Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates.

Please note that the times quoted are indicative and actual return to service times and dates may vary.

If your issue is not listed here, find out how to report a repair.

Page last updated: 19 February 2018 09:23

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Moreton House 1-10 lift 5091 out of service 19/02/2018 20/02/2018 repairs required
Povey House 1-39 Loss of hot water service 18/02/2018 18/02/2018 Contractors to attend and investigate.

Returned to service 18/02/18 please allow approximately 2 hours from 5pm for service to be fully operational.
Westlake 1-130 Loss of hot water service 18/02/2018 18/02/2018 Contractors to attend and investigate.

Returned to service 18/02/18 please allow approximately 2 hours from 5pm for service to be fully operational.
Bromleigh Court 22-29 Loss of heating and hot water service 18/02/2018 19/02/2018 Contractors to attend and investigate.

Returned to service 18/02/18 please allow approximately 2 hours from 7am for service to be fully operational.
Princess Court 1-11

Crystal Court 1-34
Loss of primary and secondary water service 18/02/2018 18/02/2018 Contractors to attend and investigate.

Interruption to Primary and Secondary water service due to an underground leak in the SE19 area. Thames Water are currently working to resolve this issue.

Thames Water have advised residents who require bottled water, should obtain this from Grenville Court, where residents are also experiencing the same issue.

Thames Water have advised the repair should be fixed within the next 2-3 hours and water supply will be reinstated.

Returned to service 18/02/18.
Missenden 166-255 Loss of hot water service 18/02/2018 18/02/2018 Contractors to attend and investigate.

Returned to service 18/02/18 please allow approximately 2 hours from 7pm for service to be fully operational.
Beechdene 1-28 Loss of heating and hot water service 17/02/2018 18/02/2018 Contractors to attend and investigate.

Returned to service 18/02/18 please allow approximately 2 hours from 12am for service to be fully operational
Attleborough Court 1-57 Loss of heating and hot water service 17/02/2018 17/02/2018 Contractors to attend and investigate.

Returned to service 17/02/18 please allow approximately 2 hours from 3:30pm for service to be fully operational
Newington Butts 107-117 Loss of heating and hot water service 17/02/2018 17/02/2018 Contractors to attend and investigate.

Returned to service 17/02/18 please allow approximately 2 hours from 3:30pm for service to be fully operational
Wentworth Crescent 17-36 Loss of heating and hot water service 17/02/2018 TBC Contractors to attend and investigate.
Culmore Road 4-32 Loss of heating and hot water service 17/02/2018 17/02/2018 Contractors to attend and investigate.

Returned to service 17/02/18 please allow approximately 2 hours from 5:00pm for service to be fully operational
Bromleigh Court 1-42 Loss of heating and hot water service 17/02/2018 17/02/2018 Contractors to attend and investigate.

Returned to service 17/02/18 please allow approximately 2 hours from 5:00pm for service to be fully operational
Povey House 1-39 Loss of heating and hot water service 17/02/2018 17/02/2018 Contractors to attend and investigate.

Returned to service 17/02/18 please allow approximately 2 hours from 6pm for service to be fully operational
Mawbey Place 2-10 Loss of hot water service 17/02/2018 17/02/2018 Contractors to attend and investigate.

Returned to service 17/02/18 please allow approximately 2 hours from 6:15pm for service to be fully operational
Taplow 1-215 Loss of heating service 17/02/2018 17/02/2018 Contractors to attend and investigate.

Returned to service 17/02/18 please allow approximately 2 hours from 7pm for service to be fully operational.
Northchurch 1-20 Loss of heating and hot water service 17/02/2018 17/02/2018 Contractors to attend and investigate.

Returned to service 17/02/18 please allow approximately 2 hours from 7pm for service to be fully operational.
Leontine Close 1-99 Loss of heating and hot water service 17/02/2018 18/02/2018 Contractors to attend and investigate.
Returned to service 18/02/18 please allow approximately 2 hours from 12am for service to be fully operational
Peckham Park Road 125 Flats 1-16 Loss of heating and hot water 17/02/2018 18/02/2018 Contractors to attend and investigate.

