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Communal breakdowns

Owing to technical difficulties, we were unable to send text messages during the period of July 2020 - mid October 2020. Our text messaging service has now been fully restored and we'd like to apologise for any inconvenience this may have caused

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.

If your issue is not listed here, find out how to report a repair.

The decision has been made to change the communal heating system over to winter mode borough wide in phases on 01/10/2020 & 02/10/2020. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.

Page last updated: 27 January 2021 16:49

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Michael Faraday House 1-105 Urgent shutdown of mains water service 27/01/2021 01/02/2021 There will be an interruption to your mains water service affecting the drinking water supply from 9am on 01/02/21 for approximately 7 hours for urgent maintenance works.
North Peckham Estate Loss of heating and hot water service 27/01/2021 27/01/2021 Contractor to attend and investigate.

Returned to service 27/01/2021 please allow approximately 4 hours from 12pm for service to be fully operational
Eugene Cotter House 1-63 Loss of hot water service 27/01/2021 27/01/2021 Contractor to attend and investigate

Returned to service 27/01/2021 please allow approximately 2 hours from 12pm for service to be fully operational
Hickling House 1-12
Matson House 1-48
Planned shutdown of mains water service 27/01/2021 09/02/2021 There will be an interruption to your mains water service affecting the drinking water supply from 9am on 09/02/21 for approximately 7 hours for planned maintenance works.
Pasley Estate Emergency shutdown of heating service 27/01/2021 29/01/2021 There will be an interruption to your heating services from 8am on 29/01/21 for approximately 5 hours for emergency maintenance works.
Battle House 11-20 Lift 3120 out of service 27/01/2021 27/01/2021 Contractors to attend and investigate

Returned to service 27/01/2021
Marlborough Close 1-78
Crampton Street 44-54
Urgent shutdown of heating service 27/01/2021 03/02/2021 There will be an interruption to your heating service from 8am on 03/02/21 for approximately 5 hours for urgent maintenance work.
Russel Court 1-44 Loss of heating and hot water service 27/01/2021 TBC Contractors to attend and investigate
Leontine Close 1-99 Loss of heating and hot water service 27/01/2021 27/01/2021 Contractors to attend and investigate

Return to service 27/01/21 please allow approximately 2 hours from 4pm for service to be fully operational.
Wentworth Crescent 17-36 Loss of heating and hot water service 27/01/2021 27/01/2021 Contractors to attend and investigate

Return to service 27/01/21 please allow approximately 2 hours from 4pm for service to be fully operational.
Tatsfield House 1-12 Loss of heating and hot water service 27/01/2021 27/01/2021 Contractors to attend and investigate

Return to service 27/01/21 please allow approximately 2 hours from 4pm for service to be fully operational.
Melford Court 1-34 Planned shutdown of mains water service 27/01/2021 09/02/2021 There will be an interruption to your mains water service affecting the drinking water supply from 10am on 09/02/21 for approximately 6 hours for planned maintenance works.
Winchester Close 50-60 Loss of heating service. 26/01/2021 26/01/2021 Contractor to attend and investigate.
Return to service 26/01/21. Please allow approximately 2 hours from 08:00 for service to be fully operational.
North Peckham Estate Loss of hot water service. 26/01/2021 26/01/2021 Contractor to attend and investigate.

Returned to service 26/01/21 please allow approximately 6 hours from 10am for service to be fully operational
Albert Starr House 1-35 Planned shutdown of secondary water service 26/01/2021 09/02/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 09/02/21 for approximately 4 hours for essential maintenance works
Wolverton, Alvey Street 152-175 Loss of hot water service. 26/01/2021 26/01/2021 Contractor to attend and investigate.

Returned to service 26/01/2021 please allow approximately 2 hours from 12pm for service to be fully operational.
New Place Square 2-144 Planned shutdown of hot water service 26/01/2021 09/02/2021 There will be an interruption to your hot water service from 8.30am on 09/02/21 for approximately 6 hours for essential maintenance work.
Linden Grove Hostel Loss of hot water service. 26/01/2021 26/01/2021 Contractor to attend and investigate.

Returned to service 26/01/2021 please allow approximately 2 hours from 2pm for service to be fully operational
Sydenham Hill Estate Planned shutdown of heating and hot water service 26/01/2021 09/02/2021 There will be an interruption to your heating and hot water service from 8am on 09/02/21 for approximately 9 hours for essential maintenance work.
North Peckham Estate Loss of hot water service 26/01/2021 26/01/2021 Contractor to attend and investigate.

