Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may vary.

Please note: heating for all residents and tenants on district heating will switch off automatically if the outside air temperature is above 17°C and come back on when the temperature drops below this point.

If your issue is not listed here, find out how to report a repair.

Page last updated: 12 December 2018 09:17

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Eugene Cotter House, Beckway Street 1-63 Loss of hot water service 12/12/2018 TBC Contractors to attend and investigate.
Dodd House, Galleywall Road 1-32(C) Loss of cold water service 11/12/2018 11/12/2018 Contractor to attend and investigate.

Returned to service 11/12/18 please allow approximately 2 hours from 03:00am for service to be fully operational.
Kevan House 1-82 Lift 6102 out of service 11/12/2018 TBC Repairs required
Yarnfield Square 15-46 Urgent shutdown of secondary water service 11/12/2018 14/12/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 14/12/2018 for approximately 2 hours for urgent maintenance works
Setchell Estate Urgent shutdown of heating and hot water service 11/12/2018 18/12/2018 There will be an interruption to your heating and hot water service from 8am on the 18/12/18 for approximately 10 hours for urgent maintenance works
Castlemead 1-112 Loss of hot water service 11/12/2018 11/12/2018 Contractors to attend and investigate.

Returned to service 11/12/2018 please allow approximately 4 hours from 2pm for service to be fully operational.
Brimmington Estate Loss of heating and hot water service 11/12/2018 11/12/2018 Returned to service 11/12/2018 please allow approximately 6 hours from 2pm for service to be fully operational.
Acorn Estate Loss of heating and hot water service 11/12/2018 11/12/2018 Returned to service 11/12/2018 please allow approximately 4 hours from 3:30pm for service to be fully operational.
Devon Mansions 169 - 180 Lift 5024 is out of service 11/12/2018 TBC Contractor to attend and investigate
Doddington Grove SE17 3SY Loss of mains drinking water 11/12/2018 11/12/2018 Thames Water are on site carrying out repairs to a water leak . Thames Water reference number 3120393 or 272040 and contact number 0800 316 9800 for further information.

Returned to service 11/12/2018 residents may experience low water pressure please allow approximately 4-5 hours from 4pm for service to be fully restored.
Fearnley House 1-132 Loss of heating and hot water service 11/12/2018 11/12/2018 Contractors to attend and investigate

Returned to service 11/12/2018 please allow approximately 2 hours from 4pm for service to be fully operational.
Lucey Way 2-252(E) Loss of Secondary water service 11/12/2018 12/12/2018 Contractors to attend and investigate

Returned to service 12/12/18. Please allow approximately 2 hours from 7am for service to be fully operational.
Povey House 1-39 Loss of hot water service 11/12/2018 11/12/2018 Contractors to attend and investigate
Returned to service 11/12/2018 please allow approximately 2 hours from 7pm for service to be fully operational
Eugene Cotter House 1-63 Loss of heating and hot water service 11/12/2018 11/12/2018 Contractors to attend and investigate
Returned to service 11/12/2018 please allow approximately 2 hours from 7pm for service to be fully operational
Hodister Close 2-13 Loss of heating and hot water service 11/12/2018 11/12/2018 Contractors to attend and investigate
Returned to service 11/12/2018 please allow approximately 2 hours from 7pm for service to be fully operational
Trafalgar House 1-62 Lift 4065 out of service 11/12/2018 12/12/2018 Contractors to attend and investigate

Returned to service 12/12/2018
Chalmers Walk 1-20
Copley Close 1-5
Loss of heating and hot water service 10/12/2018 10/12/2018 Contractors to attend and investigate

Returned to service 10/12/18 please allow approximately 4 hours from 4pm for service to be fully operational.
Kimpton Road 1-35 Loss of heating and hot water service 10/12/2018 10/12/2018 Contractors to attend and investigate.

Returned to service 10/12/18. Please allow approximately 2 hours from 17:30 for service to be fully operational.
Mary Datchelor Close 1-37 Loss of heating service 10/12/2018 10/12/2018 Contractors to attend and investigate.

Returned to service 10/12/18. Please allow approximately 2 hours from 17:30 for service to be fully operational
Lettsom Estate Loss of heating and hot water service 10/12/2018 10/12/2018 Contractors to attend and investigate.

