Communal breakdowns
Owing to technical difficulties, we were unable to send text messages during the period of July 2020 - mid October 2020. Our text messaging service has now been fully restored and we'd like to apologise for any inconvenience this may have caused
This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
If your issue is not listed here, find out how to report a repair.
The decision has been made to change the communal heating system over to winter mode borough wide in phases on 01/10/2020 & 02/10/2020. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.
Page last updated: 08 May 2021 11:10
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Amina Way - Affected properties include:
Amina Way 2-70 Amina Way 72-144 Amina Way 1-31 Amina Way 33-59 Amina Way 61-87 Amina Way 89-119 |
Loss of heating and hot water service | 08/05/2021 | TBC | Contractors to attend and investigate |
| Pelier Street 1-19 | Loss of heating and hot water service | 08/05/2021 | TBC | Contractors to attend and investigate |
| Commercial Way 157-177 | Loss of heating and hot water service | 08/05/2021 | TBC | Contractors to attend and investigate |
| Minnow Walk 5-10 | Loss of hot water service | 08/05/2021 | TBC | Contractors to attend and investigate |
| Lucy Brown House 1-39 | Loss of heating and hot water service | 08/05/2021 | TBC | Contractors to attend and investigate |
| Boarley House 1-20 | Planned shutdown of secondary water service | 07/05/2021 | 21/05/2021 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 21/05/21 for approximately 4 hours for essential maintenance works |
| Amina Way 89-119 | Loss of heating and hot water service | 07/05/2021 | 07/05/2021 | Contractors to attend and investigate
Returned to service 07/05/2021 please allow approximately 2 hours from 2pm for service to be fully operational |
| Lucy Brown House 1-39 | Loss of heating service | 07/05/2021 | 07/05/2021 | Contractors to attend and investigate
Returned to service 07/05/2021 please allow approximately 2 hours from 2pm for service to be fully operational |
| John Ruskin Street 62-104 | Loss of heating and hot water service | 07/05/2021 | 07/05/2021 | Contractors to attend and investigate
Returned to service 07/05/2021 please allow approximately 2 hours from 2pm for service to be fully operational |
| Hanworth House 1-140 | Emergency shutdown of mains water service | 07/05/2021 | 10/05/2021 | There will be an interruption to your mains water service affecting the drinking water supply from 9am on 10/05/21 for approximately 4 hours for emergency maintenance works. |
| Witcombe Point 1-76 | Lift 3116 out of service | 06/05/2021 | TBC | Repairs required |
| Friern Road 295-341 | Urgent shutdown of secondary water service | 06/05/2021 | 12/05/2021 | There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 12/05/21 for approximately 4 hours for urgent maintenance works |
| Petworth House 1-38 | Low pressure affecting mains and secondary water supplies | 06/05/2021 | 06/05/2021 | Contractors to attend and investigate.
Returned to service. |
| Sarnsfield House 1-56 | Lift 3147 out of service | 06/05/2021 | 06/05/2021 | Contractors to attend and investigate
Returned to service 06/05/2021 |
| Bath Close 1-59 | Loss of hot water service | 06/05/2021 | 06/05/2021 | Contractors to attend and investigate
Update 06/05/21 @ 4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Return to service 06/05/21 please allow approximately 2 hours from 5pm for service to be fully operational. |
| Atwood House 1-28 | Lift 2111 out of service | 06/05/2021 | TBC | Part required |
| Crane House, Grummant Road 1-70 | Loss of heating and hot water service to block. | 06/05/2021 | 06/05/2021 | Contractors to attend and investigate.
Returned to service 06/05/21 please allow approximately 2 hours from 11pm for service to be fully operational |
| Bath Close 2-60(E) | Loss of heating and hot water service to block. | 06/05/2021 | 06/05/2021 | Contractors to attend and investigate.
