Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may vary.

Please note: heating for all residents and tenants on district heating will switch off automatically if the outside air temperature is above 17°C and come back on when the temperature drops below this point.

If your issue is not listed here, find out how to report a repair.

Page last updated: 21 February 2019 21:27

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Arica House 1-88 Planned shutdown of lift 5088 07/03/2019 08/03/2019 There will be an interruption to lift services from 8am on 07/03/2019 for approximately 33 hours for essential repair works.
Purbrook Estate 107-130 Planned shutdown of secondary water service 21/02/2019 07/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 07/03/2019 for approximately 4 hours for essential maintenance works
Wade House 1-44 Planned shutdown of secondary water service 21/02/2019 07/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 07/03/2019 for approximately 4 hours for essential maintenance works
Taplow 1-215
Northchurch 1-76
Urgent shutdown of hot water service 21/02/2019 25/02/2019 There will be an interruption to your hot water services from 9am on 25/02/19 for approximately 8 hours for urgent maintenance works
Acorn Estate Loss of heating and hot water service 21/02/2019 21/02/2019 Contractors to attend and investigate

Returned to service 21/02/2019 please allow approximately 4 hours from 7:45pm for service to be fully operational
Mary Datchelor Close 39-70 Loss of heating and hot water service 21/02/2019 21/02/2019 Contractors to attend and investigate

Returned to service 21/02/2019 please allow approximately 2 hours from 7:45pm for service to be fully operational
18 Sylvan Grove 1-20 Lift 4145 out of service 21/02/2019 TBC Part required
Telfer House 1-30 Lift 2147 out of service 21/02/2019 21/02/2019 Contractors to attend and investigate

Returned to service 21/02/2019
Keswick House 1-36 Lift 6112 out of service 21/02/2019 21/02/2019 Contractors to attend and investigate

Returned to service 21/02/2019
Kevan House, Wyndham Road 1-82 Loss of secondary water services 21/02/2019 TBC Contractors to attend and investigate.
Priory Court 1-72
Priory Court T&RA Hall
Planned shutdown of heating and hot water service 20/02/2019 06/03/2019 There will be an interruption to your heating and hot water service from 8am on the 06/03/19 for approximately 5 hours for essential maintenance works
Rye Hill Park 122-208 Planned shutdown of secondary water service 20/02/2019 06/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 06/03/2019 for approximately 4 hours for essential maintenance works
Coniston House 1-82 Loss of heating and hot water service 20/02/2019 20/02/2019 Contractors to attend and investigate

Returned to service 20/02/2019 please allow approximately 2 hours from 2pm for service to be fully operational
Eugene Cotter House, Beckway Street 1-63 Loss of heating and hot water service 20/02/2019 20/02/2019 Contractors to attend and investigate.

Returned to service 20/02/2019
21-40(C), Northchurch, Dawes Street, London, SE17 Loss of heating and hot water service 20/02/2019 20/02/2019 Contractors to attend and investigate.

Returned to service 20/02/2019
Bath Close 1-102
Staveley Close 1-18
Planned shutdown of heating and hot water service 19/02/2019 05/03/2019 There will be an interruption to your heating and hot water service from 9am on the 05/03/19 for approximately 4 hours for essential maintenance works
Camberwell Grove 125-151
Walters House 1-14
Craston House 1-8
Springfield House 1-24
Edgecombe House 1-28
Harden House 1-39
Planned shutdown of hot water service 19/02/2019 05/03/2019 There will be an interruption to your hot water services from 9am on 05/03/2019 for approximately 4 hours for essential maintenance works
Redman House 1-52 Planned shutdown of secondary water service 19/02/2019 05/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 05/03/2019 for approximately 4 hours for essential maintenance works
Inwood House 1-31 Urgent shutdown of secondary water service 19/02/2019 22/02/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 22/02/2019 for approximately 4 hours for urgent maintenance works
Brantwood House 1-32 Loss of primary water supply 19/02/2019 20/02/2019 Due to a burst water main, residents have no primary water supply. Thames Water are aware and currently working on the issue, to restore water services to all affected.

For further information and updates, please contact Thames Water on 0800 714 614, quoting reference 31241763.

