Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may vary.

If your issue is not listed here, find out how to report a repair.

The decision has been made to change the communal heating system over to winter mode borough wide in phases on 06/10/2019 & 07/10/2019. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.

Page last updated: 19 February 2020 07:19

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Chatham House 1-18 Loss of heating service 18/02/2020 18/02/2020 Contractors to attend and investigate

Returned to service 18/02/2020 please allow approximately 2 hours from 10am for service to be fully operational
Pinner House 1-24 Planned electrical shutdown 18/02/2020 24/02/2020 There will be an interruption to your blocks internal electrical supply from 8:00am on 24/02/2020 for approximately 8 hours. This will result in a loss of electrical power to all internal appliances.
Pardoner House 1-12 Loss of heating service 18/02/2020 18/02/2020 Contractors to attend and investigate

Returned to service 18/02/2020 please allow approximately 4 hours from 2pm for service to be fully operational
Walters House 1-68 Loss of heating service 18/02/2020 18/02/2020 Contractors to attend and investigate

Returned to service 18/02/2020 please allow approximately 2 hours from 4pm for service to be fully operational
Danesfield 1-31 Loss of heating and hot water service 18/02/2020 18/02/2020 Contractor to attend and investigate

Vestry Road 116-130 (Evens) Loss of heating service 18/02/2020 TBC Contractors to attend and investigate

Update 18/02/20 @ 16:10 Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 18/02/20. Please allow approximately 4 hours from 17:30 for service to be fully operational.
Vestry Road 116-130 (Evens) Loss of heating service 18/02/2020 18/02/2020 Contractors to attend and investigate

Update 18/02/20 @ 16:10 Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.

Returned to service 18/02/20. Please allow approximately 4 hours from 21:00 for service to be fully operational.
Howbury Road 20-50 Loss of heating and hot water service 18/02/2020 18/02/2020 Contractors to attend and investigate.

Returned to service 18/02/20. Please allow approximately 4 hours from 21:00 for service to be fully operational.
Columbia Point 1-80 Loss of hot water service 18/02/2020 19/02/2020 Contractors to attend and investigate. Returned to service 19/02/20. Please allow approximately 2 hours from 05:00 for service to be fully operational
Abbeyfield Road 98-100; Rotherhithe New Road 134-140 Loss of hot water service 18/02/2020 18/02/2020 Contractors to attend and investigate.

Returned to service 18/02/20. Please allow approximately 4 hours from 21:00 for service to be fully operational.
Crane House 1-70 Lift 3017 out of service 17/02/2020 17/02/2020 Repairs required

Returned to service 17/02/2020
Heversham House 1-98 Loss of heating and hot water 17/02/2020 17/02/2020 Contractors to attend and investigate

Returned to service 17/02/2020 please allow approximately 2 hours from 12pm for service to be fully operational
Michael Faraday House 96-105 Planned shutdown of lift 4063 17/02/2020 02/03/2020 There will be an interruption to lift services from 8am on 02/03/20 for approximately 9 hours for essential repair work
Birdsall House 1-34 Planned shutdown of lift 2103 17/02/2020 13/03/2020 There will be an interruption to lift services from 8am on 02/03/20 until 13/03/20 for essential refurbishment work
Rock Grove Way 1-42 Lift 1070 out of service 17/02/2020 17/02/2020 Contractors to attend and investigate

Returned to service 17/02/2020
Latimer 62-85 Loss of heating and hot water service 17/02/2020 17/02/2020 Contractors to attend and investigate

Returned to service 17/02/2020 please allow approximately 2 hours from 4pm for service to be fully operational
Danesfield 1-31 Loss of heating and hot water service 17/02/2020 17/02/2020 Contractors to attend and investigate

Returned to service 17/02/2020 please allow approximately 2 hours from 4pm for service to be fully operational
Lulworth 1-54 Planned shutdown of lift 4078 17/02/2020 06/03/2020 There will be an interruption to lift services from 8am on 02/03/20 until 06/03/20 for essential refurbishment work
Woods Road 42-52 Loss of heating service 17/02/2020 17/02/2020 Contractors to attend and investigate.

Returned to service 17/02/20. Please allow approximately 4 hours from 17:30 for service to be fully operational.
Trafalgar Avenue Hostel 46 Loss of heating service 17/02/2020 17/02/2020 Contractors to attend and investigate.

Returned to service 17/02/20. Please allow approximately 4 hours from 17:30 for service to be fully operational.
Barrett House 1-20 Lift 1100 out of service 17/02/2020 18/02/2020 Contractors to attend and investigate

Returned to service 18/02/2020
Bew Court 23-42 Lift 2039 out of service 17/02/2020 18/02/2020 Contractors to attend and investigate

Returned to service 18/02/2020
Conant House 57-84 Loss of heating and hot water service 17/02/2020 TBC Contractors to attend and investigate

Update 19/02/20 @ 07:20 : Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Marie Curie 1-98 Loss of hot water service 16/02/2020 16/02/2020 Contractor to attend and investigate.

