Communal breakdowns

Please note that this page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.

The decision has been made to change the communal heating system over to winter mode borough wide in phases on 29 September 2022 and 30 September 2022. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.

If your issue is not listed here, find out how to report a repair.

Page last updated: 31 May 2023 16:32

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Sheldrake House 1-14 Planned shutdown of hot and secondary water services 31/05/2023 14/06/2023 There will be an interruption to the hot and secondary water services to your block affecting hot water, toilets, baths/showers and wash hand basins from 9am on 14/06/23 for approximately 4 hours for planned maintenance work.
Carmichael House 1-20,Seeley Drive Planned electrical shutdown 31/05/2023 14/06/2023 There will be an interruption to your internal and communal electrical supplies affecting communal lighting, door entry systems, lift 2150, heating and hot water and in dwelling electrical services from 8:30am on 14/06/2023 for approximately 9 hours for essential maintenance work.
Slade Walk 1-58 Loss of heating service 31/05/2023 31/05/2023 Contractors to attend and investigate

Returned to service 31/05/2023 please allow approximately 2 hours from 12pm for service to be fully operational
Heversham House, Ilderton Road 1-98 Loss of heating and hot water services 31/05/2023 31/05/2023 Contractors to attend and investigate

Returned to service 31/05/2023 please allow approximately 4 hours from 2pm for service to be fully operational
Albert Westcott House, Alberta Street 1-48 Loss of hot water service 31/05/2023 31/05/2023 Contractors to attend and investigate

Returned to service 31/05/2023 please allow approximately 2 hours from 2pm for service to be fully operational
Charles MacKenzie House 1-33 Urgent shutdown of mains water service 31/05/2023 05/06/2023 There will be an interruption to the mains water services affecting the mains drinking water supply to your block from 9am on 05/06/23 for approximately 5 hours for urgent maintenance work
Quedgeley Court 1-36 Loss of hot water service 31/05/2023 31/05/2023 Contractors to attend and investigate.

Returned to service 31/05/23 - please allow approximately 2 hours from 4pm for service to be fully operational.
Westonbirt Court 1-30 Loss of heating and hot water service 31/05/2023 TBC Contractors to attend and investigate.

Update 31/05/23 @ 4pm repairs to your hot water and heating service are still on going and we are working hard on restoring your service as soon as possible.
Havil Street 127 & 69-79 Loss of hot water service 31/05/2023 TBC Contractors to attend and investigate.

Update 31/05/23 @ 4pm repairs to your hot water service are still on going and we are working hard on restoring your service as soon as possible.
Tortington House 9-16 Planned shutdown of secondary water service 30/05/2023 13/06/2023 There will be an interruption to the secondary water services to your block affecting toilets, baths/showers and wash hand basins from 9am on 13/06/23 for approximately 4 hours for planned maintenance work.
Julian House 25-32 Lift 2137 is out of service 30/05/2023 TBC Engineer to attend and repair

Update on 30/05/2023 @15:45 PM - Part required
Slade Walk 1-58 Loss of heating service 30/05/2023 30/05/2023 Contractors to attend and investigate.

returned to service 30/05/23 - please allow approximately 2 hours from 4pm for service to be fully operational.
Fowler House 1-14 Loss of heating and hot water service 30/05/2023 31/05/2023 Returned to service.
Fearnley House 1-132 Loss of heating and hot water service 30/05/2023 31/05/2023 Returned to service.
Pembury House 1-16 Loss of heating and hot water service 30/05/2023 31/05/2023 Returned to service.
William Cuffay House 1-17 Loss of hot water and heating service 30/05/2023 31/05/2023 Contractor to attend and investigate.

Update 31/05/23 @ 8am repairs to your hot water and heating service are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 31/05/23 - please allow approximately 2 hours from 10am for service to be fully operational.
Tayo Situ House Loss of hot water to the block. 29/05/2023 30/05/2023 Contractors to attend and investigate.


Returned to service.
Redman House 53-110 Planned shutdown of secondary water service 26/05/2023 09/06/2023 There will be an interruption to the secondary water services to your block affecting toilets, baths/showers and wash hand basins from 9am on 09/06/23 for approximately 4 hours for planned maintenance work.
Red Post Hill 53-99 Planned shutdown of mains water service 26/05/2023 12/06/2023 There will be an interruption to the mains water services affecting the mains drinking water supply to your block from 9am on 12/06/23 for approximately 8 hours for essential maintenance work
Didbin Apartments 1-56 Lift 4140 is out of service 26/05/2023 TBC Technician has been booked for 31.05.23

