Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to summer mode borough wide in phases on 22 May 2024 and 23 May 2024. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.
If your issue is not listed, find out how to report a repair.
Page last updated: 26 July 2024 21:45
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Keyworth Street Hostel | Lift 2000 out of service | 26/07/2024 | 26/07/2024 | Contractors to attend and investigate
Returned to service 26/07/2024 |
| Bardell House 17-24 | Lift 5109 out of service | 26/07/2024 | TBC | Repairs required |
| Northcott Hostel | Lift 1999 out of service | 26/07/2024 | TBC | Technician to attend and investigate |
| Alscot Way 12-22 | Loss of hot water service | 26/07/2024 | 26/07/2024 | Contractors to attend and investigate.
Returned to service 26/07/2024 please allow approximately 4 hours from 9:45pm for service to be fully operational. |
| Amina Way 1-144 | Planned shutdown of heating and hot water services | 25/07/2024 | 08/08/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 08/08/24 for approximately 7 hours for essential maintenance works. |
| Padbury 1-25
Ravenstone 1-81 Winslow 1-30 |
Planned shutdown of heating service | 24/07/2024 | 07/08/2024 | There will be an interruption to the heating service to your block from 9am on 07/08/24 for approximately 7 hours for essential maintenance works. |
| Edwin House 1-66 | Urgent shutdown of secondary water service | 24/07/2024 | 31/07/2024 | Owing to a urgent repairs there will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 31/07/24 for approximately 4 hours for essential maintenance works. |
| Shere House 8-15 | Planned shutdown of mains water service | 24/07/2024 | 07/08/2024 | There will be an interruption to the mains water service to your block affecting the mains drinking water supply from 8am on 07/08/24 for approximately 5 hours for essential maintenance works |
| Balin House 1-25 | Planned shutdown of secondary water service | 23/07/2024 | 02/08/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 02/08/24 for approximately 4 hours for essential maintenance works. |
| Neville Close 22-103
Wilmot Close 1-72 |
Planned shutdown of heating and hot water service | 22/07/2024 | 05/08/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 05/08/24 for approximately 4 hours for essential maintenance works. |
| Barlow Estate | Planned shutdown of heating and hot water service | 22/07/2024 | 05/08/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 05/08/24 for approximately 9 hours for essential maintenance works. |
| Brimmington Estate | Planned shutdown of heating and hot water service | 22/07/2024 | 05/08/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 05/08/24 for approximately 8 hours for essential maintenance works |
| Pierson House 1-15 | Lift 2169 is out of service | 22/07/2024 | 29/07/2024 | Technician to attend and investigate
Update 24/07/2024 Processor removed for repairs |
| Lockwood Square 3-188 | Lift 5052 is out of service | 22/07/2024 | 29/07/2024 | Engineer to attend and investigate
Update 24/07/2024: Drive unit removed for repair |
| Waveney House 1-28 | Planned shutdown of secondary water service | 19/07/2024 | 02/08/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 02/08/24 for approximately 4 hours for essential maintenance works. |
| Kirby Estate 71-88 | Urgent shutdown of secondary water service | 19/07/2024 | 26/07/2024 | Owing to a urgent repairs there will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 26/07/24 for approximately 4 hours for essential maintenance works. |
| Grantham House 1-45 | Planned shutdown of secondary water service | 18/07/2024 | 29/07/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 29/07/24 for approximately 4 hours for essential maintenance works. |
| Langdale Close 1-6
Langdale Close 47-70 |
Planned shutdown of heating and hot water services | 17/07/2024 | 31/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 31/07/24 for approximately 7 hours for essential maintenance works. |
| Dodson Street 1-48 | Urgent shutdown of mains water service | 17/07/2024 | 25/07/2024 | There will be an interruption to the mains water service to your block affecting the mains drinking water supply from 9am on 25/07/24 for approximately 4 hours for urgent maintenance works |
| Marvell House 1-45 | Planned shutdown of secondary water service | 16/07/2024 | 30/07/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 30/07/24 for approximately 4 hours for essential maintenance works. |
| Dalwood Street 9-19 (Odd)
Havil Street 21-203 Sedgmoor Place 20-148 |
Planned shutdown of heating and hot water services | 16/07/2024 | 30/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 30/07/24 for approximately 8 hours for essential maintenance works. |
| Breamore House 8-15 | Planned shutdown of secondary water service | 16/07/2024 | 02/08/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 30/07/24 for approximately 4 hours for essential maintenance works.
Update 18/07/2024 - The secondary water shutdown planned for 30/07/2024 has been rescheduled and will now go ahead from 9am on 02/08/2024 for approximately 4 hours. Apologies for any inconvenience this may have caused. |
| Woolstaplers Way 1-160
Cadbury Way 1-149 |
Planned shutdown of heating and hot water service | 15/07/2024 | 29/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 29/07/24 for approximately 7 hours for essential maintenance works. |
| Lucey Way 90-215 | Planned shutdown of heating and hot water services | 12/07/2024 | 25/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 25/07/24 for approximately 7 hours for essential maintenance works. |
| 24 Sylvan Grove 1-28 | Lift 4147 is out of service | 10/07/2024 | TBC | Engineer to attend and investigate
Update 19/07/24: Specialist contractor to attend and investigate |
| Damory House 1-35
Thaxted Court 1-24 |
Planned shutdown of heating and hot water services | 10/07/2024 | 25/07/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 24/07/24 for approximately 10 hours for essential maintenance works.
Update 24/07/2024 @ 4:25pm planned shutdown for heating and hot water did not go ahead today due to technical issues on site, but will now be going ahead 25/07/2024 from 9am for approximately 10 hours, apologies for any inconvenience this may cause. |
| . | . | 15/11/2023 | TBC |
Page last updated: 26 July 2024 21:45
