Communal breakdowns
This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
The decision has been made to change the communal heating system over to summer mode borough wide in phases on 12 May 2022 and 13 May 2022. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.
If your issue is not listed here, find out how to report a repair.
Page last updated: 16 May 2022 10:22
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Newington Estate | Low temperatures to heating and hot water services | 16/05/2022 | 16/05/2022 | Contractors to attend and investigate.
Returned to service 16/05/2022 please allow approximately 2 hours from 7am for service to be fully operational |
| Manaton Close 2-116 | Loss of hot water service | 16/05/2022 | TBC | Contractors to attend and investigate |
| Laburnum Close 1-24 | Loss of hot water services | 16/05/2022 | TBC | Contractors to attend and investigate |
| Laburnum Close 1-24 | Loss of hot water service | 15/05/2022 | TBC | Contractor to attend and investigate
Returned to service 15/05/2022 please allow approximately 2 hours from 12:28pm for service to be fully operational |
| Canterbury Place 33-55(O) | Loss of hot water service | 15/05/2022 | TBC | Contractor to attend and investigate |
| Crane House 1-70 | Loss of heating and hot water service | 15/05/2022 | 15/05/2022 | Contractor to attend and investigate.
Returned to service 15/05/2022 please allow approximately 2 hours from 2pm for service to be fully operational |
| Sedgmoor Place 118-124(E) | Loss of heating and hot water service | 15/05/2022 | 15/05/2022 | Contractor to attend and investigate.
Returned to service 15/05/2022 please allow approximately 2 hours from 2pm for service to be fully operational |
| Canterbury Place 33-55(O) | Loss of hot water service | 15/05/2022 | 15/05/2022 | Contractor to attend and investigate.
Returned to service 15/05/2022 please allow approximately 2 hours from 2:30pm for service to be fully operational |
| Brawne House 1-68 | Loss of heating and hot water | 15/05/2022 | 15/05/2022 | Contractor to attend and investigate.
Returned to service 15/05/2022 please allow approximately 2 hours from 2:30pm for service to be fully operational |
| Leontine Close 1-99 | Loss of hot water service | 15/05/2022 | 15/05/2022 | Contractor to attend and investigate
Returned to service 15/05/2022 please allow approximately 4 hours from 2:45pm for service to be fully operational |
| Layard Square 1-156; Drummond Road 151 | Loss of heating and hot waster service | 15/05/2022 | TBC | Contractor to attend and investigate |
| Hillbeck Close 1-32 | Loss of hot water service | 15/05/2022 | 15/05/2022 | Contractor to attend and investigate.
Returned to service 15/05/2022 please allow approximately 2 hours from 6:16pm for service to be fully operational |
| Marden Square 1-185(C) | Loss of hot water service to block. | 15/05/2022 | 15/05/2022 | Contractors to attend and investigate.
Returned to service 15/05/2022 please allow approximately 4 hours from 9pm for service to be fully operational |
| Lockwood Square 1-188 | Loss of hot water service | 15/05/2022 | 15/05/2022 | Contractor to attend and investigate.
Returned to service 15/05/2022 please allow approximately 4 hours from 9pm for service to be fully operational |
| New Place Square, 1-144(C) & 1a, 29a-29c(C); Jamaica Road 182-210(E), 182a-210a(E), 182b & 182c & Sl | Loss of hot water service | 15/05/2022 | 15/05/2022 | Contractor to attend and investigate.
Returned to service 15/05/2022 please allow approximately 4 hours from 9pm for service to be fully operational |
| Wesley Close 2-30 | Loss of hot water service | 15/05/2022 | 15/05/2022 | Contractors to attend and investigate.
Returned to service 15/05/2022 please allow approximately 2 hours from 11:30pm for service to be fully operational |
| Canterbury Place 1-31 (o)
Canterbury Place 33-75 (o) Canterbury Place 10-24 (e) Canterbury Place 26-60 (e) Wesley Close 1-23 Wesley Close 24-30 (e) Newington T&RA Hall |
Loss of heating and hot water | 14/05/2022 | TBC | Contractors to attend and investigate. |
| Curtis Way 28-36 | Planned shutdown of secondary water service | 13/05/2022 | 26/05/2022 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 26/05/22 for approximately 4 hours for essential maintenance works. |
| Layard Square 1-156 | Planned shutdown of lifts 5047 & 5048 | 12/05/2022 | 26/05/2022 | There will be an interruption to lift services from 8am on 26/05/22 for approximately 8 hours for essential repair work.
