Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates.

Please note that the times quoted are indicative and actual return to service times and dates may vary.

If your issue is not listed here, find out how to report a repair.

Page last updated: 15 August 2018 15:12

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Rock Grove Way 43-60 Planned shutdown of hot water service 15/08/2018 29/08/2018 There will be an interruption to your hot water services from 9am on 29/08/18 for approximately 4 hours for essential maintenance works
Molesworth House 1-58 Planned shutdown of lifts 4115 & 4116 15/08/2018 29/08/2018 There will be an interruption to lift services from 8am on 29/08/18 for approximately 8 hours for essential repair work.
Honor Oak Rise 25-79 Planned shutdown of secondary water service 15/08/2018 29/08/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 29/08/2018 for approximately 4 hours for essential maintenance works
Friern Road 295-341 Planned shutdown of secondary water service 15/08/2018 29/08/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 29/08/2018 for approximately 4 hours for essential maintenance works
Dodson Street 1-56 Loss of Electricity 15/08/2018 TBC Contractors to attend and investigate
Newington Estate Loss of heating and hot water service 15/08/2018 TBC Contractor to attend and investigate
Brewhouse Walk 1-33 Loss of hot water service 15/08/2018 15/08/2018 Contractor to attend and investigate

Returned to service 15/08/18 please allow approximately 2 hours from 2pm for service to be fully operational
Dodson Street 1-48 Lift 1104 out of service 15/08/2018 15/08/2018 Repairs required

Returned to service 15/08/2018
Pear Court East Surrey Grove 1-8 ,10-18 (C) Loss of hot water service 14/08/2018 14/08/2018 Contractor to attend and investigate

Returned to service 14/08/18 please allow approximately 2 hours from 10am for service to be fully operational
Cossall Walk Sheltered Housing Unit 109 Flats 1-32
Queens Road Sheltered Housing Unit 90 Flats 1-24
Planned shutdown of heating and hot water service 14/08/2018 28/08/2018 There will be an interruption to your heating and hot water services from 8am on 28/08/18 for approximately 9 hours for essential maintenance works
Purbrook Estate 81-106 Urgent shutdown of secondary water supply 14/08/2018 20/08/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 20/08/2018 for approximately 4 hours for urgent maintenance works
Surrey Docks Estate Loss of hot water service 13/08/2018 13/08/2018 Contractors to attend and investigate

Returned to service 13/08/18 please allow approximately 2 hours from 3.30pm for service to be fully operational.
Witcombe Point 1 - 76 Lift 3116 is out of service 13/08/2018 14/08/2018 Engineer to attend
Returned to service 14/08/2018
Wickway Court 1-118 Loss of hot water service 12/08/2018 13/08/2018 Contractors to attend and investigate.

Returned to service 13/08/18 please allow approximately 2 hours from 7:30am for service to be fully operational
Leontine Close 1-99 Loss of hot water service 12/08/2018 13/08/2018 Contractors to attend and investigate.

Returned to service 13/08/18 please allow approximately 2 hours from 7:30am for service to be fully operational
Conant House St Agnes 1-53(C) Loss of water service 11/08/2018 13/08/2018 Contractor to attend and investigate.
Returned to service 13/08/18 please allow approximately 2 hours from 7:00pm for service to be fully operational
Hooks Close 10-30 Planned shutdown of mains water supply 09/08/2018 23/08/2018 There will an interruption to your mains water supply affecting the drinking water from 9am on the 23/08/18 for approximately 3 hours for essential maintenance works
Casby House 1-83 Planned shutdown of secondary water service 09/08/2018 21/08/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 21/08/2018 for approximately 2 hours for essential maintenance works
Ashdene 14-27 Loss of hot water service 09/08/2018 TBC Contractors to attend and investigate.
Aberfeldy House 1-155 Planned shutdown of mains water supply 08/08/2018 22/08/2018 There will an interruption to your mains water supply affecting the drinking water from 9am on the 22/08/18 for approximately 4 hours for essential maintenance works
Rock Grove Way 1-60
Market Place 14-35
Drappers Way 1-35
Rouel Road TA Hall
Blue Anchor Library
Planned shutdown of hot and secondary water service 08/08/2018 22/08/2018 There will be an interruption to your hot water and secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 22/08/2018 for approximately 4 hours for essential maintenance works
Lettsom Estate Planned shutdown of heating and hot water services. 08/08/2018 22/08/2018 There will be an interruption to your heating and hot water services from 12.01am on 22/08/18 for approximately 24 hours for essential maintenance works
Wesley Close 25-107
Winchester Close 1-83
Searson House 1-25
Lucey Ashe House 1-20
Hampton Street 37-57
Urgent shutdown of hot water service 08/08/2018 15/08/2018 There will be an interruption to your hot water services from 9am on 15/08/18 for approximately 4 hours for urgent maintenance works
D'Eynsford Estate Planned shutdown of heating and hot water service 08/08/2018 20/08/2018 There will be an interruption to your heating and hot water services from 8am on 20/08/18 for approximately 9 hours for essential maintenance works
Balman House 1-53 Planned Electrical Shutdown 08/08/2018 20/08/2018 There will be an interruption to your electrical supply affecting internal and communal electrics from 8am on 20/08/18 for approximately 9 hours for essential maintenance works
Aylesbury Estate Planned shutdown of heating and hot water services 08/08/2018 22/08/2018 There will be an interruption to your heating and hot water services from 12:01am on 22/08/18 for approximately 20 hours for essential maintenance works
Havil Street Estate Planned shutdown of heating and hot water service 07/08/2018 21/08/2018 There will be an interruption to your heating and hot water services from 8am on 21/08/18 for approximately 8 hours for essential maintenance works
Penrose Street 140-190 Planned shutdown of secondary water service 07/08/2018 21/08/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 21/08/2018 for approximately 3 hours for essential maintenance works
Redbridge Gardens 1-123 Planned shutdown of secondary water service 07/08/2018 21/08/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 21/08/2018 for approximately 4 hours for essential maintenance works
Pine House 1-28 Lift 5003 out of service 07/08/2018 14/08/2018 Repairs required