Returned to service 26/01/21 please allow approximately 4 hours from 4.30pm for service to be fully operational
Newington Estate Loss of heating and hot water services 26/01/2021 26/01/2021 Contractor to attend and investigate.
Return to service 26/01/21. Please allow approximately 2 hours from 18:10 for service to be fully operational.
Update 26/01/21 @ 4pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Willowdene 1-28 Loss of heating and hot water service 26/01/2021 26/01/2021 Contractors to attend and investigate
Update 26/01/21 @ 6pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Update 26/01/21 @ 4pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Beechdene 1-28 Loss of heating and hot water services 26/01/2021 26/01/2021 Contractor to attend and investigate.
Return to service 26/01/21. Please allow approximately 2 hours from 18:00 for service to be fully operational.
Consort Road 4-64 Loss of heating and hot water services 26/01/2021 26/01/2021 Contractor to attend and investigate.
Update 26/01/21 @ 18:10pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Gayhurst 62-79 Loss of heating and hot water services 26/01/2021 26/01/2021 Contractor to attend and investigate.
Return to service 26/01/21. Please allow approximately 2 hours from 18:00 for service to be fully operational.
Brewhouse Walk 1-33(C); Farrins Rents 22-31(C) Loss of heating and hot water service 26/01/2021 26/01/2021 Contractor to attend and investigate. Return to service 26/01/21. Please allow approximately 2 hours from 18:00 for service to be fully operational.
Clifton Way 37-59 Loss of hot water service 26/01/2021 26/01/2021 Contractors to attend and investigate
Update 26/01/21 @ 7pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.

Return to service 26/01/21 please allow approximately 2 hours from 11pm for service to be fully operational.
Cronin Streer 39-62 Loss of hot water service 26/01/2021 26/01/2021 Contractors to attend and investigate
Update 26/01/21 @ 7pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.

Return to service 26/01/21 please allow approximately 4 hours from 11pm for service to be fully operational.
Wentworth Crescent 1-16 Loss of heating and hot water service 26/01/2021 26/01/2021 Contractors to attend and investigate

Update 26/01/21 @ 7pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible

Return to service 26/01/21 please allow approximately 2 hours from 11pm for service to be fully operational.
Wentworth Crescent 17-36(C). Loss of heating and hot water service 26/01/2021 26/01/2021 Contractors to attend and investigate
Update 26/01/21 @ 8pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.

Return to service 26/01/21 please allow approximately 2 hours from 11pm for service to be fully operational.
Rowan Court, Garnies Close 26-49(C) Loss of heating and hot water 26/01/2021 26/01/2021 Contractors to attend and investigate.

Return to service 26/01/21 please allow approximately 4 hours from 11pm for service to be fully operational.
Thames Court, Daniel Gardens 16-33(C) Loss heating service 26/01/2021 26/01/2021 Contractors to attend to attend and investigate

Return to service 26/01/21
Surrey Docks Estate Loss of heating and hot water services 26/01/2021 26/01/2021 Contractor to attend and investigate.

Return to service 26/01/21
New Place Square, 1-144(C) & 1a, 29a-29c(C); Jamica Road 182-210(E), 182a-210a(E), 182b & 182c Loss of heating and hot water service 26/01/2021 27/01/2021 Contractors to attend and investigate

Update 27/01/21 @ 7:21am. Repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible

Returned to service 27/01/21 please allow approximately 2 hours from 2pm for service to be fully operational
Linden Grove Hostel, 66 Linden Grove Loss of hot water service 26/01/2021 TBC Contractors to attend and investigate

Update 27/01/21 @ 4pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Otterburn House 1-81 Lift 6196 out of service 25/01/2021 TBC Part required
Wolverton, Alvey Street 152-175(C) Loss of hot water service 25/01/2021 25/01/2021 Contractors to attend and investigate

Returned to service 25/01/21 please allow approximately 2 hours from 12pm for service to be fully operational
Astley House 1-90 Planned shutdown of lift 3006 25/01/2021 09/02/2021 There will be an interruption to lift services from 8am on 08/02/21 for approximately 33 hours for essential repair work
Pedworth Gardens 1-34 Lift 5200 out of service 25/01/2021 25/01/2021 Technician to attend and investigate

Returned to service 25/01/2021
Vestry Road 76-112 Loss of heating service 25/01/2021 25/01/2021 Contractors to attend and investigate.

Update 25/01/21 @ 19:57. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.
Return to service 25/01/21. Please allow approximately 2 hours from 21:45 for service to be fully operational.
Castlemead 1-112 Loss of hot water service 25/01/2021 25/01/2021 Contractors to attend and investigate

Update 25/01/21 @ 4pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible

Return to service 25/01/21. Please allow approximately 2 hours from 18:00 for service to be fully operational.
Atkinson House 1-29 Loss of heating service 25/01/2021 25/01/2021 Contractors to attend and investigate

