Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.

The decision has been made to change the communal heating system over to summer mode borough wide in phases on 12 May 2022 and 13 May 2022. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.

If your issue is not listed here, find out how to report a repair.

Page last updated: 16 May 2022 10:22

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Newington Estate Low temperatures to heating and hot water services 16/05/2022 16/05/2022 Contractors to attend and investigate.

Returned to service 16/05/2022 please allow approximately 2 hours from 7am for service to be fully operational
Manaton Close 2-116 Loss of hot water service 16/05/2022 TBC Contractors to attend and investigate
Laburnum Close 1-24 Loss of hot water services 16/05/2022 TBC Contractors to attend and investigate
Laburnum Close 1-24 Loss of hot water service 15/05/2022 TBC Contractor to attend and investigate

Returned to service 15/05/2022 please allow approximately 2 hours from 12:28pm for service to be fully operational
Canterbury Place 33-55(O) Loss of hot water service 15/05/2022 TBC Contractor to attend and investigate
Crane House 1-70 Loss of heating and hot water service 15/05/2022 15/05/2022 Contractor to attend and investigate.

Returned to service 15/05/2022 please allow approximately 2 hours from 2pm for service to be fully operational
Sedgmoor Place 118-124(E) Loss of heating and hot water service 15/05/2022 15/05/2022 Contractor to attend and investigate.

Returned to service 15/05/2022 please allow approximately 2 hours from 2pm for service to be fully operational
Canterbury Place 33-55(O) Loss of hot water service 15/05/2022 15/05/2022 Contractor to attend and investigate.

Returned to service 15/05/2022 please allow approximately 2 hours from 2:30pm for service to be fully operational
Brawne House 1-68 Loss of heating and hot water 15/05/2022 15/05/2022 Contractor to attend and investigate.

Returned to service 15/05/2022 please allow approximately 2 hours from 2:30pm for service to be fully operational
Leontine Close 1-99 Loss of hot water service 15/05/2022 15/05/2022 Contractor to attend and investigate

Returned to service 15/05/2022 please allow approximately 4 hours from 2:45pm for service to be fully operational
Layard Square 1-156; Drummond Road 151 Loss of heating and hot waster service 15/05/2022 TBC Contractor to attend and investigate
Hillbeck Close 1-32 Loss of hot water service 15/05/2022 15/05/2022 Contractor to attend and investigate.

Returned to service 15/05/2022 please allow approximately 2 hours from 6:16pm for service to be fully operational
Marden Square 1-185(C) Loss of hot water service to block. 15/05/2022 15/05/2022 Contractors to attend and investigate.

Returned to service 15/05/2022 please allow approximately 4 hours from 9pm for service to be fully operational
Lockwood Square 1-188 Loss of hot water service 15/05/2022 15/05/2022 Contractor to attend and investigate.

Returned to service 15/05/2022 please allow approximately 4 hours from 9pm for service to be fully operational
New Place Square, 1-144(C) & 1a, 29a-29c(C); Jamaica Road 182-210(E), 182a-210a(E), 182b & 182c & Sl Loss of hot water service 15/05/2022 15/05/2022 Contractor to attend and investigate.

Returned to service 15/05/2022 please allow approximately 4 hours from 9pm for service to be fully operational
Wesley Close 2-30 Loss of hot water service 15/05/2022 15/05/2022 Contractors to attend and investigate.

