Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may vary.

If your issue is not listed here, find out how to report a repair.

The decision has been made to change the communal heating system over to winter mode borough wide in phases on 06/10/2019 & 07/10/2019. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.

Page last updated: 06 December 2019 18:40

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Edwin House 1-66 Planned refurbishment of lift 3170 09/12/2019 21/12/2019 There will be an interruption to lift services from 8am on 09/12/19 until 21/12/19 for essential refurbishment work
Leontine Close 1-99 Loss of heating and hot water service 06/12/2019 TBC Contractors to attend and investigate
Wickway Court 1-118 Loss of hot water service 06/12/2019 06/12/2019 Contractors to attend and investigate

Returned to service 06/12/2019 please allow approximately 2 hours from 2pm for service to be fully operational
Magdalene Close 37-48(C). Loss of heating and hot water service 06/12/2019 06/12/2019 Contractors to attend and investigate

Returned to service 06/12/2019 please allow approximately 2 hours from 2pm for service to be fully operational
Suffield House 1-29 Planned shutdown of secondary water service 06/12/2019 20/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 20/12/2019 for approximately 4 hours for essential maintenance works.
Taplow 1-215
Northchurch 1-56
Planned shutdown of hot water service 06/12/2019 20/12/2019 There will be an interruption to your hot water services from 9am on 20/12/2019 for approximately 2 hours for essential maintenance works.
Brookwood House 1-24 Lift 1125 out of service 06/12/2019 12/12/2019 Part required
Drappers Way 1-35 Planned shutdown of secondary water service 06/12/2019 19/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 19/12/2019 for approximately 4 hours for essential maintenance works.
Cossall Estate Urgent shutdown of heating and hot water service 06/12/2019 09/12/2019 There will be an interruption to the heating and hot water service to your block from 9am on 09/12/2019 for approximately 9 hours for urgent maintenance works.
Thames Court 34-53 Loss of heating service 06/12/2019 06/12/2019 Contractors to attend and investigate.

Return to service 06/12/19 please allow approximately 4 hours from 5pm for service to be fully operational.
Don Phelan Close 1-25 Loss of hot water service 06/12/2019 06/12/2019 Contractors to attend and investigate.

Returned to service.
Lupin Point 1-83 Loss of secondary water service 06/12/2019 TBC Contractor to attend and investigate.
Gayhurst, Hopwood Road 1-61 Loss of hot water service 05/12/2019 06/12/2019 Contractors to attend and investigate.Returned to service 06/12/2019 please allow approximately 2 hours from 03.00am for service to be fully operational
Morton House 1-39 Planned shutdown of heating and hot water service 05/12/2019 19/12/2019 There will be an interruption to your heating and hot water services from 8am on 19/12/2019 for approximately 9 hours for essential maintenance works.
Thames Court 34-53 Loss of hot water service 05/12/2019 05/12/2019 Contractors to attend and investigate

Returned to service 05/12/2019 please allow approximately 2 hours from 2pm for service to be fully operational.
Millender Walk 1-78 Loss of hot water service 05/12/2019 06/12/2019 Contractors to attend and investigate.

Returned to service.
Wolverton 60-84, 85-104, 105-125
Wendover 1-18, 73-94, 157-178
Planned shutdown of secondary water service 05/12/2019 18/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 18/12/2019 for approximately 4 hours for essential maintenance works.
Wickway Court 1-118 Loss of hot water service 05/12/2019 05/12/2019 Contractors to attend and investigate

Returned to service 05/12/2019 please allow approximately 2 hours from 4pm for service to be fully operational.
Walters House, Otto Street 1-68(C) . Loss of heating and hot water 05/12/2019 TBC Contractors to attend and investigate.
Galatea Square 30-68(C) . Loss of heating and hot water service. 05/12/2019 05/12/2019 Contractor to attend and investigate.
Returned to service 05/12/2019 please allow approximately 2 hours from 11pm for service to be fully operational.
Selbourne House 17-24 Lift 1179 out of service 04/12/2019 TBC Contractors to attend and investigate
Frome House 1-64 Planned shutdown of secondary water service 04/12/2019 18/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 18/12/2019 for approximately 4 hours for essential maintenance works.
Proctor House 1-22 Planned shutdown of mains water service 04/12/2019 18/12/2019 There will be an interruption to your mains water service affecting the drinking water supply from 9am on 18/12/19 for approximately 4 hours for essential maintenance works
Atkinson House 1-29
Ellery House 1-24
Eugene Cotter House 1-63
Povey House 1-39
Tisdall House 1-12

Loss of heating and hot water service 04/12/2019 04/12/2019 Contractors to attend and investigate

Returned to service 04/12/2019 please allow approximately 2 hours from 12pm for service to be fully operational.
Newington Estate Loss of heating and hot water service 04/12/2019 TBC Contractors to attend and investigate
North Peckham Estate Loss of heating and hot water service 04/12/2019 04/12/2019 Contractors to attend and investigate

Returned to service 04/12/2019 please allow approximately 2 hours from 1pm for service to be fully operational.

