Communal breakdowns
This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may vary.
Please note: heating for all residents and tenants on district heating will switch off automatically if the outside air temperature is above 17°C and come back on when the temperature drops below this point.
If your issue is not listed here, find out how to report a repair.
Page last updated: 16 December 2018 10:36
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Cossall Walk 1-108 | Loss of heating and hot water | 16/12/2018 | TBC | Contractors to attend and investigate |
| Mortlook close 1-12(c); Sunwell close.
|
Loss of hot water service from communal boiler | 16/12/2018 | TBC | Contractor to attend and investigate |
| Sunwell Close 31-39(C). | Loss of heating and hot water service | 16/12/2018 | TBC | Contractor to attend and investigate |
| Harold Maddison House, Alberta Street 1-48(C). | Loss of heating and hot water service | 16/12/2018 | TBC | Contractor to attend and investigate |
| HOOK CLOSE 20-31(C) | Loss of heating and hot water service | 16/12/2018 | TBC | Contractor to visit and investigate |
| Felbridge House 1-86 | Loss of primary and secondary water service | 15/12/2018 | TBC | Contractor to attend and investigate. |
| Otterburn House, Sultan Street 1-81(C) | Loss of heating water and hot water service | 15/12/2018 | TBC | Contractors to attend and investigate. |
| Harold Maddison House 1-48 | Loss of heating and hot water service | 15/12/2018 | 15/12/2018 | Contractor to attend and investigate.
Returned to service 15/12/18 please allow approximately 4 hours from 12pm for service to be fully operational |
| Millender Walk 1-78(C) | Loss of heating and hot water | 15/12/2018 | 15/12/2018 | Contractors to attend and investigate.
Returned to service 15/12/18 please allow approximately 2 hours from 10pm for service to be fully operational |
| Gayhurst, Hopwood Road 145-162(C | Loss hot water service | 15/12/2018 | 15/12/2018 | Contractors to attend and investigate.
Returned to service 15/12/18 please allow approximately 2 hours from 10pm for service to be fully operational |
| Montague Square 20-40 | Loss of heating and hot water service | 15/12/2018 | 16/12/2018 | Contractor to attend and investigate.
Returned to service 15/12/18 please allow approximately 2 hours from 11pm for service to be fully operational |
| Bridport 1-32 | Lift 4074 out of service | 14/12/2018 | TBC | Contractors to attend and investigate |
| Hodister Close 2-13 | Loss of heating service | 14/12/2018 | TBC | Contractors to attend and investigate |
| Wakefield House, Goldsmith Road 1-91 | Loss of hot water service | 14/12/2018 | 14/12/2018 | Contractors to attend and investigate
Returned to service 14/12/18 please allow approximately 2 hours from 2pm for service to be fully operational |
| Harry Lamborn House 1-36 | Low temperatures to heating and hot water service | 14/12/2018 | TBC | Contractors to attend and investigate |
| Havil Street 69-79 and 127 | Loss of heating and hot water service | 14/12/2018 | 14/12/2018 | Contractors to attend and investigate
Returned to service 14/12/18 please allow approximately 2 hours from 2.30pm for service to be fully operational |
| Sedgmoor Place 20-54 and 72-110 | Loss of heating and hot water service | 14/12/2018 | 14/12/2018 | Contractors to attend and investigate
Returned to service 14/12/18 please allow approximately 2 hours from 2.30pm for service to be fully operational |
| Harold Maddison House 1-48 | Loss of heating and hot water service | 14/12/2018 | 14/12/2018 | Contractors to attend and investigate.
Return to service 14/12/18 please allow approximately 2 hours from 11pm for service to be fully operational. |
| Leontine Close 1-99 | Lift 3110 out of service | 14/12/2018 | 14/12/2018 | Contractors to attend and investigate
Returned to service 14/12/2018 |
| Haymerle House 1-25 | Lift 3181 out of service | 14/12/2018 | TBC | Contractors to attend and investigate |
| Millender Walk 1-78 | Loss of heating and hot water service | 14/12/2018 | 14/12/2018 | Contractors to attend and investigate.
Return to service 14/12/18 please allow approximately 2 hours from 11pm for service to be fully operational. |
| Dodd House 1-32 | Loss of secondary water service | 14/12/2018 | 15/12/2018 | Contractors to attend and investigate.