Works will be carried out to the two lifts consecutively with each lift being shutdown for an approximate duration of 4 hours. One lift will remain in use during the shutdown. |
| Taplow 1-215
Northchurch 1-56 |
Planned shutdown of hot water service | 12/05/2022 | 26/05/2022 | There will be an interruption to your hot water services from 9am on 26/05/22 for approximately 3 hours for essential maintenance work. |
| Redbridge Gardens 1-123 | Planned shutdown of lift 6172 | 12/05/2022 | 26/05/2022 | There will be an interruption to lift services from 8am on 26/05/22 for approximately 9 hours for essential repair work |
| Lucy Ashe House, Winchester Close 1-20(C). | Loss of heating and hot water service. | 12/05/2022 | 13/05/2022 | Contractors to attend and investigate. Returned to service 13/05/2022 please allow approximately 2 hours from 05:00am for service to be fully operational. |
| Lucey Way 1 - 127 | Planned shutdown of hot water service | 11/05/2022 | 25/05/2022 | There will be an interruption to your hot water services from 9am on 25/05/22 for approximately 4 hours for essential maintenance work. |
| SE5 Area | Loss of Electrical supply | 11/05/2022 | 11/05/2022 | Loss of electrical supply due to power cut. UK Power Network to attend and investigate.
Returned to service 1/05/22 @ 10:30am |
| New Place Square 1 - 144 | Planned shutdown of secondary water service | 11/05/2022 | 25/05/2022 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 25/05/22 for approximately 4 hours for essential maintenance works. |
| Mistral 1-72 | Planned shutdown lift 6030 | 11/05/2022 | 26/05/2022 | There will be an interruption to lift services from 8am on 25/05/22 for approximately 33 hours for essential repair work |
| Morton House 1-39 | Loss of hot water service | 10/05/2022 | TBC | Contractor to attend and investigate |
| 10 Keyworth Street Hostel | Lift 2000 out of service | 10/05/2022 | TBC | Technician to attend and investigate |
| Sunray Avenue 14 - 60 | Planned shutdown of mains water supply | 10/05/2022 | 24/05/2022 | There will be an interruption to the mains water service affecting the drinking water supply to your block from 9am on 24/05/22 for approximately 7 hours for essential maintenance works. |
| Conant House 1-56 | Planned shutdown of heating service | 09/05/2022 | 23/05/2022 | There will be an interruption to the heating service to your block from 9am on 23/05/22 for approximately 8 hours for essential maintenance work. |
| Rowland Hill House 52-156 | Planned shutdown of lift 1059 | 09/05/2022 | 26/05/2022 | There will be an interruption to lift services from 8am on 23/05/22 for approximately 72 hours for essential repair work |
| Masterman House, Lomond Grove 1-67 | Loss of hot water service | 08/05/2022 | TBC | Contractors to attend site and investigate. |
| Oldfield Grove 1-20 | Planned shutdown of lift 5152 | 06/05/2022 | 20/05/2022 | There will be an interruption to lift services from 8am on 20/05/22 for approximately 9 hours for essential repair work |
| Stanbury Road 56 - 66 | Planned shutdown of secondary water services | 06/05/2022 | 20/05/2022 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 20/05/22 for approximately 4 hours for planned maintenance works. |
| 109 Cossall Walk 1-32 | Planned shutdown of heating and hot water services | 06/05/2022 | 17/05/2022 | There will be an interruption to the heating and hot water service to your block from 8am on 17/05/22 for approximately 10 hours for essential maintenance work. |
| Sedgmoor Place 118-124 | Loss of heating and hot water service | 06/05/2022 | TBC | Contractors to attend and investigate |
| Redbridge Gardens 1-123 | Planned shutdown of lift 6171 | 05/05/2022 | 19/05/2022 | There will be an interruption to lift services from 8am on 19/05/22 for approximately 9 hours for essential repair work |
| Swinburne Court 70-78 | Planned shutdown of secondary water service | 05/05/2022 | 17/05/2022 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 17/05/22 for approximately 4 hours for planned maintenance works. |
| Pembury House 1-16 | Loss of hot water service | 05/05/2022 | TBC | Contractors to attend and investigate |
| Columbia Point 1-80 | Planned shutdown of lift 5104 | 05/05/2022 | 19/05/2022 | There will be an interruption to lift services from 8am on 19/05/22 for approximately 4 hours for essential repair work |
| Tissington Court 73-134 | Planned shutdown of lift 5093 | 05/05/2022 | 19/05/2022 | There will be an interruption to lift services from 8am on 19/05/22 for approximately 5 hours for essential repair work |
| Cronin Street 1-38 | Loss of heating and hot water service | 04/05/2022 | TBC | Contractors to attend site and investigate.
