Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may vary.

If your issue is not listed here, find out how to report a repair.

The decision has been made to change the communal heating system over to winter mode borough wide in phases on 06/10/2019 & 07/10/2019. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.

Page last updated: 20 October 2019 20:36

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Sedgmoor Place 126-136 Loss of heating and hot water service 20/10/2019 20/10/2019 Contractors to attend and investigate.

Returned to service 20/10/19. Please allow approximately 2 hours from 3:30pm for service to be fully operational.
Havil Street 167& 169 & 173 & 193-197 Loss of heating and hot water service 20/10/2019 20/10/2019 Contractors to attend and investigate.

Returned to service 20/10/19. Please allow approximately 2 hours from 3:30pm for service to be fully operational.
Staveley Close 1-18 Loss of heating and hot water service 20/10/2019 20/10/2019 Contractors to attend and investigate.

Returned to service 20/10/19. Please allow approximately 2 hours from 5:30pm for service to be fully operational.
Lucy Ashe House 1-20 Loss of heating and hot water service 20/10/2019 20/10/2019 Contractors to attend and investigate.

Returned to service 20/10/19. Please allow approximately 2 hours from 5:30pm for service to be fully operational.
Walters House, Otto Street 1-68 Loss of heating service 20/10/2019 TBC Contractors to attend and investigate
Mary Datchelor Close 39-62, 63-91 Loss of heating and hot water service 19/10/2019 TBC Contractors to attend and investigate.
Market Place, Rouel Road, 8-13(C), 12a, 13a & 14-24 No heating and hot water service 19/10/2019 19/10/2019 Contractors to attend and investigate.

Returned to service 19/10/19. Please allow approximately 2 hours from 12pm for service to be fully operational.
Ravenstone 1-81 Loss of hot water service 19/10/2019 19/10/2019 Contractors to attend and investigate.

Returned to service 19/10/19. Please allow approximately 2 hours from 12pm for service to be fully operational.
Bath Close 67-101 Loss of secondary water service 19/10/2019 19/10/2019 Contractors to attend and investigate.

Returned to service 19/10/19.
Hodister Close 2-13 Loss of heating service 19/10/2019 19/10/2019 Contractors to attend and investigate.

Returned to service 19/10/19. Please allow approximately 2 hours from 6pm for service to be fully operational.
Lew Evans House 1-39 Loss of heating service 18/10/2019 18/10/2019 Contractors to attend and investigate

Returned to service 18/10/2019 please allow approximately 2 hours from 10am for service to be fully operational
Princess Street 2-42 Loss of hot water service 18/10/2019 18/10/2019 Contractors to attend and investigate

Return to service.
Bridges House 1-20 Planned shutdown of secondary water service 18/10/2019 01/11/2019 There will be an interruption to the secondary water service to your block from 9am on 01/11/2019 for approximately 4 hours for essential maintenance works.
Mcneil Road 62-85 Planned shutdown of secondary water service 18/10/2019 01/11/2019 There will be an interruption to the secondary water service to your block from 9am on 01/11/2019 for approximately 4 hours for essential maintenance works
Lanark House 1-28 Planned shutdown of mains water service 18/10/2019 01/11/2019 There will be an interruption to your mains water service affecting your drinking water supply from 9am on 01/11/2019 for approximately 5 hours for essential maintenance works.
Wendover 1-240 Loss of hot water service 18/10/2019 18/10/2019 Contractors to attend and investigate

Returned to service 18/10/2019 please allow approximately 2 hours from 12pm for service to be fully operational
New James Court 1-16 Loss of gas service 18/10/2019 TBC Gas services to some properties at New James Court have been isolated due to a leak on the supply. SGN to start works on the 19/10/2019
Tayside Court 46-57 Lift 2030 out of service 18/10/2019 TBC Contractor to attend and investigate
Friern Road 247-293 Lift 2106 out of service 18/10/2019 TBC Contractor to attend and investigate
Galatea Square 30-68 Loss of heating service 18/10/2019 18/10/2019 Contractors to attend and investigate

Returned to service 18/10/2019 please allow approximately 2 hours from 4pm for service to be fully operational
WALTERS HOUSE, OTTO STREET 1-68 No heating from communal boiler. 18/10/2019 TBC Contractors to attend and investigate.
LEONTINE CLOSE 1-99 No Heating From Communal Boiler. 18/10/2019 19/10/2019 Contractors to attend and investigate. Returned to service Please allow approximately 4 hours from 00:00 for service to be fully operational
BRAWNE HOUSE, HILLINGDON STREET 1-68 No hot water from communal boiler. 18/10/2019 20/10/2019 Contractors to attend and investigate.