Returned to service 15/12/18 please allow approximately 2 hours from 1am for service to be fully operational |
| Otterburn House 1-81 | Loss of heating & secondary water service | 13/12/2018 | 13/12/2018 | Contractors to attend and investigate
Returned to service 13/12/18 please allow approximately 2 hours from 11pm for service to be fully operational |
| Gayhurst 1-162
Hambledon 1-20 |
Urgent shutdown of heating service | 13/12/2018 | 17/12/2018 | There will be an interruption to your heating service from 9am on the 17/12/18 for approximately 4 hours for urgent maintenance works |
| Setchell Estate | Low temperatures to heating and hot water service | 13/12/2018 | TBC | Contractors to attend and investigate |
| Lockwood Square 1-188 | Lift 5052 out of service | 13/12/2018 | 13/12/2018 | Contractors to attend and investigate
Returned to service 13/12/2018 |
| Northchurch 1-20 | Loss of heating and hot water service | 13/12/2018 | 13/12/2018 | Contractors to attend and investigate
Returned to service 13/12/18 please allow approximately 2 hours from 2pm for service to be fully operational |
| Wendover 241-471 and 251a-256a | Loss of heating service | 13/12/2018 | 13/12/2018 | Contractors to attend and investigate
Returned to service 13/12/18 please allow approximately 2 hours from 11pm for service to be fully operational |
| Hillery Close 7-12 | Loss of hot water service | 13/12/2018 | 13/12/2018 | Contractors to attend and investigate
Returned to service 13/12/18 please allow approximately 2 hours from 11pm for service to be fully operational |
| Millender Walk 1-78 | Loss of heating and hot water service | 13/12/2018 | 13/12/2018 | Contractors to attend and investigate
Returned to service 13/12/18 please allow approximately 2 hours from 11pm for service to be fully operational |
| Crossmount House 1-82 | Loss of heating and hot water service | 13/12/2018 | 13/12/2018 | Contractors to attend and investigate
Returned to service 13/12/18 please allow approximately 2 hours from 11pm for service to be fully operational |
| Coniston House, Wyndham Road 1-82 | Loss of hot water service | 13/12/2018 | 13/12/2018 | Contractors to attend and investigate
Returned to service 13/12/18 please allow approximately 2 hours from 11pm for service to be fully operational |
| Eugene Cotter House, Beckway Street 1-63 | Loss of hot water service | 12/12/2018 | 12/12/2018 | Contractors to attend and investigate.
Returned to service 12/12/18 please allow approximately 4 hours from 9.30pm for service to be fully operational |
| Conant House 1-84 | Emergency shutdown of hot water service | 12/12/2018 | 13/12/2018 | There will be an interruption to your hot water service from 8am on the 13/12/18 for approximately 6 hours for emergency maintenance works |
| Ellery House 1-24 | Loss of hot water service | 12/12/2018 | 12/12/2018 | Contractors to attend and investigate
Returned to service 12/12/18 please allow approximately 4 hours from 9.30pm for service to be fully operational |
| Fairby House 1-20
Fawkham House 1-35 |
Urgent shutdown of mains water service | 12/12/2018 | 14/12/2018 | There will be an interruption to your mains water supply affecting the drinking water from 10am on the 14/12/18 for approximately 6 hours for urgent maintenance works. |
| Kirby Estate 71-119 | Urgent shutdown of mains water service | 12/12/2018 | 19/12/2018 | There will be an interruption to your mains water supply affecting drinking water on the 19/12/18 from 9am for approximately 7 hours for urgent maintenance works. |
| Curtis Way 37-43 | Loss of heating and hot water service | 12/12/2018 | 12/12/2018 | Contractors to attend and investigate
Returned to service 12/12/18 please allow approximately 4 hours from 9.30pm for service to be fully operational |
| Taplow 1-215 | Loss of hot water service | 12/12/2018 | 12/12/2018 | Contractors to attend and investigate
Returned to service 12/12/18 please allow approximately 4 hours from 4pm for service to be fully operational |
| Tissington Court 73-134 | Urgent Electrical Shutdown | 12/12/2018 | 19/12/2018 | There will be an interruption to your electrical services affecting all internal appliances, heating/hot water, communal lighting, lifts, drinking water and door entry systems from 10am on 19/12/2018 for approximately 5 hours for urgent maintenance works |
| Kevan House 1-82 | Loss of heating service | 12/12/2018 | 12/12/2018 | Contractors to attend and investigate.
