Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may vary.

Please note: heating for all residents and tenants on district heating will switch off automatically if the outside air temperature is above 17°C and come back on when the temperature drops below this point.

If your issue is not listed here, find out how to report a repair.

Page last updated: 23 March 2019 16:55

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Cornish House 1-68 Loss of heating and hot water service 23/03/2019 23/03/2019 Contractor to attend and investigate.

Return to service 23/03/19 please allow approximately 2 hours from 1pm for service to be fully operational.
Harding Close 11-33 Loss of heating and hot water service 23/03/2019 23/03/2019 Contractor to attend and investigate.

Return to service 23/03/19 please allow approximately 2 hours from 4:30pm for service to be fully operational.
Hillingdon Street 19-79 Loss of heating and hot water service 23/03/2019 23/03/2019 Contractor to attend and investigate.

Return to service 23/03/19 please allow approximately 2 hours from 4:30pm for service to be fully operational.
Ashdene, Carlton Grove 1-13 Loss of heating and hot water service 22/03/2019 22/03/2019 Contractors to attend and investigate.

Returned to service - 22/03/2019. Please allow approximately 2 hours from 7am for service to be fully operational
Fitzmaurice House 1-32 Planned shutdown to the mains water service. 22/03/2019 05/04/2019 There will be an interruption to your mains water supply affecting drinking water from 8am on 05/04/2019 for approximately 5 hours for essential maintenance works.
Ashdene 14-27 Loss of heating and hot water service 22/03/2019 22/03/2019 Contractor to attend and investigate.

Returned to service 22/03/2019. Please allow approximately 2 hours from 12pm for service to be fully operational.
Ashdene 14-27; Acorn Parade 1-6 Loss of heating and hot water service 22/03/2019 22/03/2019 Contractors to attend and investigate.

Returned to service 22/03/19. Please allow approximately 4 hours from 19:15 for service to be fully operational.
Pennack Road 2-46 Loss of heating and hot water services 22/03/2019 22/03/2019 Contractors to attend and investigate.

Returned to service 22/03/19. Please allow approximately 4 hours from 19:15 for service to be fully operational.
Rowan Court 26-49 Loss of heating service 21/03/2019 TBC Contractors to attend and investigate.
Oldham House 1-25 Planned shutdown to the mains water service. 21/03/2019 04/04/2019 There will be an interruption to your mains water supply affecting drinking water from 9am on 04/04/2019 for approximately 4 hours for essential maintenance works.
Sydenham Hill Estate Planned shutdown to the heating and hot water service. 21/03/2019 04/04/2019 There will be an interruption to your heating and hot water service from 8am on the 04/04/2019 for approximately 8 hours for essential maintenance works.
Canterbury Place 33-75 Loss of heating and hot water service 21/03/2019 21/03/2019 Contractors to attend and investigate.

Returned to service - 21/03/2019. Please allow approximately 2 hours from 10am for service to be fully operational.
Pope House 1-88 Lift 5041 out of service 21/03/2019 22/03/2019 Contractors to attend and investigate

Returned to service 22/03/2019
Holderness House 1-44 Lift 2104 out of service 21/03/2019 22/03/2019 Repairs required

Returned to service 22/03/2019
William Rushbrooke House 16-30 Lift 1027 out of service 21/03/2019 22/03/2019 Contractors to attend and investigate

Returned to service 22/03/2019
Missenden 1-165 & 166 - 313. Planned shutdown to the hot water service. 20/03/2019 03/04/2019 There will be an interruption to your hot water service from 9am on the 03/04/2019 for approximately 4 hours for essential maintenance works.
Barset Estate Planned shutdown to the heating and hot water service. 20/03/2019 03/04/2019 There will be an interruption to your heating and hot water service from 8am on the 03/04/2019 for approximately 5 hours for essential maintenance works.
Netley House 1-27 Planned shutdown of secondary water service. 20/03/2019 03/04/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 03/04/2019 for approximately 4 hours for essential maintenance works.
Kirby Estate 71-119 Urgent shutdown of mains water service 20/03/2019 22/03/2019 There will be an interruption to your mains water supply affecting the drinking water from 9am on the 22/03/19 for approximately 7 hours for urgent maintenance works.
Bromyard House 1-56 Emergency shutdown of heating and hot water service 20/03/2019 21/03/2019 There will be an interruption to your heating and hot water service from 8am on the 21/03/19 for approximately 9 hours for emergency maintenance works.
Hannen House 1-24 Lift 2101 out of service 20/03/2019 TBC Repairs required
Wendover 241-471 Loss of heating service 20/03/2019 20/03/2019 Contractors to attend and investigate.

Returned to service 20/03/19. Please allow approximately 4 hours from 19:00 for service to be fully operational.
Cossall Walk 1-76 Loss of heating and hot water service 20/03/2019 21/03/2019 Contractors to attend and investigate

Returned to service 21/03/2019 please allow approximately 2 hours from 2pm for service to be fully operational
North Peckham Estate Emergency shutdown of heating and hot water service 20/03/2019 21/03/2019 There will be an interruption to your heating and hot water service from 00:01am on the 21/03/19 for approximately 24 hours for emergency maintenance works.