Returned to service 06/05/21 please allow approximately 2 hours from 11pm for service to be fully operational |
| Amina Way 1-31(O) | Loss of hot water service | 06/05/2021 | 06/05/2021 | Contractor to attend and investigate
Returned to service 06/05/21 please allow approximately 2 hours from 11pm for service to be fully operational |
| Sylvan Grove 1-28 | Planned shutdown of heating and hot water service | 05/05/2021 | 19/05/2021 | There will be an interruption to your heating and hot water services from 9am on 19/05/21 for approximately 7 hours for essential maintenance work. |
| Studland 1-54 | Planned shutdown of lift 4080 | 05/05/2021 | 20/05/2021 | There will be an interruption to lift services from 8am on 19/05/21 for approximately 33 hours for essential repair work. |
| Amina Way 2-70 | Loss of heating service | 05/05/2021 | 05/05/2021 | Contractors to attend and investigate
Returned to service 05/05/21 please allow approximately 2 hours from 12pm for service to be fully operational |
| Castlemead 1-112
Wessonmead 1-5 |
Planned shutdown of hot water service | 05/05/2021 | 19/05/2021 | There will be an interruption to your hot water services from 9am on 19/05/21 for approximately 8 hours for essential maintenance work |
| George Walter Court 1-49 | Loss of heating service | 05/05/2021 | 05/05/2021 | Contractors to attend and investigate
Returned to service 05/05/21 please allow approximately 2 hours from 6:35pm for service to be fully operational |
| Olney Road 204-262 | Loss of secondary water service | 05/05/2021 | 05/05/2021 | Contractors to attend and investigate.
Returned to service 05/05/21 please allow approximately 2 hours from 4:30pm for service to be fully operational |
| Linden Grove Hostel | Loss of hot water service | 05/05/2021 | 05/05/2021 | Contractors to attend and investigate
Returned to service 05/05/21 please allow approximately 2 hours from 4pm for service to be fully operational |
| Dodson Street 49-56 | Loss of heating service | 05/05/2021 | 05/05/2021 | Contractors to attend and investigate
Returned to service 05/05/21 please allow approximately 2 hours from 12pm for service to be fully operational |
| Marden Square 1-185 | Loss of heating service | 05/05/2021 | 06/05/2021 | Contractors to attend and investigate
Update 06/05/21 @ 8:15am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible Returned to service 06/05/21 please allow approximately 2 hours from 10am for service to be fully operational |
| Amina Way 1-31 | Loss of hot water service | 05/05/2021 | 06/05/2021 | Contractors to attend and investigate
Update 06/05/21 @ 8:15am- Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible Returned to service 06/05/21 please allow approximately 2 hours from 10am for service to be fully operational |
| North Peckham Estate | Planned shutdown of heating and hot water service | 04/05/2021 | 18/05/2021 | There will be an interruption to your heating and hot water services from 8am on 18/05/21 for approximately 10 hours for essential maintenance work |
| Pynnersmead 9-16 | Planned shutdown of mains water service | 04/05/2021 | 18/05/2021 | There will be an interruption to your mains water services affecting the drinking water service from 9am on 18/05/21 for approximately 8 hours for essential maintenance works |
| Consort Estate | Planned shutdown of heating and hot water service | 04/05/2021 | 20/05/2021 | There will be an interruption to your heating and hot water services from 9am on 17/05/21 to 20/05/21 daily approximately 8 hours for essential maintenance work |
| Bateman House, Otto Street 1-68(C) | Loss of heating and hot water service | 04/05/2021 | 05/05/2021 | Contractors to attend and investigate
Update 04/05/21 @ 20:02 - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible Returned to service 05/05/21 |
| Cooks Road 103-107 | Loss of heating and hot water service | 04/05/2021 | 05/05/2021 | Contractors to attend and investigate
Update 05/05/21 @ 10:30am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible Returned to service 05/05/21 please allow approximately 2 hours from 12pm for service to be fully operational |