Returned to service 15/05/2022 please allow approximately 2 hours from 11:30pm for service to be fully operational
Canterbury Place 1-31 (o)
Canterbury Place 33-75 (o)
Canterbury Place 10-24 (e)
Canterbury Place 26-60 (e)
Wesley Close 1-23
Wesley Close 24-30 (e)
Newington T&RA Hall
Loss of heating and hot water 14/05/2022 TBC Contractors to attend and investigate.
Curtis Way 28-36 Planned shutdown of secondary water service 13/05/2022 26/05/2022 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 26/05/22 for approximately 4 hours for essential maintenance works.
Layard Square 1-156 Planned shutdown of lifts 5047 & 5048 12/05/2022 26/05/2022 There will be an interruption to lift services from 8am on 26/05/22 for approximately 8 hours for essential repair work.
Works will be carried out to the two lifts consecutively with each lift being shutdown for an approximate duration of 4 hours. One lift will remain in use during the shutdown.
Taplow 1-215
Northchurch 1-56
Planned shutdown of hot water service 12/05/2022 26/05/2022 There will be an interruption to your hot water services from 9am on 26/05/22 for approximately 3 hours for essential maintenance work.
Redbridge Gardens 1-123 Planned shutdown of lift 6172 12/05/2022 26/05/2022 There will be an interruption to lift services from 8am on 26/05/22 for approximately 9 hours for essential repair work
Lucy Ashe House, Winchester Close 1-20(C). Loss of heating and hot water service. 12/05/2022 13/05/2022 Contractors to attend and investigate. Returned to service 13/05/2022 please allow approximately 2 hours from 05:00am for service to be fully operational.
Lucey Way 1 - 127 Planned shutdown of hot water service 11/05/2022 25/05/2022 There will be an interruption to your hot water services from 9am on 25/05/22 for approximately 4 hours for essential maintenance work.
SE5 Area Loss of Electrical supply 11/05/2022 11/05/2022 Loss of electrical supply due to power cut. UK Power Network to attend and investigate.

Returned to service 1/05/22 @ 10:30am
New Place Square 1 - 144 Planned shutdown of secondary water service 11/05/2022 25/05/2022 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 25/05/22 for approximately 4 hours for essential maintenance works.
Mistral 1-72 Planned shutdown lift 6030 11/05/2022 26/05/2022 There will be an interruption to lift services from 8am on 25/05/22 for approximately 33 hours for essential repair work
Morton House 1-39 Loss of hot water service 10/05/2022 TBC Contractor to attend and investigate
10 Keyworth Street Hostel Lift 2000 out of service 10/05/2022 TBC Technician to attend and investigate
Sunray Avenue 14 - 60 Planned shutdown of mains water supply 10/05/2022 24/05/2022 There will be an interruption to the mains water service affecting the drinking water supply to your block from 9am on 24/05/22 for approximately 7 hours for essential maintenance works.
Conant House 1-56 Planned shutdown of heating service 09/05/2022 23/05/2022 There will be an interruption to the heating service to your block from 9am on 23/05/22 for approximately 8 hours for essential maintenance work.
Rowland Hill House 52-156 Planned shutdown of lift 1059 09/05/2022 26/05/2022 There will be an interruption to lift services from 8am on 23/05/22 for approximately 72 hours for essential repair work
Masterman House, Lomond Grove 1-67 Loss of hot water service 08/05/2022 TBC Contractors to attend site and investigate.
Oldfield Grove 1-20 Planned shutdown of lift 5152 06/05/2022 20/05/2022 There will be an interruption to lift services from 8am on 20/05/22 for approximately 9 hours for essential repair work
Stanbury Road 56 - 66 Planned shutdown of secondary water services 06/05/2022 20/05/2022 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 20/05/22 for approximately 4 hours for planned maintenance works.
109 Cossall Walk 1-32 Planned shutdown of heating and hot water services 06/05/2022 17/05/2022 There will be an interruption to the heating and hot water service to your block from 8am on 17/05/22 for approximately 10 hours for essential maintenance work.
Sedgmoor Place 118-124 Loss of heating and hot water service 06/05/2022 TBC Contractors to attend and investigate
Redbridge Gardens 1-123 Planned shutdown of lift 6171 05/05/2022 19/05/2022 There will be an interruption to lift services from 8am on 19/05/22 for approximately 9 hours for essential repair work
Swinburne Court 70-78 Planned shutdown of secondary water service 05/05/2022 17/05/2022 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 17/05/22 for approximately 4 hours for planned maintenance works.
Pembury House 1-16 Loss of hot water service 05/05/2022 TBC Contractors to attend and investigate
Columbia Point 1-80 Planned shutdown of lift 5104 05/05/2022 19/05/2022 There will be an interruption to lift services from 8am on 19/05/22 for approximately 4 hours for essential repair work
Tissington Court 73-134 Planned shutdown of lift 5093 05/05/2022 19/05/2022 There will be an interruption to lift services from 8am on 19/05/22 for approximately 5 hours for essential repair work
Cronin Street 1-38 Loss of heating and hot water service 04/05/2022 TBC Contractors to attend site and investigate.