Update 25/01/21 @ 4pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible

Return to service 25/01/21. Please allow approximately 2 hours from 18:00 for service to be fully operational.
Sarnsfield House 1-56
Peterchurch House 1-56
Skenfrith House 1-56
Emergency shutdown of mains water service 25/01/2021 26/01/2021 There will be an interruption to your mains water service affecting the drinking water supply from 9am on 26/01/21 for approximately 4 hours for emergency maintenance works.
Pardoner House, Pardoner Street 1-12 Loss of heating and hot water services. 25/01/2021 25/01/2021 Contractor to attend and investigate.
Update 25/01/21 @ 20:00. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Return to service 25/01/21. Please allow approximately 4 hours from 21:30 for service to be fully operational.
Farrins Rents 19-21 Loss of heating service. 25/01/2021 25/01/2021 Contractor to attend and investigate.
Update 25/01/21 @ 19:58 .Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Return to service 25/01/21. Please allow approximately 4 hours from 21:30 for service to be fully operational.
Buckters Rents 29-51 Loss of heating and hot water services. 25/01/2021 25/01/2021 Contractor to attend and investigate.
Update 25/01/21 @ 19:30 . Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Return to service 25/01/21. Please allow approximately 4 hours from 21:30 for service to be fully operational.
Fir Trees Close 1-12; Mahogany Close 20-25; Russia Dock Road 35-38 Loss of heating and hot water services. 25/01/2021 25/01/2021 Contractor to attend and investigate.
Return to service 25/01/21. Please allow approximately 4 hours from 21:30 for service to be fully operational.
Bath Close 2-60 Loss of heating service. 24/01/2021 25/01/2021 Contractors to attend and investigate

Update 25/01/21 @ 7:15am -Repairs to your heating are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 25/01/21 please allow approximately 2 hours from 10am for service to be fully operational
Fearnley House, Vestry Road 1-132 Loss of hot water service 24/01/2021 26/01/2021 Contractors to attend and investigate.
Return to service 26/01/21. Please allow approximately 2 hours from 20:10 for service to be fully operational
Update 26/01/21 @ 7pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Update 26/01/21 @ 4pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Consort Estate Loss of heating and hot water service 23/01/2021 TBC Contractors to attend and investigate

Update 27/01/21 @ 4pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Missenden 1-165 Lift 4015 out of service 22/01/2021 TBC Engineer to attend and investigate
Meeting House Lane 91-145 Urgent shutdown of mains water service 22/01/2021 29/01/2021 There will be an interruption to your mains water service affecting the drinking water supply from 9am on 29/01/21 for approximately 2 hours for urgent maintenance works
104-162 Bath Close (Evens)
25-51 Laburnum Close
19-102 Staveley Close
Planned shutdown of heating and hot water service 21/01/2021 04/02/2021 There will be an interruption to your heating and hot water service from 8am on 04/02/21 for approximately 9 hours for essential maintenance work.
Laburnum Close 1-24 Planned shutdown of heating and hot water service 21/01/2021 04/02/2021 There will be an interruption to your heating and hot water service from 8am on 04/02/21 for approximately 9 hours for essential maintenance work.
Priory Court 1-72
Priory Court T&RA Hall
Planned shutdown of heating and hot water service 21/01/2021 04/02/2021 There will be an interruption to your heating and hot water service from 9am on 04/02/21 for approximately 7 hours for essential maintenance work.
Dunnico House 1-24 Planned shutdown of secondary water service 20/01/2021 03/02/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 03/02/21 for approximately 4 hours for essential maintenance works.
Hythe House 1-40 Urgent shutdown of secondary water service 20/01/2021 25/01/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 25/01/21 for approximately 4 hours for urgent maintenance works
Mcneil Road 1-61
Chatham House 1-18
Rignold House 1-16
Fowler House 1-14
Planned shutdown of heating and hot water service 20/01/2021 02/02/2021 There will be an interruption to your heating and hot water service from 8am on 02/02/21 for approximately 10 hours for essential maintenance work.
Bath Close 104-114
Clifton Way 22-32
Planned shutdown of heating and hot water service 20/01/2021 02/02/2021 There will be an interruption to your heating and hot water service from 9am on 02/02/21 for approximately 9 hours for essential maintenance work.
Bath Close 2-66, 80-90 Planned shutdown of heating and hot water service 20/01/2021 03/02/2021 There will be an interruption to your heating and hot water service from 9am on 03/02/21 for approximately 9 hours for essential maintenance work.
Woolstaplers Way 1-153
Cadbury Way 1-149
Urgent shutdown of hot water service 20/01/2021 28/01/2021 There will be an interruption to your hot water services from 8.30am on 28/01/21 for approximately 6 hours for urgent maintenance works
Arica House 1-88 Planned shutdown of secondary water service 19/01/2021 02/02/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 02/02/21 for approximately 4 hours for essential maintenance works.
Dighton Court 1-38 Planned shutdown of secondary water service 19/01/2021 05/02/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 10am on 02/02/21 to 05/02/21 daily for approximately 4 hours for essential maintenance works.
Missenden 1-165 Planned shutdown of hot water service 19/01/2021 02/02/2021 There will be an interruption to your hot water service from 9am on 02/02/21 for approximately 4 hours for essential maintenance work.
Aberfeldy House 1-155 Lift 4101 out of service 19/01/2021 26/01/2021 Technician to attend