Update at 18:30 - 21/03/19 - Emergency repairs to this estate have been completed, however, the system will remain on low temperatures until 00:00. The whole estate will be on normal temperatures from tomorrow morning.
Melford Court 27-34 Planned shutdown of secondary water service 19/03/2019 29/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 29/03/2019 for approximately 4 hours for essential maintenance works
Setchell Estate Planned shutdown of heating and hot water services. 19/03/2019 01/04/2019 There will be an interruption to your heating and hot water service from 8am on the 01/04/2019 for approximately 6 hours for essential maintenance works.
Harfield Gardens 1 - 53 Planned shutdown of secondary water service. 18/03/2019 01/04/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 01/04/2019 for approximately 4 hours for essential maintenance works.
Willsbridge Court 1-24 Lift 6163 is out of service 18/03/2019 TBC Contractor to attend and investigate
Juniper House 1-75 Lift 3193 is out of service 18/03/2019 TBC Repair required
6 Grosvenor Park SHU 1-30 Planned shutdown of hot water and secondary water services. 18/03/2019 01/04/2019 There will be an interruption to your hot water and secondary water services affecting the hot water supply, toilets, baths/showers and wash hand basins from 9am on 01/04/2019 for approximately 4 hours for essential maintenance works.
Aylesbury Boiler House Loss of heating and hot water service 16/03/2019 16/03/2019 Contractors to attend and investigate.

Returned to service 16/03/19. Please allow 2-4 hours for service to be fully operational.
Eugene Cotter House 1-63 Planned shutdown to the hot and secondary water service. 15/03/2019 29/03/2019 There will be an interruption to your hot water and secondary water services affecting the hot water supply, toilets, baths/showers and wash hand basins from 9am on 29/03/2019 for approximately 7 hours for essential maintenance works.
Harry Lamborn House 1-36 Lift 3022 out of service 15/03/2019 TBC Repairs required
Staveley Close 1-18
Bath Close 62-66, 68-78, 80-90, 92-102, 1-59, 2-60
Planned shutdown of heating and hot water service. 14/03/2019 28/03/2019 There will be an interruption to your heating and hot water service from 9am on the 28/03/19 for approximately 8 hours for essential maintenance works.
Russell Court 14-44 (SHU) Planned shutdown of secondary water service. 14/03/2019 28/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 28/03/2019 for approximately 4 hours for essential maintenance works.
1-162 Gayhurst
1-20 Hambledon
Planned shutdown of hot water service. 14/03/2019 28/03/2019 There will be an interruption to your hot water service from 9am on the 28/03/19 for approximately 4 hours for essential maintenance works.
Bath Close 1-59 Loss of heating and hot water service. 14/03/2019 15/03/2019 Contractor to attend and investigate.

Returned to service 15/03/2019
Masterman House 1-67 Planned shutdown of secondary water service. 13/03/2019 27/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 27/03/2019 for approximately 4 hours for essential maintenance works.
Lettsom Estate. Planned shutdown of heating and hot water service. 13/03/2019 27/03/2019 There will be an interruption to your heating and hot water service from 8am on the 27/03/19 for approximately 5 hours for essential maintenance works.
Calverton 1-31 Planned shutdown of hot water service 13/03/2019 26/03/2019 There will be an interruption to your hot water service from 9am on the 26/03/19 for approximately 5 hours for essential maintenance works
Bateman House 1-68 Loss of heating service 13/03/2019 20/03/2019 Contractors to attend and investigate

Returned to service 20/03/2019 please allow approximately 2 hours from 10am for service to be fully operational
Ledbury House 1-55 Planned shutdown of secondary water service. 12/03/2019 26/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 26/03/2019 for approximately 4 hours for essential maintenance works
Wickway Court 1-118
Shannon Court 1-11
Thames Court 16-33, 34-53
Planned shutdown of heating and hot water service. 12/03/2019 26/03/2019 There will be an interruption to your heating and hot water service from 8am on the 26/03/19 for approximately 9 hours for essential maintenance works
Missenden, Inville Road 76-165 Loss of hot water service 11/03/2019 11/03/2019 Contractors to attend and investigate.

Returned to service - 11/03/2019 Please allow approximately 4 hours from 11pm for service to b e fully operational.
Welland House 1-30 Planned shutdown of secondary water service 11/03/2019 25/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 25/03/2019 for approximately 4 hours for essential maintenance works
Shelly House 1-20 Lift 1199 is out of service 11/03/2019 TBC Repair required
Kevan House 1-82 Loss of secondary water service 08/03/2019 TBC Contractors to attend and investigate
Soane House 1-30 Loss of heating and hot water service 07/03/2019 07/03/2019 Contractors to attend and investigate.

Returned to service 07/03/2019
Cossall Walk SHU 109, 1-32
Cossall Walk 1-108
Planned shutdown of heating and hot water service 06/03/2019 20/03/2019 There will be an interruption to your heating and hot water service from 8am on the 20/03/19 for approximately 9 hours for essential maintenance works
Taplow 1-215
Northchurch 1-76
Taplow Health Centre
Planned shutdown of heating service 06/03/2019 21/03/2019 There will be an interruption to your heating service from 8am on the 20/03/19 for approximately 11 hours for essential maintenance works.

Update 20/03/2019: Unfortunately due to works over running the heating shutdown has been extended to enable contractors to install the new heating pumps. The heating service will remain isolated until approximately 4pm on 21/03/2019. Apologies for any inconvenience this may cause.
Cavour House 1-30 Planned shutdown of secondary water service 04/03/2019 18/03/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 18/03/2019 for approximately 4 hours for essential maintenance works
Mortlock Close 14-19 Door entry system is not operational. 16/10/2018 TBC The door entry system is obsolete and cannot be repaired. It is to be renewed and section 20 notifications are due to be sent.
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Page last updated: 23 March 2019 16:55