Returned to service 14/08/2018
Sydenham Hill Estate Planned shutdown of heating and hot water service 06/08/2018 20/08/2018 There will be an interruption to your heating and hot water services from 00:01am on 20/08/18 for approximately 24 hours for essential maintenance works
Harry Lamborn House 1-36 Planned shutdown of heating and hot water service 03/08/2018 16/08/2018 There will be an interruption to your heating and hot water services from 8am on 16/08/18 for approximately 10 hours for essential maintenance works
Rye Hill Park 210-296 Planned shutdown of secondary water service 02/08/2018 16/08/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 16/08/2018 for approximately 4 hours for essential maintenance works
Acorn Estate Planned shutdown of heating and hot water service 01/08/2018 15/08/2018 There will be an interruption to your heating and hot water services from 8am on 15/08/18 for approximately 9 hours for essential maintenance works
Juniper House 1 - 75 Planned Shutdown of Lift 3192 01/08/2018 15/08/2018 There will be an interruption to the service of lift 3192 Juniper House from 8am on 15/08/18 for approx. 9 hours for essential repairs works.
Melbreak House 1-51 Planned shutdown of mains water service 01/08/2018 15/08/2018 There will an interruption to your mains water supply affecting the drinking water from 9am on the 15/08/18 for approximately 2 hours for essential maintenance works.
Juniper House 1 - 75 Planned Shutdown of Lift 3193 31/07/2018 14/08/2018 There will be an interruption to the lift service from 8am on 14/08/18 for approximately 9 hours for essential repair works.
Williamson Court 1-22 Planned shutdown of mains water service 30/07/2018 15/08/2018 There will an interruption to your mains water supply affecting the drinking water from 9am on the 13/08/18 for approximately 4 hours for essential maintenance works

Update 06/08/18 please be advised that this shutdown will now take place from 9am on the 15/08/18 for approximately 4 hours and not the 13/08/18 as previously planned, sorry for any inconvenience this may have caused.
Morton House 1-39 Planned shutdown of lifts 4117 & 4118 26/07/2018 09/08/2018 There will be an interruption to lift services from 9am on 09/08/18 for approximately 6 hours for essential repair work.
Olney Road 185 -223 Planned Shutdown of Lift 4122 25/07/2018 08/08/2018 There will be an interruption to the service of lift 4122 Olney Road from 9am on 08/08/18 for approximately 6 hours for essential repair works.
Dekker House 1 - 30 Planned shutdown of Lift 6123 24/07/2018 08/08/2018 There will be an interruption to the service of Lift 6123 Dekker House from 8am on 07/08/18 for approximately 9 hours, and will also run from 8am on 08/08/18 for approximately 9 hours for essential repair work.
Abinger House 9-16 Planned shutdown of lift 1157 23/07/2018 12/10/2018 There will be an interruption to lift services from 8am on 06/08/18 until 12/10/18 for essential refurbishment work.
Princess Court 1-11 Lift 2003 out of service 04/07/2018 03/09/2018 Repairs required

Update 06/07/2018: Due to extensive works, lift 2003 will be out of service until approximately 27/08/2018

Update 19/07/2018: Due to unforeseen circumstances the return to service date has changed to 01/10/2018. Apologies for any inconvenience caused

Update 15/08/2018: We have a revised start date of 20/08/2018 with an expected completion date of 03/09/2018
Abinger House 17-24 Shutdown of Lift 1156 26/06/2018 07/09/2018 Lift services have been isolated due to essential refurbishment works taking place. Lift 1156 will remain out of service until 07/09/2018.
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Page last updated: 15 August 2018 15:12