Returned to service 20/02/19.
Marchwood Close 1-88 Lift 6168 out of service 19/02/2019 20/02/2019 Repair required

Returned to service 20/02/2019
Quenington Court 1-36 Lift 6154 out of service 19/02/2019 TBC Contractors to attend and investigate.
Felbridge House 1-86 Planned shutdown of secondary water service 18/02/2019 04/03/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 04/03/19 for approximately 4 hours for essential maintenance work.
McNeil Road 26-61 Planned shutdown of secondary water service 18/02/2019 04/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 04/03/2019 for approximately 4 hours for essential maintenance works
Vestry Road 76-112
Fearnley House 1-132
Planned shutdown of hot water service 15/02/2019 28/02/2019 There will be an interruption to your hot water service from 9am on the 28/02/19 for approximately 4 hours for essential maintenance works
Ayres Street 11-29 Planned shutdown of secondary water service 15/02/2019 01/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 01/03/2019 for approximately 4 hours for essential maintenance works
Glebe House 1-20 Planned shutdown of secondary water service 14/02/2019 28/02/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 28/02/2019 for approximately 4 hours for essential maintenance works
Penrose House 37-84 Planned shutdown of secondary water service 14/02/2019 28/02/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 28/02/2019 for approximately 4 hours for essential maintenance works
Ondine Road 42-52 Planned shutdown of secondary water service 14/02/2019 28/02/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 28/02/2019 for approximately 5 hours for essential maintenance works
Marden Square 1-185 Lift 5057 out of service 14/02/2019 25/02/2019 Drive unit has been sent away for specialist repair

Return to service date changed from 22/02/2019 to 25/02/2019
D’Eynsford Estate Planned shutdown of heating and hot water service 13/02/2019 27/02/2019 There will be an interruption to your heating and hot water service from 8am on the 27/02/19 for approximately 9 hours for essential maintenance works
Lynton Estate 22-37 Planned shutdown of secondary water service 13/02/2019 27/02/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 27/02/2019 for approximately 4 hours for essential maintenance works
Sceaux Gardens Estate Planned shutdown of heating and hot water service 13/02/2019 27/02/2019 There will be an interruption to your heating and hot water service from 4am on the 27/02/19 for approximately 12 hours for essential maintenance works
Hartley House 1-35 Planned shutdown of lift 1051 13/02/2019 28/02/2019 There will be an interruption to lift services from 8am on 27/02/2019 for approximately 33 hours for essential repair works.
Northfield House 1-103 Planned shutdown of mains water service 13/02/2019 27/02/2019 There will be an interruption to your mains water supply affecting the drinking water from 9am on the 27/02/19 for approximately 4 hours for essential maintenance works
Ben Smith Way 1-11 Planned shutdown of secondary water service 12/02/2019 26/02/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 26/02/2019 for approximately 4 hours for essential maintenance works
Masterman House 1-67 Planned shutdown of secondary water service 12/02/2019 26/02/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 26/02/2019 for approximately 4 hours for essential maintenance works
Laburnum Close 1-24
Clifton Way 2-32
Bath Close 61-113
Planned shutdown of heating and hot water service 11/02/2019 25/02/2019 There will be an interruption to your heating and hot water service from 9am on the 25/02/19 for approximately 4 hours for essential maintenance works
Purbrook Estate 81-106 Planned shutdown of secondary water service 11/02/2019 25/02/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 25/02/2019 for approximately 4 hours for essential maintenance works
Radcliffe House 1-16 Planned shutdown of secondary water service 11/02/2019 25/02/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 25/02/2019 for approximately 4 hours for essential maintenance works
Burton House 1-24 Planned shutdown of secondary water service 08/02/2019 22/02/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 22/02/2019 for approximately 4 hours for essential maintenance works
Copperfield House 1-35 Planned shutdown of secondary water service 08/02/2019 22/02/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 22/02/2019 for approximately 4 hours for essential maintenance works
Mistral 1-72 Planned shutdown of heating and hot water service 07/02/2019 20/02/2019 There will be an interruption to your heating and hot water service from 8am on the 20/02/19 for approximately 5 hours for essential maintenance works
Conant House 57-84 Planned shutdown of lift 4038 06/02/2019 21/02/2019 There will be an interruption to lift services from 8am on 20/02/2019 for approximately 33 hours for essential repair works.
Crane House 1 - 70 Lift 3016 is out of service 03/12/2018 TBC Repairs required

Update 20/12/2018: Due to the complexity of the repair, we do not expect the lift to be returned to service until late February
Mortlock Close 14-19 Door entry system is not operational. 16/10/2018 TBC The door entry system is obsolete and cannot be repaired. It is to be renewed and section 20 notifications are due to be sent.
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Page last updated: 21 February 2019 21:27