Returned to service 16/02/20. Please allow approximately 2 hours from 1pm for service to be fully operational
Heversham House, Ilderton Road 1-98 Loss of heating and hot water service 16/02/2020 16/02/2020 Contractor to attend and investigate.

Returned to service 16/02/20. Please allow approximately 2 hours from 3pm for service to be fully operational
Power cuts - SE16 2 Area Loss of electric service 16/02/2020 16/02/2020 UKPN Contractor to attend and investigate.

Updates on UK Power Networks website.

Returned to service.
Missenden 1-75 Loss of heating and hot water service 16/02/2020 16/02/2020 Contractors to attend and investigate

Returned to service 15/02/20. Please allow approximately 4 hours from 5pm for service to be fully operational
Kentmere House, Manor Grove 1-38 Loss of heating and hot water service 16/02/2020 16/02/2020 Contractor to attend and investigate.

Returned to service 16/02/20. Please allow approximately 2 hours from 3pm for service to be fully operational
Wolverton, Alvey Street 152-175 Loss of hot water service 16/02/2020 17/02/2020 Contractor to attend and investigate.

Returned to service 17/02/2020 please allow approximately 2 hours from 10am for service to be fully operational
Bromleigh Court 1-42 Loss of heating and hot water service 16/02/2020 16/02/2020 Contractors to attend and investigate

Returned to service 16/02/20
Kentmere House 1-38 Loss of heating and hot water service 16/02/2020 16/02/2020 Contractors to attend and investigate

Returned to service 16/02/2020
Prescott House, Hillingdon Street 1-68 Loss of heating service 16/02/2020 17/02/2020 Contractor to attend and investigate

Update 17/02/20 @16:19 Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible

Returned to service 17/02/20. Please allow approximately 4 hours from 17:30 for service to be fully operational.
Prescott House, Hillingdon Street 1-68 Loss of heating and hot water service 15/02/2020 16/02/2020 Contractors to attend and investigate

Returned to service
Wakefield House, Goldsmith Road 1-91 Loss of hot water service 15/02/2020 17/02/2020 Contractors to attend and investigate.

Returned to service 17/02/2020 please allow approximately 2 hours from 10am for service to be fully operational
Conant House, St Agnes Place 1-56 Loss of hot water service 15/02/2020 17/02/2020 Contractors to attend and investigate.

Returned to service 17/02/2020 Please allow approximately 2 hours from 2pm for service to be fully operatinal
Missenden 1-43, 44-75 Loss of heating service 15/02/2020 15/02/2020 Returned to service 15/02/2020
Walters House, Otto Street 1-68 Loss of heating service 15/02/2020 15/02/2020 Contractors to attend and investigate.

Returned to service 15/02/2020
Walsham House 1-24 Planned shutdown of mains water service 14/02/2020 28/02/2020 There will be an interruption to your mains water service affecting the drinking water supply from 9am on 28/02/20 for approximately 7 hours for essential maintenance works.
Carlton Grove 1-148 (Evens) Planned shutdown of heating and hot water service 14/02/2020 27/02/2020 There will be an interruption to your heating and hot water services from 8am on 27/02/2020 for approximately 9 hours for essential
maintenance works.
Conant House 1-56 Loss of heating service 14/02/2020 14/02/2020 Contractors to attend and investigate.

Returned to service 14/02/20. Please allow approximately 2 hours from 8:05pm for service to be fully operational.
Colbert 1-30 Urgent shutdown of mains water and secondary water services 13/02/2020 18/02/2020 There will be an interruption to your mains water service affecting the drinking water supply and your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 18/02/20 for approximately 4 hours for urgent maintenance works.
Molesworth House 1-58 Loss of heating and hot water service 13/02/2020 13/02/2020 Contractor to attend and investigate