Returned to service 20/10/2019.
Balin House 46-70 Loss of gas services 17/10/2019 TBC Gas services to some properties at Balin House have been isolated due to a leak on the supply. SGN to start works Saturday 19/10/2019.
Laird House 1-82 Planned shutdown of secondary water service 17/10/2019 31/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 31/10/2019 for approximately 4 hours for essential maintenance works.
Kean House 14-25 Lift 4040 out of service 17/10/2019 17/10/2019 Contractors to attend and investigate

Returned to service 17/10/2019
Mary Datchelor Close 1-37 Loss of heating and hot water service 17/10/2019 17/10/2019 Contractors to attend and investigate.

Returned to service 17/10/19. Please allow approximately 6 hours from 14:00 for service to be fully operational.
Hanworth House 1-140 Loss of heating service 17/10/2019 17/10/2019 Contractors to attend and investigate

Returned to service 17/10/2019 please allow approximately 2 hours from 2pm for service to be fully operational
Missenden 166-313 Loss of heating service 17/10/2019 TBC Contractors to attend and investigate.
D'Eynsford Estate Loss of heating and hot water service 17/10/2019 17/10/2019 Contractors to attend and investigate

Returned to service 17/10/2019 please allow approximately 4 hours from 2pm for service to be fully operational
Elmington Road 86-108 Loss of heating and hot water service 17/10/2019 17/10/2019 Contractors to attend and investigate.

Returned to service 17/10/19. Please allow approximately 6 hours from 14:00 for service to be fully operational.
Priory Court 37-72 Loss of heating and hot water service 17/10/2019 17/10/2019 Contractors to attend and investigate.

Returned to service 17/10/19. Please allow approximately 4 hours from 20:00 for service to be fully operational.
Wesley Close 2-30 Loss of hot water service 17/10/2019 17/10/2019 Contractors to attend and investigate.

Returned to service 17/10/19. Please allow approximately 6 hours from 21:30 for service to be fully operational.

Perronet House 1-90 Loss of heating and hot water service 17/10/2019 17/10/2019 Contractors to attend and investigate.

Returned to service 17/10/19. Please allow approximately 6 hours from 22:30 for service to be fully operational.
Sedgmoor Place 126-136 Loss of hot water service 17/10/2019 18/10/2019 Contractors to attend and investigate

Rturned to service 18/10/2019 please allow approximately 4 hours from 12pm for service to be fully operational.
Newington Estate Loss of heating and hot water service 16/10/2019 16/10/2019 Returned to service 16/10/2019 please allow approximately 2 hours from 10am for service to be fully operational
Penrose Street 94-104, 106-116, 118-128, 130-138. Urgent shutdown of secondary water service 16/10/2019 18/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 11am on 18/10/2019 for approximately 3 hours for urgent maintenance works.
Grosvenor Park 1-30 Lift 4058 out of service 16/10/2019 TBC Contractors to attend and investigate
Fearnley House 1-132 Loss of heating service 16/10/2019 16/10/2019 Contractors to attend and investigate.

Returned to service 16/10/19. Please allow approximately 4 hours from 19:00 for service to be fully operational.
86 Copeland Road Hostel Loss of heating and hot water service 16/10/2019 16/10/2019 Contractors to attend and investigate.

Returned to service 16/10/19. Please allow approximately 4 hours from 19:00 for service to be fully operational.
Missenden 256-299 Loss of heating and hot water service 16/10/2019 16/10/2019 Contractors to attend and investigate.

Returned to service 16/10/19. Please allow approximately 4 hours from 19:00 for service to be fully operational.
Market Place 8-24 Loss of heating service 16/10/2019 16/10/2019 Contractors to attend and investigate.

Returned to service 16/10/19. Please allow approximately 4 hours from 19:00 for service to be fully operational.
Unity Court 1-31 Loss of heating and hot water service 16/10/2019 17/10/2019 Contractors to attend and investigate

Returned to service 17/10/2019 please allow approximately 2 hours from 10am for service to be fully operational
Walters House 1-68 Loss of hot water service 16/10/2019 17/10/2019 Contractors to attend and investigate.

Returned to service 17/10/2019 please allow approximately 2 hours from 12pm for service to be fully operational.
Weller House 1-32 Planned shutdown of secondary water service 15/10/2019 29/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 29/10/2019 for approximately 4 hours for essential maintenance works.
Gayhurst 145-162 Planned shutdown of secondary water service 15/10/2019 29/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 29/10/2019 for approximately 4 hours for essential maintenance works.
Woolstaplers Way 2-160 Lift 1066 out of service 15/10/2019 TBC Contractors to attend and investigate
Parnall House 1-15 Lift 2156 out of service 15/10/2019 TBC Contractor to attend and investigate
Hastings Close 1-58 Loss of heating service 15/10/2019 16/10/2019 Contractors to attend and investigate.