Cossall Estate Loss of heating and hot water service 04/12/2019 04/12/2019 Contractors to attend and investigate

Returned to service 04/12/2019 please allow approximately 4 hours from 5pm for service to be fully operational.

Cronin Street 63-88, 39-62
East Surrey Grove 18-38
Rowan Court 26-45
Pear Court 1-17
Loss of Heating and hot water service 04/12/2019 04/12/2019 Contractors to attend and investigate

Returned to service 04/12/2019
Galatea Square 30-68(C) Loss of heating and hot water service 04/12/2019 05/12/2019 Contractor to attend and investigate.

Returned to service 05/12/2019 please allow approximately 2 hours from 2pm for service to be fully operational.
Turner Court 1-8 Planned shutdown of secondary water service 03/12/2019 17/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 17/12/2019 for approximately 4 hours for essential maintenance works.
72 Grove Lane, 1-8 Planned shutdown of mains water service 03/12/2019 16/12/2019 There will be an interruption to your mains water service affecting the drinking water supply from 9am on 16/12/19 for approximately 4 hours for essential maintenance works
Shirley House 1-15 Planned shutdown of secondary water service 03/12/2019 13/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 13/12/2019 for approximately 4 hours for essential maintenance works.
Hughes House 1-32 Loss of heating and hot water service 03/12/2019 04/12/2019 Contractors to attend and investigate
Returned to service 03/12/2019 please allow approximately 2 hours from 23.50 for service to be fully operational
Edwin House 1-66 Planned refurbishment of lift 3169 02/12/2019 13/12/2019 here will be an interruption to lift services from 8am on 02/12/19 until 13/12/19 for essential refurbishment work
Courthope House 1-24 Planned shutdown of mains water service 02/12/2019 16/12/2019 There will be an interruption to your mains water service affecting the drinking water supply from 9am on 16/12/19 for approximately 4 hours for essential maintenance works
Aylesbury Estate




Emergency shutdown of heating and hot water services 02/12/2019 06/12/2019 Aylesbury Estate:
Heating and hot water services to the whole estate will be isolated from 00.01am on 03/12/2019 for approximately 9 hours to allow the system to cool and enable emergency repairs to take place.
The following blocks will be isolated from 00:01am on 03/12/2019 for approximately 18 hours whilst the emergency repairs are undertaken -
Missenden 1-299
Gayhurst 1-162
Hambledon 1-20

Update 03/12/2019 @ 16:20: Low heating and hot water temperatures are currently affecting the whole estate as emergency repair works are still underway.

Update 04/12/2019 @ 10:20: Currently only one boiler is operational. Contractors are on site working hard to get services fully back up and running.

Returned to service 06/12/2019
Gayhurst 1-162
Hambledon 1-20
Planned shutdown of hot water service 29/11/2019 11/12/2019 There will be an interruption to your hot water services from 9am on 11/12/2019 for approximately 4 hours for essential maintenance works.
Countisbury House 1-42 Emergency shutdown of secondary water service 29/11/2019 05/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 13/12/2019 for approximately 4 hours for essential maintenance works.