Update 04/05/22 @ 4pm -Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Neptune Street 5 - 43 | Planned shutdown of mains water services | 04/05/2022 | 17/05/2022 | There will be an interruption to your mains water service affecting the drinking water supply to your block from 9am on 17/05/22 for approximately 6 hours for essential maintenance work. |
| Brookstone Court 1-65 | Planned shutdown of mains water service | 04/05/2022 | 18/05/2022 | There will be an interruption to your mains water service affecting the drinking water supply to your block from 9am on 18/05/22 for approximately 7 hours for essential maintenance work. |
| Hampton street 37 – 57
Searson 1 - 25 Winchester Close 1 - 83 Wesley Close 25 - 107 Lucy Ashe 1 - 20 |
Planned shutdown of heating and hot water services | 04/05/2022 | 17/05/2022 | There will be an interruption to the heating and hot water service to your block from 9am on 17/05/22 for approximately 4 hours for maintenance work |
| Neckinger Estate 188 - 196 | Planned shutdown of secondary water services | 04/05/2022 | 19/05/2022 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 19/05/22 for approximately 4 hours for planned maintenance works. |
| Crampton Street 44-54 | Loss of heating and hot water service | 04/05/2022 | TBC | Contractors to attend and investigate
Update 04/05/22 @ 4pm -Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Palm Court 9-33 | Loss of hot water service | 04/05/2022 | TBC | Contractors to attend and investigate
Update 04/05/22 @ 4pm -Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 04/05/2022 please allow approximately 2 hours from 4pm for service to be fully operational. |
| Fontenelle 1-32 | Planned shutdown of lift 6032 | 03/05/2022 | 17/05/2022 | There will be an interruption to lift services from 8am on 16/05/22 for approximately 33 hours for essential repair work |
| Medina House 1-30 | Planned shutdown of secondary water services | 03/05/2022 | 16/05/2022 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 16/05/22 for approximately 4 hours for planned maintenance works. |
| Westlake 1-130
McIntosh House 1-24 |
Planned shut down of heating and hot water services | 03/05/2022 | 16/05/2022 | There will be an interruption to your heating and hot water services from 9am on 16/05/22 for approximately 8 hours for planned maintenance works. |
| George Walter Court, Millender Walk 1-49(C) | Loss of heating and hot water service to block. | 02/05/2022 | TBC | Contractors to attend and investigate. |
| Collinson Walk 1-15(O) ; Scovell Crescent 27-31(O) | Loss of heating service to block | 29/04/2022 | TBC | Contractors to attend and investigate. |
| Missenden 166 - 313 | Planned shutdown of heating and hot water | 26/04/2022 | 23/05/2022 | There will be an interruption to your heating and hot water service to your block from 9am on 09/05/22 for approximately 8 hours for planned maintenance works.
Update 06/05/2022: Due to unforeseen circumstances, heating and hot water shutdown planned for the 09/05/22 has now been rescheduled and will take place on 23/05/2022 from 9am for approximately 8 hours. Apologies for any inconvenience this may cause. |
| Tustin Estate
Grasmere Point 1-72 Heversham House 1-98 Kentmere House 1-38 Windermere Point 1-73 |
Loss of heating and hot water service. | 18/04/2022 | TBC | Contractors to attend site and investigate. |
| Newington Estate | Loss of heating and hot water service | 13/04/2022 | TBC | Contractors to attend site and investigate
Update 13/04/22 @8am : Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Update 13/04/22 @4pm : Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Michael Faraday House 113, 77-95 | Loss of hot water service | 14/03/2022 | TBC | Contractors to attend and investigate |
Page last updated: 16 May 2022 10:22