Returned to service 16/10/19. Please allow approximately 4 hours from 19:00 for service to be fully operational.
Chilham House 1-29 Planned shutdown of secondary water service 14/10/2019 28/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 28/10/2019 for approximately 4 hours for essential maintenance works.
Amina Way 2-70 Planned shutdown of secondary water service 14/10/2019 28/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 28/10/2019 for approximately 4 hours for essential maintenance works.
Otterburn House 1-82 Planned shutdown of secondary water service 14/10/2019 28/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 28/10/2019 for approximately 4 hours for essential maintenance works.
Peter Butler House 1-35 Planned shutdown of secondary water service 11/10/2019 23/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 21310/2019 for approximately 4 hours for essential maintenance works.
Martin House 30-54 Planned shutdown of lift 1151 09/10/2019 23/10/2019 There will be an interruption to lift services from 8am on 23/10/2019 for approximately 5 hours for essential repair work.
Woolstaplers Way 91-137 Planned shutdown of hot water service 09/10/2019 23/10/2019 There will be an interruption to the hot water service to your block from 9am on 23/10/2019 for approximately 4 hours for essential maintenance works.
2 Draycott Close 1-9 Planned shutdown of lift 6041 08/10/2019 21/10/2019 There will be an interruption to lift services from 8am on 21/10/2019 for approximately 9 hours for essential repair work
Camberwell Grove 125-151 Planned shutdown of secondary water service 07/10/2019 21/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 21/10/2019 for approximately 4 hours for essential maintenance works.
Lockwood Square 3 - 188 Planned shutdown of lift 5053 07/10/2019 21/10/2019 There will be an interruption to lift services from 8am on 21/10/2019 for approximately 33 hours for essential repair work
Prescott House 1-68 Urgent shutdown of heating and hot water service 07/10/2019 17/10/2019 There will be an interruption to the heating and hot water service to your block from 8am on 17/10/2019 for approximately 9 hours for urgent maintenance works
Ely House 1-25 Lift 3129 out of service 07/10/2019 TBC Contractors to attend and investigate

Update 14/10/2019: Motor removed and sent away for specialist repair
Broomfield Court 1-20 Lift 1011 out of service 07/10/2019 17/10/2019 Contractors to attend and investigate

Update 08/10/2019: Processor removed for specialist repair

Returned to service 17/10/2019
Toussaint Walk 1-5 Planned shutdown of secondary water service 07/10/2019 21/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 21/10/2019 for approximately 4 hours for essential maintenance works.


Update: 18/10/2019 - Please be advised that the shutdown planned for 21/10/2019 has been cancelled as works are no longer required. Apologies for any inconvenience this may have caused.
Dodd House 1-32 Planned shutdown of secondary water service 03/10/2019 17/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 17/10/2019 for approximately 4 hours for essential maintenance works.
Bird in Bush Road 48-58 Planned shutdown of secondary water service 03/10/2019 17/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 17/10/2019 for approximately 4 hours for essential maintenance works.
Wollaston Close 1-33 Planned shutdown of secondary water service 02/10/2019 16/10/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 16/10/2019 for approximately 4 hours for essential maintenance works.
Castlemead 1-112 Lift 6007 out of service 02/10/2019 TBC Contractors to attend and investigate

Update 03/10/2019: Tape reader removed for specialist repair
Pallant House 1-57 Planned refurbishment of lift 1174 23/08/2019 15/11/2019 There will be an interruption to lift services from 8am on 09/09/2019 until 15/11/2019 for essential refurbishment works
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Update 24/04/2018: Works to the lift shaft are due to start on 07/05/2019. The duration of these works will be approximately 10 weeks

Update 16/07/2019: Due to operational issues, the completion date has been delayed. An update will be provided when we are advised

Update 11/09/2019: Hoardings and scaffolding are now in place. Repairs are due to commence on 13/09/2019
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Update 24/04/2018: Works to the lift shaft are due to start on 07/05/2019. The duration of these works will be approximately 10 weeks

Update 16/07/2019: Due to operational issues, the completion date has been delayed. An update will be provided when we are advised

Update 11/09/2019: Hoardings and scaffolding are now in place. Repairs are due to commence on 13/09/2019

Page last updated: 20 October 2019 20:36