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Communal breakdowns

Owing to technical difficulties, we were unable to send text messages during the period of July 2020 - mid October 2020. Our text messaging service has now been fully restored and we'd like to apologise for any inconvenience this may have caused

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.

If your issue is not listed here, find out how to report a repair.

The decision has been made to change the communal heating system over to winter mode borough wide in phases on 01/10/2020 & 02/10/2020. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.

Page last updated: 08 May 2021 11:10

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Amina Way - Affected properties include:

Amina Way 2-70
Amina Way 72-144
Amina Way 1-31
Amina Way 33-59
Amina Way 61-87
Amina Way 89-119
Loss of heating and hot water service 08/05/2021 TBC Contractors to attend and investigate
Pelier Street 1-19 Loss of heating and hot water service 08/05/2021 TBC Contractors to attend and investigate
Commercial Way 157-177 Loss of heating and hot water service 08/05/2021 TBC Contractors to attend and investigate
Minnow Walk 5-10 Loss of hot water service 08/05/2021 TBC Contractors to attend and investigate
Lucy Brown House 1-39 Loss of heating and hot water service 08/05/2021 TBC Contractors to attend and investigate
Boarley House 1-20 Planned shutdown of secondary water service 07/05/2021 21/05/2021 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 21/05/21 for approximately 4 hours for essential maintenance works
Amina Way 89-119 Loss of heating and hot water service 07/05/2021 07/05/2021 Contractors to attend and investigate

Returned to service 07/05/2021 please allow approximately 2 hours from 2pm for service to be fully operational
Lucy Brown House 1-39 Loss of heating service 07/05/2021 07/05/2021 Contractors to attend and investigate

Returned to service 07/05/2021 please allow approximately 2 hours from 2pm for service to be fully operational
John Ruskin Street 62-104 Loss of heating and hot water service 07/05/2021 07/05/2021 Contractors to attend and investigate

Returned to service 07/05/2021 please allow approximately 2 hours from 2pm for service to be fully operational
Hanworth House 1-140 Emergency shutdown of mains water service 07/05/2021 10/05/2021 There will be an interruption to your mains water service affecting the drinking water supply from 9am on 10/05/21 for approximately 4 hours for emergency maintenance works.
Witcombe Point 1-76 Lift 3116 out of service 06/05/2021 TBC Repairs required
Friern Road 295-341 Urgent shutdown of secondary water service 06/05/2021 12/05/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 12/05/21 for approximately 4 hours for urgent maintenance works
Petworth House 1-38 Low pressure affecting mains and secondary water supplies 06/05/2021 06/05/2021 Contractors to attend and investigate.

Returned to service.
Sarnsfield House 1-56 Lift 3147 out of service 06/05/2021 06/05/2021 Contractors to attend and investigate

Returned to service 06/05/2021
Bath Close 1-59 Loss of hot water service 06/05/2021 06/05/2021 Contractors to attend and investigate

Update 06/05/21 @ 4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.

Return to service 06/05/21 please allow approximately 2 hours from 5pm for service to be fully operational.
Atwood House 1-28 Lift 2111 out of service 06/05/2021 TBC Part required
Crane House, Grummant Road 1-70 Loss of heating and hot water service to block. 06/05/2021 06/05/2021 Contractors to attend and investigate.

Returned to service 06/05/21 please allow approximately 2 hours from 11pm for service to be fully operational
Bath Close 2-60(E) Loss of heating and hot water service to block. 06/05/2021 06/05/2021 Contractors to attend and investigate.

Returned to service 06/05/21 please allow approximately 2 hours from 11pm for service to be fully operational
Amina Way 1-31(O) Loss of hot water service 06/05/2021 06/05/2021 Contractor to attend and investigate

Returned to service 06/05/21 please allow approximately 2 hours from 11pm for service to be fully operational
Sylvan Grove 1-28 Planned shutdown of heating and hot water service 05/05/2021 19/05/2021 There will be an interruption to your heating and hot water services from 9am on 19/05/21 for approximately 7 hours for essential maintenance work.
Studland 1-54 Planned shutdown of lift 4080 05/05/2021 20/05/2021 There will be an interruption to lift services from 8am on 19/05/21 for approximately 33 hours for essential repair work.
Amina Way 2-70 Loss of heating service 05/05/2021 05/05/2021 Contractors to attend and investigate

Returned to service 05/05/21 please allow approximately 2 hours from 12pm for service to be fully operational
Castlemead 1-112
Wessonmead 1-5
Planned shutdown of hot water service 05/05/2021 19/05/2021 There will be an interruption to your hot water services from 9am on 19/05/21 for approximately 8 hours for essential maintenance work
George Walter Court 1-49 Loss of heating service 05/05/2021 05/05/2021 Contractors to attend and investigate

Returned to service 05/05/21 please allow approximately 2 hours from 6:35pm for service to be fully operational
Olney Road 204-262 Loss of secondary water service 05/05/2021 05/05/2021 Contractors to attend and investigate.

