will be provided when we are advised
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Update 24/04/2018: Works to the lift shaft are due to start on 07/05/2019. The duration of these works will be approximately 10 weeks

Update 16/07/2019: Due to operational issues, the completion date has been delayed. An update will be provided when we are advised

Page last updated: 21 August 2019 06:19