Technician unable to attend today and will be on site tomorrow 01.06.23
Hartley House 1-35 Planned shutdown of secondary water service 25/05/2023 06/06/2023 There will be an interruption to the secondary water services to your block affecting toilets, baths/showers and wash hand basins from 8am on 06/06/23 for approximately 4 hours for planned maintenance work.
Oak Court 1-35
Blackthorne Court 1-31
Palm Court 1-33
Rowan Court 1--25
Planned shutdown of heating and hot water service 25/05/2023 08/06/2023 There will be an interruption to the heating and hot water service to your block from 9am on 08/06/23 for approximately 9 hours for essential maintenance work.
Attilburgh House 29-42 Planned shutdown of secondary water service 24/05/2023 06/06/2023 There will be an interruption to the secondary water services to your block affecting toilets, baths/showers and wash hand basins from 9am on 06/06/23 for approximately 4 hours for planned maintenance work.
Clifton Way 115-125 Planned shutdown of secondary water service 24/05/2023 07/06/2023 There will be an interruption to the secondary water services to your block affecting toilets, baths/showers and wash hand basins from 9am on 07/06/23 for approximately 4 hours for planned maintenance work.
Woolstaplers Way 1-189
Cadbury Way 1-149
Planned shutdown of hot water service 24/05/2023 07/06/2023 There will be an interruption to the hot water service to your block from 9am on 07/06/23 for approximately 6 hours for essential maintenance work.
Borrett Close 1-10, 11-17
Gates Court 1-24
Marsland Close 1-34
Pasley Close 1-40
Penton Place 100–122
Ray Gunter SHU 1-30
Runacres Court 1-24
Williamson Court 1-22
Manor Place 109-143
Pasley T&RA Hall
Planned shutdown of heating and hot water services 23/05/2023 05/06/2023 There will be an interruption to the heating and hot water service to your block from 9am on 05/06/23 for approximately 7 hours for essential maintenance work.
Draper House 1-141 Planned shutdown of secondary water services 19/05/2023 02/06/2023 There will be an interruption to the secondary water services to your block affecting toilets, baths/showers and wash hand basins from 9am on 02/06/23 for approximately 4 hours for planned maintenance work.
Dowell House 1-20 Planned electrical shutdown 18/05/2023 01/06/2023 There will be an interruption to your internal and communal electrical supplies affecting communal lighting, door entry systems, lift 2152, heating and hot water and in dwelling electrical services from 8am on 01/05/2023 for approximately 8 hours for essential maintenance work.
Ryegates 1-27 Planned refurbishment of lift 3007 17/05/2023 21/08/2023 There will be an interruption to lift services from 8am on 30/05/23 until 21/08/23 for refurbishment work
Arnold Estate 1-30 Planned shutdown of secondary water service 17/05/2023 31/05/2023 There will be an interruption to the secondary water services to your block affecting toilets, baths/showers and wash hand basins from 9am on 31/05/23 for approximately 4 hours for planned maintenance work.
Beresford House 1-12, 13-26 Planned electrical shutdown 16/05/2023 30/05/2023 There will be an interruption to your internal and communal electrical supplies affecting communal lighting, door entry systems, lifts 2114 and 2115, heating and hot water and in dwelling electrical services from 8am on 30/05/2023 for approximately 8 hours for essential maintenance work.
Camberwell Grove 125-151
Walters House 1-14
Craston House 1-8
Springfield House 1-24
Edgecombe House 1-28
Harden House 1-39
Planned shutdown of heating and hot water services 16/05/2023 30/05/2023 There will be an interruption to the heating and hot water service to your block from 9am on 30/05/23 for approximately 9 hours for essential maintenance work.
Devon Mansions 406-433 Planned shutdown of mains water service 15/05/2023 30/05/2023 There will be an interruption to the mains water services affecting the mains drinking water supply to your block from 9am on 30/05/23 for approximately 4 hours for planned maintenance work
Tadworth House 1-27 Planned shutdown of secondary water service 15/05/2023 30/05/2023 There will be an interruption to the secondary water services to your block affecting toilets, baths/showers and wash hand basins from 9am on 30/05/23 for approximately 4 hours for urgent maintenance work.
Jack Jones SHU 1-38 Planned refurbishment of lift 2058 05/05/2023 14/08/2023 There will be an interruption to lift services from 8am on 22/05/23 until 06/07/23 for refurbishment work

Update 19/05/22: The shutdown will no longer be going ahead on 22/05/23 & lift will now be shutdown on 26/06/23 at 8am until 14/08/2023. Apologies for any inconvenience
Jack Jones SHU 1-38 Planned refurbishment of lift 2059 03/04/2023 19/06/2023 There will be an interruption to lift services from 8am on 03/04/23 until 19/05/23 for refurbishment work

Update 19/05/23: Due to unforeseen circumstances the anticipated return to service date has changed to 19/06/23

Page last updated: 31 May 2023 16:32

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