Returned to service 18/02/18 please allow approximately 2 hours from 12am for service to be fully operational
Crossmount House 1-82 Loss of gas supply 16/02/2018 TBC Some properties will be affected with no gas supply.
SGN will be carrying out the renewal of gas risers to the block and will re instate the gas supply as soon as possible.
Wendover 241-471 Loss of hot water service 16/02/2018 16/02/2018 Contractor to attend and investigate

Returned to service 16/02/18 please allow approximately 2 hours from 11pm for service to be fully operational
Thaxted Court, Abbeyfield Road 1-24(C). Loss of heating service. 16/02/2018 16/02/2018 Contractor to attend and investigate.

Returned to service 16/02/18 please allow approximately 2 hours from 5pm for service to be fully operational
Northchurch 57-76 Loss of heating service 16/02/2018 16/02/2018 Contractor to attend and investigate

Returned to service 16/02/18 please allow approximately 2 hours from 11pm for service to be fully operational
Povey House 1-39 Loss of heating service 16/02/2018 16/02/2018 Contractors to attend and investigate

Returned to service 16/02/18 please allow approximately 2 hours from 5pm for service to be fully operational
Consort Estate Loss of heating service 16/02/2018 16/02/2018 Contractors to attend and carry out repairs to pump belt at the Consort Boiler House.

Returned to service 16/02/18 please allow approximately 2 hours from 6pm for service to be fully operational
Market Place, Rouel Road, 8-13(C), 12a, 13a & 14-24(C). Loss of heating and hot water service 16/02/2018 16/02/2018 Contractor to attend and investigate.

Returned to service 16/02/18 please allow approximately 2 hours from 11pm for service to be fully operational
Missenden 44-75 Loss of hot water service 16/02/2018 16/02/2018 Contractors to attend and investigate

Returned to service 16/02/18 please allow approximately 2 hours from 8pm for service to be fully operational
Westlake 1-130 Loss of hot water service 16/02/2018 16/02/2018 Contractors to attend and investigate

Returned to service 16/02/18 please allow approximately 2 hours from 11pm for service to be fully operational
Taplow 1-215 Loss of heating service 16/02/2018 16/02/2018 Contractors to attend and investigate

Returned to service 16/02/18 please allow approximately 2 hours from 11pm for service to be fully operational
Bath Close 2-60 Loss of hot water service 16/02/2018 TBC Contractors to attend and investigate
Mawbey Place 2-10 Loss of heating and hot water service 16/02/2018 16/02/2018 Contractors to attend and investigate

Returned to service 16/02/18 please allow approximately 2 hours from 11pm for service to be fully operational
Barset Estate Planned shutdown of heating and hot water service 15/02/2018 01/03/2018 There will be an interruption to heating and hot water services from 8am on 01/03/2018 for approximately 9 hours for essential maintenance works.
Martock Court 1-40 Planned shutdown of mains water supply 15/02/2018 01/03/2018 There will be an interruption to the mains water supply affecting drinking water from 9am on 01/03/2018 for approximately 4 hours for essential maintenance works.
Don Phelan Close 26-49 Loss of heating and hot water service 15/02/2018 15/02/2018 Contractors to attend and investigate

Returned to service 15/02/18 please allow approximately 2 hours from 2pm for service to be fully operational
Hughes House 1-32 Loss of heating and hot water service 15/02/2018 15/02/2018 Contractors to attend and investigate

Returned to service 15/02/18 please allow approximately 2 hours from 2pm for service to be fully operational
Ellery House 1-24 Planned Electrical Shutdown 15/02/2018 01/03/2018 There will be an interruption to your electrical supply affecting internal and communal electrics from 8am on 01/03/18 for approximately 9 hours for essential maintenance works
Newington Butts 107-117 Loss of heating service 15/02/2018 15/02/2018 Contractors to attend and investigate

Returned to service 15/02/18 please allow approximately 2 hours from 4pm for service to be fully operational
Aylesbury Estate Urgent shutdown of heating and hot water service 15/02/2018 27/02/2018 There will be an interruption to heating and hot water services from 00.01am on 27/02/2018 for approximately 24 hours for urgent maintenance works.
Vivian Square 14-29 Urgent shutdown of mains water service 15/02/2018 26/02/2018 There will be an interruption to your mains water supply affecting drinking water on the 26/02/18 from 9am for approximately 4 hours for urgent maintenance works.
Attleborough Court 1-57 Loss of heating and hot water service 15/02/2018 15/02/2018 Contractors to attend and investigate.