Returned to service 05/05/21 please allow approximately 2 hours from 4:30pm for service to be fully operational
Linden Grove Hostel Loss of hot water service 05/05/2021 05/05/2021 Contractors to attend and investigate

Returned to service 05/05/21 please allow approximately 2 hours from 4pm for service to be fully operational
Dodson Street 49-56 Loss of heating service 05/05/2021 05/05/2021 Contractors to attend and investigate

Returned to service 05/05/21 please allow approximately 2 hours from 12pm for service to be fully operational
Marden Square 1-185 Loss of heating service 05/05/2021 06/05/2021 Contractors to attend and investigate

Update 06/05/21 @ 8:15am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible

Returned to service 06/05/21 please allow approximately 2 hours from 10am for service to be fully operational
Amina Way 1-31 Loss of hot water service 05/05/2021 06/05/2021 Contractors to attend and investigate

Update 06/05/21 @ 8:15am- Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible

Returned to service 06/05/21 please allow approximately 2 hours from 10am for service to be fully operational
North Peckham Estate Planned shutdown of heating and hot water service 04/05/2021 18/05/2021 There will be an interruption to your heating and hot water services from 8am on 18/05/21 for approximately 10 hours for essential maintenance work
Pynnersmead 9-16 Planned shutdown of mains water service 04/05/2021 18/05/2021 There will be an interruption to your mains water services affecting the drinking water service from 9am on 18/05/21 for approximately 8 hours for essential maintenance works
Consort Estate Planned shutdown of heating and hot water service 04/05/2021 20/05/2021 There will be an interruption to your heating and hot water services from 9am on 17/05/21 to 20/05/21 daily approximately 8 hours for essential maintenance work
Bateman House, Otto Street 1-68(C) Loss of heating and hot water service 04/05/2021 05/05/2021 Contractors to attend and investigate

Update 04/05/21 @ 20:02 - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible

Returned to service 05/05/21
Cooks Road 103-107 Loss of heating and hot water service 04/05/2021 05/05/2021 Contractors to attend and investigate

Update 05/05/21 @ 10:30am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible

Returned to service 05/05/21 please allow approximately 2 hours from 12pm for service to be fully operational
Mortlock Close 14-19 Loss of heating and hot water service 03/05/2021 05/05/2021 Contractor to attend and investigate

Update 05/05/21 @ 10:30am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible

Returned to service 05/05/21 please allow approximately 2 hours from 12pm for service to be fully operational
Carlton Grove 6-76 Loss of heating service 30/04/2021 TBC Contractors to attend and investigate

Update 08/05/21 @ 8am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.

Update 07/05/21 @ 4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.
Marie Curie 1-98 Planned shutdown of secondary water service 29/04/2021 13/05/2021 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 13/05/21 for approximately 4 hours for essential maintenance works
Crampton Street 44-54
Marlborough Close 1-78
Canterbury Place 64-74
Canterbury Place 77-131
Planned shutdown of heating and hot water service 28/04/2021 12/05/2021 There will be an interruption to your heating and hot water services from 9am on 12/05/21 for approximately 4 hours for essential maintenance work
Maddock Way 9-34
Molesworth House 1-58
Planned shutdown of heating and hot water service 28/04/2021 12/05/2021 There will be an interruption to your heating and hot water services from 8am on 12/05/21 for approximately 8 hours for essential maintenance work
Albion Estate 15-69 Planned shutdown of secondary water service 28/04/2021 07/05/2021 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 07/05/21 for approximately 4 hours for essential maintenance works
Oldham House 1-25 Lift 2155 out of service 28/04/2021 TBC Parts required
41 Kelly Avenue 33-37 Lift 6039 out of service 28/04/2021 TBC Repairs required

Update 29/04/21: Door to be removed and sent away for specialist repair
Stephenson House 1-78 Planned shutdown of secondary water service 26/04/2021 10/05/2021 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 10/05/21 for approximately 4 hours for essential maintenance works
Lucey Way 1-248 Planned shutdown of heating service 26/04/2021 10/05/2021 There will be an interruption to your heating service from 9am on 10/05/21 for approximately 4 hours for essential maintenance work.
Donkin House 1-33 Planned shutdown of secondary water service 23/04/2021 06/05/2021 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 06/05/21 for approximately 3 hours for essential maintenance works

Update 26/04/21 @ 3.55pm - The planned shutdown to your secondary water service due to take place on 06/05/21 has been cancelled due to the issue being resolved
Neckinger Estate 274-285 Planned shutdown of secondary water service 22/04/2021 05/05/2021 There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 05/05/2021 for approximately 4 hours for planned maintenance works
Lucy Brown House 1-39 Planned shutdown of hot water service 22/04/2021 06/05/2021 There will be an interruption to your hot water services from 9am on 06/05/21 for approximately 4 hours for essential maintenance work
Woodsford 1-54 Planned shutdown of hot water service 21/04/2021 05/05/2021 There will be an interruption to your hot water services from 8am on 05/05/21 for approximately 8 hours for essential maintenance work
Walters House 1-68 Lift 4130 out of service 20/04/2021 TBC Parts required

Update 27/04/21: Motor has failed, specialist repairs required
10 Keyworth Street Hostel Lift 2000 out of service 02/03/2021 TBC Repairs required

Update 15/03/21: Specialist team to attend and repair processor & door board.
Jack Jones SHU Lift 2058 out of service 12/02/2021 TBC Engineer to attend and investigate

Update 22/02/21: Hydraulic specialist to attend and repair lift

Update 12/04/21: Specialist team unable to repair lift. Cylinder requires replacing
Sunwell Close 31-39 Loss of heating service 04/12/2020 TBC Contractors to attend and investigate

Page last updated: 08 May 2021 11:10

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