Returned to service 13/02/2020 please allow approximately 2 hours from 4pm for service to be fully operational.
Canterbury Place 10-70
Wesley Close 1-30
Urgent shutdown of heating and hot water service 12/02/2020 20/02/2020 There will be an interruption to your heating and hot water services from 8am on 20/02/2020 for approximately 5 hours for urgent
maintenance works.
Michael Faraday House 27-36 Planned shutdown of lift 4062 12/02/2020 26/02/2020 There will be an interruption to lift services from 8am on 26/02/20 for approximately 9 hours for essential repair work
Laing House 1-35 Planned shutdown of secondary water service 11/02/2020 25/02/2020 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 25/02/20 for approximately 4 hours for essential maintenance works.
Danube Court 1-30
Thames Court 1-15
Indus Court 1-8
Amstel Court 1-17
Planned shutdown of heating and hot water service 11/02/2020 24/02/2020 There will be an interruption to your heating and hot water services from 8am on 24/02/2020 for approximately 9 hours for essential maintenance works.
Penrose House 37-52 Planned shutdown of secondary water service 11/02/2020 24/02/2020 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 24/02/20 for approximately 4 hours for essential maintenance works.
Aberfeldy House 1-155 Loss of communal electrical services 11/02/2020 TBC There is a loss of electrical services to the block affecting communal lighting, lifts, communal door entry systems and communal TV aerials. Our contractors are currently on site working to restore services
Harry Lamborn House 1-36 Lift 3021 out of service 11/02/2020 TBC Contractors to attend and investigate
Rock Grove Way 43-60 Planned shutdown of hot water service 10/02/2020 20/02/2020 There will be an interruption to hot water services from 9am on 20/02/2020 for approximately 4 hours for essential maintenance works.
Appleshaw House 1-44 Planned shutdown of lift 2102 10/02/2020 06/03/2020 There will be an interruption to lift services from 8am on 24/02/20 until 06/03/20 for essential refurbishment work
William Ellis Way 1-9 Urgent shutdown of hot water service 10/02/2020 13/02/2020 There will be an interruption to your hot water services from 9am on 13/02/20 for approximately 4 hours for urgent maintenance works
Dighton Court 1-54
Hillingdon Street 117-127
Planned shutdown of heating and hot water service 10/02/2020 21/02/2020 There will be an interruption to your heating and hot water services from 8am on 21/02/2020 for approximately 5 hours for essential maintenance works.
Eugene Cotter House 1-68 Planned shutdown of secondary water service 06/02/2020 19/02/2020 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 19/02/20 for approximately 4 hours for essential maintenance works.
Napier 1-36 Planned shutdown of secondary water service 06/02/2020 20/02/2020 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 20/02/20 for approximately 4 hours for essential maintenance works.
Tissington Estate Planned shutdown of hot and secondary water services 06/02/2020 19/02/2020 There will be an interruption to your hot water and your secondary water services affecting toilets, baths/showers, wash hand basins and the hot water supply from 9am on 19/02/2020 for approximately 8 hours for essential maintenance works.
Buckters Rent 1-51
Staples Close 1-27
Planned shutdown of heating and hot water service 06/02/2020 18/02/2020 There will be an interruption to your heating and hot water services from 9am on 18/02/20 for approximately 4 hours for essential maintenance works.
Brawne House 1-68 Planned shutdown of secondary water service 05/02/2020 19/02/2020 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 19/02/20 for approximately 4 hours for essential maintenance works.
Rye Hill Park 34-120 Lift 2165 is out service 04/02/2020 TBC part required
Edgecombe House 1-28 Planned shutdown of hot water service 04/02/2020 17/02/2020 There will be an interruption to hot water services from 9am on 17/02/20 for approximately 4 hours for essential maintenance works.
Tayside Court 34-45 Planned Refurbishment Shutdown of Lift 2029 04/02/2020 18/02/2020 There will be an interruption to lift services from 8am on 18/02/20 for approximately 9 hours for essential refurbishment work.
Weyhill House 1-32 Planned Refurbishment Shutdown of Lift 6116 04/02/2020 18/02/2020 There will be an interruption to lift services from 8am on 18/02/20 for approximately 9 hours for essential refurbishment works.
Eglington Court 1-6 Planned shutdown of secondary water service 03/02/2020 17/02/2020 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 17/02/2020 for approximately 4 hours for essential maintenance works.
Landor House 1-43 Planned shutdown of secondary water service 03/02/2020 17/02/2020 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 17/02/2020 for approximately 4 hours for essential maintenance works.
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Update 24/04/2018: Works to the lift shaft are due to start on 07/05/2019. The duration of these works will be approximately 10 weeks

Update 16/07/2019: Due to operational issues, the completion date has been delayed. An update will be provided when we are advised

Update 11/09/2019: Hoardings and scaffolding are now in place. Repairs are due to commence on 13/09/2019

Update 20/11/2019: We anticipate the repair to the lift shaft will be completed on the 06/12/19. Further to this, it is anticipated the lift will be returned to service on the 13/12/2019

Update 18/12/2019: Unfortunately, due to unforeseen circumstances it has not been possible to return the lift to service. An update on the return to service date will be available in due course.
Calypso Crescent Lift 6043 out of service 19/07/2017 13/12/2019 Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Update 24/04/2018: Works to the lift shaft are due to start on 07/05/2019. The duration of these works will be approximately 10 weeks

Update 16/07/2019: Due to operational issues, the completion date has been delayed. An update will be provided when we are advised

Update 11/09/2019: Hoardings and scaffolding are now in place. Repairs are due to commence on 13/09/2019

Update 20/11/2019: We anticipate the repair to the lift shaft will be completed on the 06/12/19. Further to this, it is anticipated the lift will be returned to service on the 13/12/2019

Update 18/12/2019: Unfortunately, due to unforeseen circumstances it has not been possible to return the lift to service. An update on the return to service date will be available in due course.

Page last updated: 19 February 2020 07:19