| Mortlock Close 14-19 | Loss of heating and hot water service | 03/05/2021 | 05/05/2021 | Contractor to attend and investigate
Update 05/05/21 @ 10:30am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible Returned to service 05/05/21 please allow approximately 2 hours from 12pm for service to be fully operational |
| Carlton Grove 6-76 | Loss of heating service | 30/04/2021 | TBC | Contractors to attend and investigate
Update 08/05/21 @ 8am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Update 07/05/21 @ 4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Marie Curie 1-98 | Planned shutdown of secondary water service | 29/04/2021 | 13/05/2021 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 13/05/21 for approximately 4 hours for essential maintenance works |
| Crampton Street 44-54
Marlborough Close 1-78 Canterbury Place 64-74 Canterbury Place 77-131 |
Planned shutdown of heating and hot water service | 28/04/2021 | 12/05/2021 | There will be an interruption to your heating and hot water services from 9am on 12/05/21 for approximately 4 hours for essential maintenance work |
| Maddock Way 9-34
Molesworth House 1-58 |
Planned shutdown of heating and hot water service | 28/04/2021 | 12/05/2021 | There will be an interruption to your heating and hot water services from 8am on 12/05/21 for approximately 8 hours for essential maintenance work |
| Albion Estate 15-69 | Planned shutdown of secondary water service | 28/04/2021 | 07/05/2021 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 07/05/21 for approximately 4 hours for essential maintenance works |
| Oldham House 1-25 | Lift 2155 out of service | 28/04/2021 | TBC | Parts required |
| 41 Kelly Avenue 33-37 | Lift 6039 out of service | 28/04/2021 | TBC | Repairs required
Update 29/04/21: Door to be removed and sent away for specialist repair |
| Stephenson House 1-78 | Planned shutdown of secondary water service | 26/04/2021 | 10/05/2021 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 10/05/21 for approximately 4 hours for essential maintenance works |
| Lucey Way 1-248 | Planned shutdown of heating service | 26/04/2021 | 10/05/2021 | There will be an interruption to your heating service from 9am on 10/05/21 for approximately 4 hours for essential maintenance work. |
| Donkin House 1-33 | Planned shutdown of secondary water service | 23/04/2021 | 06/05/2021 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 06/05/21 for approximately 3 hours for essential maintenance works
Update 26/04/21 @ 3.55pm - The planned shutdown to your secondary water service due to take place on 06/05/21 has been cancelled due to the issue being resolved |
| Neckinger Estate 274-285 | Planned shutdown of secondary water service | 22/04/2021 | 05/05/2021 | There will be an interruption to your secondary water services affecting, toilets, baths/showers and wash hand basins from 9am on 05/05/2021 for approximately 4 hours for planned maintenance works |
| Lucy Brown House 1-39 | Planned shutdown of hot water service | 22/04/2021 | 06/05/2021 | There will be an interruption to your hot water services from 9am on 06/05/21 for approximately 4 hours for essential maintenance work |
| Woodsford 1-54 | Planned shutdown of hot water service | 21/04/2021 | 05/05/2021 | There will be an interruption to your hot water services from 8am on 05/05/21 for approximately 8 hours for essential maintenance work |
| Walters House 1-68 | Lift 4130 out of service | 20/04/2021 | TBC | Parts required
Update 27/04/21: Motor has failed, specialist repairs required |
| 10 Keyworth Street Hostel | Lift 2000 out of service | 02/03/2021 | TBC | Repairs required
Update 15/03/21: Specialist team to attend and repair processor & door board. |
| Jack Jones SHU | Lift 2058 out of service | 12/02/2021 | TBC | Engineer to attend and investigate
Update 22/02/21: Hydraulic specialist to attend and repair lift Update 12/04/21: Specialist team unable to repair lift. Cylinder requires replacing |
| Sunwell Close 31-39 | Loss of heating service | 04/12/2020 | TBC | Contractors to attend and investigate |
Page last updated: 08 May 2021 11:10