Update 21/01/2021: Repairs team to investigate water ingress into the lift shaft

Returned to service 26/01/2021
Overy House 16-25 Planned shutdown of secondary water service 18/01/2021 01/02/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 01/02/21 for approximately 4 hours for essential maintenance works
East Street 218 A-F Planned shutdown of secondary water service 15/01/2021 01/02/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 10am on 29/01/21 to 01/02/21 daily for approximately 4 hours for essential maintenance works
East Street 184 A-F Planned shutdown of secondary water service 15/01/2021 28/01/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 10am on 27/01/21 to 28/01/21 daily for approximately 4 hours for essential maintenance works
Sharsted Street 24a - 24f Planned shutdown of secondary water service 15/01/2021 01/02/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 10am on 29/01/21 to 01/02/21 daily for approximately 4 hours for essential maintenance works
Osprey Estate Planned shutdown of heating and hot water service 14/01/2021 28/01/2021 There will be an interruption to your heating and hot water service from 9am on 28/01/21 for approximately 4 hours for essential maintenance work.
Cronin Street 1-26
East Surrey Grove 18-68
Planned shutdown of heating and hot water service 14/01/2021 28/01/2021 There will be an interruption to your heating and hot water service from 8am on 28/01/21 for approximately 9 hours for essential maintenance works
Leontine Close 1-99 Planned shutdown of heating and hot water service 12/01/2021 26/01/2021 There will be an interruption to your heating and hot water service from 8am on 26/01/21 for approximately 9 hours for essential maintenance work
Flaxman House 1-10 Planned shutdown of secondary water service 12/01/2021 28/01/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 10am on 26/01/21 to 28/01/21 daily for approximately 4 hours for essential maintenance works
Eglington Court 36-44 Planned shutdown of secondary water service 08/01/2021 25/01/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 10am on 22/01/21 to 25/01/21 daily for approximately 4 hours for essential maintenance works
Edwin House 1-66 Lift 3170 out of service 04/01/2021 TBC Repairs required

Update 19/01/21: Repairs to investigate water ingress into the lift pit
Quedgeley Court 1-36 Loss of heating and hot water service. 02/01/2021 TBC Contractors to attend and investigate.

Update 27/01/21 @ 4pm. Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Vaughan House 1-51 Planned shutdown of secondary water service 31/12/2020 26/01/2021 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 10am on 15/01/21 to 26/01/21 daily for approximately 4 hours for essential maintenance works
Gayhurst 1-162
Hambledon 1-20
Planned shutdown of hot water service 24/12/2020 06/01/2021 There will be an interruption to your hot water service from 9am on 06/01/21 for approximately 4 hours for essential maintenance works
Wickway Court 1-118 Planned shutdown of lift 6204 24/12/2020 19/02/2021 There will be an interruption to lift services from 8am on 11/01/21 until 19/02/21 for essential refurbishment work.
Sunwell Close 31-39 Loss of heating service 04/12/2020 TBC Contractors to attend and investigate
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Update 24/04/2018: Works to the lift shaft are due to start on 07/05/2019. The duration of these works will be approximately 10 weeks

Update 16/07/2019: Due to operational issues, the completion date has been delayed. An update will be provided when we are advised

Update 11/09/2019: Hoardings and scaffolding are now in place. Repairs are due to commence on 13/09/2019

Update 20/11/2019: We anticipate the repair to the lift shaft will be completed on the 06/12/19. Further to this, it is anticipated the lift will be returned to service on the 13/12/2019

Update 18/12/2019: Unfortunately, due to unforeseen circumstances it has not been possible to return the lift to service. An update on the return to service date will be available in due course.

Update 03/07/2020: Works to the lift shaft are nearing completion and await structural engineers final report
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Update 24/04/2018: Works to the lift shaft are due to start on 07/05/2019. The duration of these works will be approximately 10 weeks

Update 16/07/2019: Due to operational issues, the completion date has been delayed. An update will be provided when we are advised

Update 11/09/2019: Hoardings and scaffolding are now in place. Repairs are due to commence on 13/09/2019

Update 20/11/2019: We anticipate the repair to the lift shaft will be completed on the 06/12/19. Further to this, it is anticipated the lift will be returned to service on the 13/12/2019

Update 18/12/2019: Unfortunately, due to unforeseen circumstances it has not been possible to return the lift to service. An update on the return to service date will be available in due course.

Update 03/07/2020: Works to the lift shaft are nearing completion and await structural engineers final report

Page last updated: 27 January 2021 16:49

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