Returned to service 10/12/18. Please allow approximately 6 hours from 18:30 for service to be fully operational
Marlborough Close 1-77, 2-78 Loss of heating and hot water service 10/12/2018 11/12/2018 Contractors to attend and investigate

Returned to service 11/12/18 please allow approximately 2 hours from 11pm for service to be fully operational.
Eugene Cotter House 1-63 Loss of heating and hot water service 10/12/2018 11/12/2018 Contractors to attend and investigate

Returned to service 11/12/18 please allow approximately 2 hours from 11pm for service to be fully operational.
Aylesbury Estate Loss of heating and hot water service 10/12/2018 11/12/2018 Contractors on site to repair a leak on the system

Returned to service 11/12/18 please allow approximately 7 hours from 08:00am for service to be fully operational.
Harold Maddison House 1-48 Lift 4002 out of service 10/12/2018 11/12/2018 Contractors to attend and investigate

Returned to service 11/12/2018
Holberry House 1-28 Lift 2129 out of service 10/12/2018 11/12/2018 Contractors to attend and investigate

Returned to service 11/12/2018
Market Place, SE16 3UQ Loss of Electricity 10/12/2018 10/12/2018 UKPN to attend and investigate.

Returned to service 10/12/2018
SE1 Area Loss of Electricity 10/12/2018 10/12/2018 UKPN to attend and investigate.

Returned to service 10/12/2018
Bradley House 1-77 Planned shutdown of mains water service 07/12/2018 21/12/2018 There will be an interruption to your mains water supply affecting the drinking water from 9am on the 21/12/18 for approximately 4 hours for essential maintenance works
Sarnsfield House 1-56
Skenfrith House 1-56
Peterchurch House 1-56
Urgent shutdown of secondary water service 07/12/2018 14/12/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 8am on 14/12/2018 for approximately 6 hours for urgent maintenance works
Tissington Court 1-134 Planned shutdown of hot water service 07/12/2018 20/12/2018 There will be an interruption to your hot water service from 9am on the 20/12/18 for approximately 6 hours for essential maintenance works
Tissington Court 73-134 Loss of electricity 07/12/2018 08/12/2018 Contractor on site to restore power. Estimated return within 3 hours.

Returned to service 08/12/18.
Dekker House 1-30 Planned shutdown of secondary water service 06/12/2018 20/12/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 20/12/2018 for approximately 4 hours for essential maintenance works
Brook Drive 71-89 Planned shutdown of lift 1007 06/12/2018 20/12/2018 There will be an interruption to lift services from 8am on 20/12/18 for approximately 9 hours for essential repair work
Rock Grove Way 1-42 Planned shutdown of hot water service 06/12/2018 20/12/2018 There will be an interruption to your hot water service from 9am on the 20/12/18 for approximately 4 hours for essential maintenance works
Wendover 1-240 &
1A, Aylesbury Learning Centre.
Loss of heating and hot water service 06/12/2018 06/12/2018 Contractors to attend and investigate
Elmwood Road 76-86 Planned shutdown of secondary and mains water services 05/12/2018 19/12/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers, wash hand basins and mains water affecting drinking water from 9am on the 19/12/18 for approximately 4 hours for essential maintenance works
Albert Barnes House 1-99 Urgent shutdown of heating service. 05/12/2018 13/12/2018 There will be an interruption to your heating service from 9am on the 13/12/18 for approximately 3 hours for urgent maintenance works
Russell Court 14-44 SHU
Russell Court 1-13
Planned shutdown of secondary water service 04/12/2018 18/12/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 18/12/2018 for approximately 4 hours for essential maintenance works
Wendover 241-471
Wolverton 152-192
Planned shutdown of heating and hot water service 04/12/2018 18/12/2018 There will be an interruption to your heating and hot water service from 6am on the 18/12/18 for approximately 12 hours for essential maintenance works
Brookstone Court 1-65 Planned shutdown of lift 2001 04/12/2018 19/12/2018 There will be an interruption to lift services from 8am on 17/12/18 for approximately 57 hours for essential repair work
Crane House 1 - 70 Lift 3016 is out of service 03/12/2018 TBC Repairs required
Woolstaplers Way 1-189
Cadbury Way 1-149
Planned shutdown of heating service 30/11/2018 14/12/2018 There will be an interruption to your heating service from 9am on the 14/12/18 for approximately 6 hours for essential maintenance works
St Stephens House 1 - 20 Lift 4045 is out of service 30/11/2018 TBC Repairs required
Marden Square 2 - 185 Lift 5057 is out of service 30/11/2018 11/12/2018 Repairs required