Update 04/12/2019 @ 3pm: Due to the works required now becoming urgent this shutdown has been brought forward to accommodate emergency repairs. The Secondary water supply will now be isolated from 9am on 05/12/2019 for approximately 4 hours. Apologies for any inconvenience caused.
Overy House 1-15 Planned shutdown of mains water service 28/11/2019 10/12/2019 There will be an interruption to your mains water service affecting the drinking water supply from 9am on 10/12/19 for approximately 4 hours for essential maintenance works
Bath Close 1-59, 2-60 Planned shutdown of heating and hot water service 28/11/2019 12/12/2019 There will be an interruption to your heating and hot water services from 8am on 12/12/2019 for approximately 12 hours for essential maintenance works.
Bateman House 1-68 Planned shutdown of secondary water service 27/11/2019 11/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 11/12/2019 for approximately 4 hours for essential maintenance works.
Petworth House 1-38 Planned shutdown of secondary water service 27/11/2019 11/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 11/12/2019 for approximately 4 hours for essential maintenance works.
Weller House 1-32 Planned shutdown of secondary water service 27/11/2019 11/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 11/12/2019 for approximately 4 hours for essential maintenance works.
Bradlord House 1-24 Planned shutdown of lift 2118 27/11/2019 11/12/2019 There will be an interruption to lift services from 8am on 11/12/19 for approximately 9 hours for essential repair work
Cossall Walk 1-108 Planned shutdown of heating and hot water service 27/11/2019 11/12/2019 There will be an interruption to your heating and hot water services from 8am on 11/12/2019 for approximately 9 hours for essential maintenance works.
Beresford House 1-32 Planned shutdown of lift 2115 26/11/2019 10/12/2019 There will be an interruption to lift services from 8am on 10/12/19 for approximately 9 hours for essential repair work
Overy House 1-15 Planned shutdown of secondary water service 26/11/2019 10/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 10/12/2019 for approximately 4 hours for essential maintenance works.
Gayhurst 1-162 Planned shutdown of secondary water service 25/11/2019 09/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 09/12/2019 for approximately 4 hours for essential maintenance works.
Barker House 1-24 Planned shutdown of lift 2113 25/11/2019 09/12/2019 There will be an interruption to lift services from 8am on 09/12/19 for approximately 9 hours for essential repair work
Mayward House 1-23 Planned shutdown of mains water service 25/11/2019 09/12/2019 There will be an interruption to your mains water service affecting the drinking water supply from 9am on 09/12/19 for approximately 4 hours for essential maintenance works
Northchurch 1-56
Taplow 1-215
Planned shutdown of hot water service 25/11/2019 09/12/2019 There will be an interruption to your hot water service from 9am on 09/12/2019 for approximately 4 hours for essential maintenance works.
Crane House 1-70 Planned shutdown of lift 3017 25/11/2019 07/12/2019 There will be an interruption to lift services from 8am on 25/11/19 until 07/12/19 for essential refurbishment work
Voltaire 1-30 Planned shutdown of secondary water service 22/11/2019 06/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 8am on 06/12/2019 for approximately 5 hours for essential maintenance works.
Woodville House 1-28 Planned shutdown of secondary water service 22/11/2019 06/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 06/12/2019 for approximately 4 hours for essential maintenance works.
Witham House 1-34 Planned shutdown of secondary water service 22/11/2019 05/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 05/12/2019 for approximately 4 hours for essential maintenance works.
Lowell House 1-20 Planned shutdown of secondary water service 21/11/2019 04/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 8am on 04/12/2019 for approximately 5 hours for essential maintenance works.
Neckinger Estate 305-315 Planned shutdown of secondary water service 20/11/2019 04/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 04/12/2019 for approximately 4 hours for essential maintenance works.
Albion Estate 15-69 Planned shutdown of secondary water service 20/11/2019 04/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 11am on 04/12/2019 for approximately 4 hours for essential maintenance works
Trevithick House 1-52 Planned shutdown of secondary water service 20/11/2019 04/12/2019 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 04/12/2019 for approximately 4 hours for essential maintenance works

Update 22/11/2019: Please be advised that this shutdown has been cancelled as works are no longer required. Apologies for any inconvenience this may have caused.
Northchurch 1-76
Taplow 1-215
Planned shutdown of hot water service 13/11/2019 20/12/2019 There will be an interruption to your hot water service from 10am on 27/11/2019 for approximately 4 hours for essential maintenance works.

Update 28/11/2019: Hot water shutdown did not go ahead as planned yesterday, this has now been rescheduled to take place from 9am on 20/12/2019 for approximately 2 hours. Apologies for any inconvenience caused.
Pallant House 1-57 Planned refurbishment of lift 1173 04/11/2019 03/02/2020 There will be an interruption to lift services from 8am on 18/11/2019 until 03/02/2020 for essential refurbishment works
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 13/12/2019 Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Update 24/04/2018: Works to the lift shaft are due to start on 07/05/2019. The duration of these works will be approximately 10 weeks

Update 16/07/2019: Due to operational issues, the completion date has been delayed. An update will be provided when we are advised

Update 11/09/2019: Hoardings and scaffolding are now in place. Repairs are due to commence on 13/09/2019

Update 20/11/2019: We anticipate the repair to the lift shaft will be completed on the 06/12/19. Further to this, it is anticipated the lift will be returned to service on the 13/12/2019
Calypso Crescent Lift 6043 out of service 19/07/2017 13/12/2019 Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Update 24/04/2018: Works to the lift shaft are due to start on 07/05/2019. The duration of these works will be approximately 10 weeks

Update 16/07/2019: Due to operational issues, the completion date has been delayed. An update will be provided when we are advised

Update 11/09/2019: Hoardings and scaffolding are now in place. Repairs are due to commence on 13/09/2019

Update 20/11/2019: We anticipate the repair to the lift shaft will be completed on the 06/12/19. Further to this, it is anticipated the lift will be returned to service on the 13/12/2019

Page last updated: 06 December 2019 18:40