Update 04/05/22 @ 4pm -Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.
Neptune Street 5 - 43 Planned shutdown of mains water services 04/05/2022 17/05/2022 There will be an interruption to your mains water service affecting the drinking water supply to your block from 9am on 17/05/22 for approximately 6 hours for essential maintenance work.
Brookstone Court 1-65 Planned shutdown of mains water service 04/05/2022 18/05/2022 There will be an interruption to your mains water service affecting the drinking water supply to your block from 9am on 18/05/22 for approximately 7 hours for essential maintenance work.
Hampton street 37 – 57
Searson 1 - 25
Winchester Close 1 - 83
Wesley Close 25 - 107
Lucy Ashe 1 - 20
Planned shutdown of heating and hot water services 04/05/2022 17/05/2022 There will be an interruption to the heating and hot water service to your block from 9am on 17/05/22 for approximately 4 hours for maintenance work
Neckinger Estate 188 - 196 Planned shutdown of secondary water services 04/05/2022 19/05/2022 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 19/05/22 for approximately 4 hours for planned maintenance works.
Crampton Street 44-54 Loss of heating and hot water service 04/05/2022 TBC Contractors to attend and investigate

Update 04/05/22 @ 4pm -Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.
Palm Court 9-33 Loss of hot water service 04/05/2022 TBC Contractors to attend and investigate

Update 04/05/22 @ 4pm -Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 04/05/2022 please allow approximately 2 hours from 4pm for service to be fully operational.
Fontenelle 1-32 Planned shutdown of lift 6032 03/05/2022 17/05/2022 There will be an interruption to lift services from 8am on 16/05/22 for approximately 33 hours for essential repair work
Medina House 1-30 Planned shutdown of secondary water services 03/05/2022 16/05/2022 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 16/05/22 for approximately 4 hours for planned maintenance works.
Westlake 1-130
McIntosh House 1-24
Planned shut down of heating and hot water services 03/05/2022 16/05/2022 There will be an interruption to your heating and hot water services from 9am on 16/05/22 for approximately 8 hours for planned maintenance works.
George Walter Court, Millender Walk 1-49(C) Loss of heating and hot water service to block. 02/05/2022 TBC Contractors to attend and investigate.
Collinson Walk 1-15(O) ; Scovell Crescent 27-31(O) Loss of heating service to block 29/04/2022 TBC Contractors to attend and investigate.
Missenden 166 - 313 Planned shutdown of heating and hot water 26/04/2022 23/05/2022 There will be an interruption to your heating and hot water service to your block from 9am on 09/05/22 for approximately 8 hours for planned maintenance works.

Update 06/05/2022: Due to unforeseen circumstances, heating and hot water shutdown planned for the 09/05/22 has now been rescheduled and will take place on 23/05/2022 from 9am for approximately 8 hours. Apologies for any inconvenience this may cause.
Tustin Estate

Grasmere Point 1-72
Heversham House 1-98
Kentmere House 1-38
Windermere Point 1-73
Loss of heating and hot water service. 18/04/2022 TBC Contractors to attend site and investigate.
Newington Estate Loss of heating and hot water service 13/04/2022 TBC Contractors to attend site and investigate

Update 13/04/22 @8am : Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.

Update 13/04/22 @4pm : Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.
Michael Faraday House 113, 77-95 Loss of hot water service 14/03/2022 TBC Contractors to attend and investigate

Page last updated: 16 May 2022 10:22

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