Returned to service 12/12/18 please allow approximately 4 hours from 9.30pm for service to be fully operational |
| Hodister Close 2-13 | Loss of heating service | 12/12/2018 | 12/12/2018 | New part required
Returned to service 12/12/2018 please |
| Ullswater Hostel, Hillbeck Close, London, SE15 1EE | Loss of heating and hot water service | 12/12/2018 | 13/12/2018 | Contractors to attend and investigate
Returned to service 13/12/18 please allow approximately 2 hours from 2pm for service to be fully operational |
| Coniston House 1-82 | No secondary water service | 12/12/2018 | 13/12/2018 | Contractors to attend and investigate.
Returned to service 13/12/18 |
| Witcombe Point 1 -76 | Lift 3117 is out of service | 12/12/2018 | 14/12/2018 | Technician to attend and investigate
Returned to service 14/12/2018 |
| Yarnfield Square 15-46 | Urgent shutdown of secondary water service | 11/12/2018 | 14/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 14/12/2018 for approximately 2 hours for urgent maintenance works |
| Setchell Estate | Urgent shutdown of heating and hot water service | 11/12/2018 | 18/12/2018 | There will be an interruption to your heating and hot water service from 8am on the 18/12/18 for approximately 10 hours for urgent maintenance works |
| Devon Mansions 169 - 180 | Lift 5024 is out of service | 11/12/2018 | TBC | Contractor to attend and investigate |
| Lucey Way 2-252(E) | Loss of Secondary water service | 11/12/2018 | 12/12/2018 | Contractors to attend and investigate
Returned to service 12/12/18. Please allow approximately 2 hours from 7am for service to be fully operational. |
| Bradley House 1-77 | Planned shutdown of mains water service | 07/12/2018 | 21/12/2018 | There will be an interruption to your mains water supply affecting the drinking water from 9am on the 21/12/18 for approximately 4 hours for essential maintenance works |
| Sarnsfield House 1-56
Skenfrith House 1-56 Peterchurch House 1-56 |
Urgent shutdown of secondary water service | 07/12/2018 | 14/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 8am on 14/12/2018 for approximately 6 hours for urgent maintenance works |
| Tissington Court 1-134 | Planned shutdown of hot water service | 07/12/2018 | 20/12/2018 | There will be an interruption to your hot water service from 9am on the 20/12/18 for approximately 6 hours for essential maintenance works |
| Dekker House 1-30 | Planned shutdown of secondary water service | 06/12/2018 | 20/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 20/12/2018 for approximately 4 hours for essential maintenance works |
| Brook Drive 71-89 | Planned shutdown of lift 1007 | 06/12/2018 | 20/12/2018 | There will be an interruption to lift services from 8am on 20/12/18 for approximately 9 hours for essential repair work |
| Rock Grove Way 1-42 | Planned shutdown of hot water service | 06/12/2018 | 20/12/2018 | There will be an interruption to your hot water service from 9am on the 20/12/18 for approximately 4 hours for essential maintenance works |
| Wendover 1-240 &
1A, Aylesbury Learning Centre. |
Loss of heating and hot water service | 06/12/2018 | 07/12/2018 | Contractors to attend and investigate
Returned to service 07/12/18 |
| Elmwood Road 76-86 | Planned shutdown of secondary and mains water services | 05/12/2018 | 19/12/2018 | There will be an interruption to your secondary water service affecting toilets, baths/showers, wash hand basins and mains water affecting drinking water from 9am on the 19/12/18 for approximately 4 hours for essential maintenance works |
| Albert Barnes House 1-99 | Urgent shutdown of heating service. | 05/12/2018 | 13/12/2018 | There will be an interruption to your heating service from 9am on the 13/12/18 for approximately 3 hours for urgent maintenance works |
| Russell Court 14-44 SHU
Russell Court 1-13 |
Planned shutdown of secondary water service | 04/12/2018 | 18/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 18/12/2018 for approximately 4 hours for essential maintenance works |
| Wendover 241-471
Wolverton 152-192 |
Planned shutdown of heating and hot water service | 04/12/2018 | 18/12/2018 | There will be an interruption to your heating and hot water service from 6am on the 18/12/18 for approximately 12 hours for essential maintenance works |