Returned to service 11/12/2018
Moody Road 1 -12 Lift 6037 is out of service 30/11/2018 13/12/2018 Contractor to attend and investigate

Update 04/12/2018: Specialist repairs required

Return to service date changed from 07/12/2018 to 13/12/2018
Brimmington Estate Planned shutdown of heating and hot water service 29/11/2018 13/12/2018 There will be an interruption to your heating and hot water service from 8am on the 13/12/18 for approximately 9 hours for essential maintenance works
Wendover 241 - 471 Lift 4034 is out of service 29/11/2018 TBC Contractor to investigate
Landmann House 1-52 Planned shutdown of secondary water service 29/11/2018 13/12/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 13/12/2018 for approximately 4 hours for essential maintenance works
Huberd House 1-38 Planned shutdown of secondary water service 29/11/2018 13/12/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 13/12/2018 for approximately 4 hours for essential maintenance works
Blick House 1 - 38 Lift 5102 is out of service 29/11/2018 11/12/2018 Contractor to attend and investigate

Update 05/12/18: Specialist repairs required

Returned to service 11/12/2018
Amina Way 1-119 odd, 1-70 Planned shutdown of heating service 28/11/2018 12/12/2018 There will be an interruption to your heating service from 9am on the 12/12/18 for approximately 6 hours for essential maintenance works
Wivenhoe Close 2-52 Planned shutdown of secondary water service 28/11/2018 12/12/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 12/12/2018 for approximately 4 hours for essential maintenance works
Northchurch 1-76
Taplow 1-215
Planned shutdown of hot water service 28/11/2018 11/12/2018 There will be an interruption to your hot water service from 9am on the 11/12/18 for approximately 4 hours for essential maintenance works
Crayford House 1-35 Lift 1164 out of service 28/11/2018 12/12/2018 Repairs required

Update 06/12/2018: Part has been sent away for specialist repair

Return to service date changed from 07/12/2018 to 12/12/2018
Wendover 1-18, 73-94, 157-178
Wolverton 60-125
Planned shutdown of heating and hot water service 26/11/2018 10/12/2018 There will be an interruption to your heating and hot water service from 6am on the 10/12/18 for approximately 12 hours for essential maintenance works
Bateman House 1-68 Planned shutdown of secondary water service 26/11/2018 10/12/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 10/12/2018 for approximately 4 hours for essential maintenance works
Prospect House 1-63 Planned shutdown of secondary water service 26/11/2018 10/12/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 10/12/2018 for approximately 4 hours for essential maintenance works
Redbridge Gardens 1-123 Planned shutdown of lift 6171 21/11/2018 06/12/2018 There will be an interruption to lift services from 8am on 05/12/18 for approximately 33 hours for essential repair work
Shaftesbury Court 25-36 Planned shutdown of lift 2021 12/11/2018 14/12/2018 There will be an interruption to lift services from 8am on 12/11/18 until 14/12/18 for essential refurbishment work
Shaftesbury Court 13-24 Planned shutdown of lift 2020 12/11/2018 14/12/2018 There will be an interruption to lift services from 8am on 12/11/18 until 14/12/18 for essential refurbishment work
Pedworth Gardens 1-34 Planned shutdown of lift 5099 05/11/2018 21/12/2018 There will be an interruption to lift services from 8am on 19/11/18 until 21/12/18 for essential refurbishment work
Masterman House, Elmington Estate Loss of Gas Supply 24/10/2018 10/12/2018 SGN to start works Monday 29/10/2018

Update 20/11/18: works ongoing with completion expected in approximately 2 weeks.

Returned to service 10/12/18 - If you have not been reconnected to the new supply please contact SGN on 0800 912 1700 or Actionshake Ltd on 01268 541515.
Mortlock Close 14-19 Door entry system is not operational. 16/10/2018 TBC The door entry system is obsolete and cannot be repaired. It is to be renewed and section 20 notifications are due to be sent.
Abinger House 1-8 Planned shutdown of lift 1158 01/10/2018 21/12/2018 There will be an interruption to lift services from 8am on 15/10/18 until 21/12/18 for essential refurbishment work.
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Page last updated: 12 December 2018 09:17