Return to service 15/02/18 please allow approximately 4 hours from 6pm for service to be fully operational.
Taplow 1-215(C); Thurlow Street. 1-12 Loss of heating service. 15/02/2018 16/02/2018 Contractor to attend and investigate.

Returned to service 16/02/18, please approximately allow 2 hours from 06:00am for service to be fully operational.
Culmore Road 4-32
Loss of heating service. 15/02/2018 16/02/2018 Contractor to attend and investigate

Returned to service 16/02/18 please allow approximately 2 hours from 10am for service to be fully operational
Littlebourne House 1-9 Lift 3142 out of service 15/02/2018 16/02/2018 Contractors to attend and investigate

Returned to service 16/02/2018
Lucey Way 1-35 Planned shutdown of hot water service 14/02/2018 28/02/2018 There will be an interruption to your water services from 9am on 28/02/2018 for approximately 4 hours for essential maintenance works.
Taplow 1-215 Urgent shutdown of mains water service 14/02/2018 19/02/2018 There will be an interruption to your mains water supply affecting drinking water up to the 9th floor, on the 19/02/18 from 10am for approximately 2 hours for urgent maintenance works being carried out by Thames Water.
Spingfield House 1-24
Vestry Road 76-112, 116-142
Fearnley House 1-132
McNiel Road 62-92
Pembury House 1-16
Planned shutdown of heating and hot water service 14/02/2018 28/02/2018 There will be an interruption to heating and hot water services from 9am on 28/02/2018 for approximately 8 hours for essential maintenance works.
Tisdall House 1-12 Planned electrical shutdown 14/02/2018 28/02/2018 There will be an interruption to your electrical supply affecting internal and communal electrics from 8am on 28/02/18 for approximately 8 hours for essential maintenance works
Horseman House 25-68 lift 4055 out of service 14/02/2018 15/02/2018 Repairs required

Returned to service 15/02/2018
Aylesbury Estate Loss of heating and hot water service 14/02/2018 16/02/2018 Contractors to attend and investigate.

Returned to service 16/02/18, please allow approximately 2 hours from 06:00am for service to be fully operational.
St Vincent House 1-72 Lift 1085 out of service 14/02/2018 16/02/2018 Specialist repairs required

Returned to service 16/02/2018
Eugene Cotter House 1-63 Loss of heating service 14/02/2018 16/02/2018 Contractors to attend and investigate

Returned to service 16/02/18 please allow approximately 2 hours from 5pm for service to be fully operational
Setchell Estate Urgent shutdown of heating and hot water service 13/02/2018 16/02/2018 There will be an interruption to heating and hot water services from 6am on 16/02/2018 for approximately 10 hours for urgent maintenance works.
Perth Court 34-45 Planned shutdown of secondary water service 13/02/2018 27/02/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 27/02/18 for approximately 4 hours for essential maintenance works.
Meeting House Lane 75-101 Planned shutdown of heating and hot water service 13/02/2018 27/02/2018 There will be an interruption to heating and hot water services from 9am on 27/02/2018 for approximately 4 hours for essential maintenance works.
Domett Close 13-24 Planned shutdown of secondary water service 12/02/2018 26/02/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 26/02/18 for approximately 4 hours for essential maintenance works.
Dunton Court 1-20 Urgent shutdown of heating and hot water service 12/02/2018 15/02/2018 There will be an interruption to heating and hot water services from 9am on 15/02/18 for approximately 4 hours for urgent maintenance works.
Unity Court, Coopers Road 1-16 Loss of heating and hot water service. 12/02/2018 15/02/2018 Contractor to attend and investigate.