| Brookstone Court 1-65 | Planned shutdown of lift 2001 | 04/12/2018 | 19/12/2018 | There will be an interruption to lift services from 8am on 17/12/18 for approximately 57 hours for essential repair work |
| Crane House 1 - 70 | Lift 3016 is out of service | 03/12/2018 | TBC | Repairs required |
| Woolstaplers Way 1-189
Cadbury Way 1-149 |
Planned shutdown of heating service | 30/11/2018 | 14/12/2018 | There will be an interruption to your heating service from 9am on the 14/12/18 for approximately 6 hours for essential maintenance works |
| St Stephens House 1 - 20 | Lift 4045 is out of service | 30/11/2018 | TBC | Repairs required |
| Moody Road 1 -12 | Lift 6037 is out of service | 30/11/2018 | 14/12/2018 | Contractor to attend and investigate
Update 04/12/2018: Specialist repairs required Return to service date changed from 07/12/2018 to 13/12/2018 Returned to service 14/12/2018 |
| Brimmington Estate | Planned shutdown of heating and hot water service | 29/11/2018 | 13/12/2018 | There will be an interruption to your heating and hot water service from 8am on the 13/12/18 for approximately 9 hours for essential maintenance works |
| Landmann House 1-52 | Planned shutdown of secondary water service | 29/11/2018 | 13/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 13/12/2018 for approximately 4 hours for essential maintenance works |
| Huberd House 1-38 | Planned shutdown of secondary water service | 29/11/2018 | 13/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 13/12/2018 for approximately 4 hours for essential maintenance works |
| Wendover 241 - 471 | Lift 4034 is out of service | 29/11/2018 | 14/12/2018 | Contractor to investigate
Returned to service 14/12/2018 |
| Amina Way 1-119 odd, 1-70 | Planned shutdown of heating service | 28/11/2018 | 12/12/2018 | There will be an interruption to your heating service from 9am on the 12/12/18 for approximately 6 hours for essential maintenance works |
| Wivenhoe Close 2-52 | Planned shutdown of secondary water service | 28/11/2018 | 12/12/2018 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 12/12/2018 for approximately 4 hours for essential maintenance works |
| Crayford House 1-35 | Lift 1164 out of service | 28/11/2018 | 12/12/2018 | Repairs required
Update 06/12/2018: Part has been sent away for specialist repair Return to service date changed from 07/12/2018 to 12/12/2018 Returned to service 13/12/2018 |
| Shaftesbury Court 25-36 | Planned shutdown of lift 2021 | 12/11/2018 | 14/12/2018 | There will be an interruption to lift services from 8am on 12/11/18 until 14/12/18 for essential refurbishment work |
| Shaftesbury Court 13-24 | Planned shutdown of lift 2020 | 12/11/2018 | 14/12/2018 | There will be an interruption to lift services from 8am on 12/11/18 until 14/12/18 for essential refurbishment work |
| Pedworth Gardens 1-34 | Planned shutdown of lift 5099 | 05/11/2018 | 21/12/2018 | There will be an interruption to lift services from 8am on 19/11/18 until 21/12/18 for essential refurbishment work |
| Mortlock Close 14-19 | Door entry system is not operational. | 16/10/2018 | TBC | The door entry system is obsolete and cannot be repaired. It is to be renewed and section 20 notifications are due to be sent. |
| Abinger House 1-8 | Planned shutdown of lift 1158 | 01/10/2018 | 21/12/2018 | There will be an interruption to lift services from 8am on 15/10/18 until 21/12/18 for essential refurbishment work. |
| 107 Chandler Way 1-9 | Lift 6045 out of service | 28/07/2017 | TBC | Contractors to attend and investigate.
Update: 03/08/17 Contractors are still investigating. Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works Update 07/09/2018: Load bearing calculations are being sought for major works to take place Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use. |
| Calypso Crescent | Lift 6043 out of service | 19/07/2017 | TBC | Contractors to attend and investigate.
Update: 03/08/17 Contractors are still investigating. Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works Update 07/09/2018: Load bearing calculations are being sought for major works to take place Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use. |
Page last updated: 16 December 2018 10:36