Returned to service 15/02/18 please allow approximately 2 hours from 10am for service to be fully operational
Redbridge Gardens 1-123 Planned shutdown of lift 6171 09/02/2018 23/02/2018 There will be an interruption to lift services from 8am on 23/02/18 for approximately 9 hours for essential repair work
Redbridge Gardens 1-123 Planned shutdown of lift 6172 08/02/2018 22/02/2018 There will be an interruption to lift services from 8am on 22/02/18 for approximately 9 hours for essential repair work
Fair Street 1-18 Planned shutdown of mains water supply 08/02/2018 20/02/2018 There will be an interruption to the mains water supply affecting drinking water from 9am on 20/02/2018 for approximately 2 hours for essential maintenance works.
Herrick House 1-18 Planned electrical shutdown 08/02/2018 22/02/2018 There will be an interruption to your electrical supply affecting internal and communal electrics from 8am on 22/02/18 for approximately 10 hours for essential maintenance works
North Peckham Estate Planned shutdown of heating and hot water service 08/02/2018 22/02/2018 There will be an interruption to heating and hot water services from 9am on 22/02/2018 for approximately 4 hours for essential maintenance works.

Update 09/02/18: Please be advised that this shutdown has been extended and will now run from 9am on 22/02/2018 for approximately 12 hours and not 4 hours as previously stated. Sorry for any inconvenience caused.
D'Eynsford Estate Planned shutdown of heating and hot water service 07/02/2018 20/02/2018 There will be an interruption to heating and hot water services from 9am on 20/02/2018 for approximately 8 hours for essential maintenance works.
Radcliffe House 1-16 Planned shutdown of secondary water service 07/02/2018 21/02/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 21/02/18 for approximately 4 hours for essential maintenance works.
Lulworth House 1-54 Planned shutdown of mains water supply and hot water service 06/02/2018 20/02/2018 There will be an interruption to the mains water supply affecting drinking water and hot water services from 9am on 20/02/2018 for approximately 4 hours for essential maintenance works.
Perth Court 58-69 Planned shutdown of secondary water service 06/02/2018 20/02/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 20/02/18 for approximately 4 hours for essential maintenance works
Keetons Estate Planned shutdown of heating and hot service 06/02/2018 20/02/2018 There will be an interruption to heating and hot water services from 9am on 20/02/2018 for approximately 4 hours for essential maintenance works.
Falcon Point 95-102, 103-110 Planned electrical shutdown 06/02/2018 19/02/2018 There will be an interruption to your electrical supply affecting internal and communal electrics from 8am on 19/02/18 for approximately 4 hours for essential maintenance works.
Wood House 1-24 Planned shutdown of electrical services 06/02/2018 28/02/2018 There will be an interruption to electrical services affecting communal lighting, lifts and power inside your property on 28/02/2018 from 8am for approximately 9 hours for essential works.
Boston House 1-32 Planned shutdown of lift 6111 05/02/2018 19/02/2018 There will be an interruption to lift services from 8am on 19/02/18 for approximately 9 hours for essential repair work
Astley House 1-90 Planned shutdown of mains water service 05/02/2018 19/02/2018 There will be an interruption to your mains water supply affecting the drinking water from 9am on the 19/02/18 for approximately 4 hours for essential maintenance works.
Racine 1-15 Planned shutdown of heating and hot water service 05/02/2018 19/02/2018 There will be an interruption to heating and hot water services from 9am on 19/02/2018 for approximately 4 hours for essential maintenance works.
Bramwell House 1-27 Planned shutdown of secondary water service 05/02/2018 19/02/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 19/02/18 for approximately 2 hours for essential maintenance works.
Staveley Close 85-102
Bath Close 104-162
Laburnum Close 25-51
Planned shutdown of heating and hot water service 01/02/2018 15/02/2018 There will be an interruption to heating and hot water services from 9am on 15/02/2018 for approximately 4 hours for essential maintenance works.
Cornish House 1-68 Planned shutdown of secondary water service 01/02/2018 15/02/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 15/02/18 for approximately 4 hours for essential maintenance works
Cooper Close 19-49 Planned shutdown of lift 1204 22/12/2017 16/03/2018 There will be an interruption to the lift services from 8am on 08/01/18 until 16/03/18 for essential refurbishment work
Skenfrith House 1-56
Bromyard House 1-56
Sarnsfield House 1-56
Peterchurch House 1-56
Loss of gas supply 10/08/2017 TBC Gas supply to be permanently disconnected from the 10/08/17. Residents will not have access to hot water/heating or cooking facilities for those with gas cooker top and or ovens.
Resident service officers are on site working to enable access to alternative supplies.
All gas has been removed from all four blocks. Heating and hot water is now being provided via a new communal oil boiler
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Page last updated: 19 February 2018 09:23