Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
The decision has been made to change the communal heating system over to winter mode borough wide in phases on 18 October 2023 and 19 October 2023. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 02 December 2023 13:02
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Blackthorne Court 17-31 | Loss of heating service | 01/01/2024 | 01/12/2023 | Contractors to attend and investigate
Returned to service 01/12/23 - please allow approximately 2 hours from 2pm for service to be fully operational. |
| Wolverton 105-125 | Loss of heating and hot water services | 02/12/2023 | TBC | Contractors to attend and investigate |
| Livingstone House, Wyndham RD 1-45(C) | Loss of heat to the block. | 02/12/2023 | TBC | Contractors to attend and investigate. |
| Market Place, Rouel Road | Loss of heating and hot water service to the block. | 02/12/2023 | TBC | Contractors to attend and investigate. |
| North Peckham Estate | Loss of heating service | 01/12/2023 | TBC | Contractors are attending site to remedy low temperatures. |
| Gisburn House 1-25 | Lift 3130 out of service | 01/12/2023 | TBC | Contractors to attend and investigate |
| Marden Square 2-185 | Planned shutdown of secondary water and hot water service | 01/12/2023 | 14/12/2023 | There will be an interruption to the hot water and secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 14/12/23 for approximately 4 hours for essential maintenance work |
| Regina Point 1-80 | Loss of heating and hot water service | 01/12/2023 | 01/12/2023 | Contractors to attend and investigate
Returned to service 01/12/23 - please allow approximately 2 hours from 2pm for service to be fully operational. |
| Mistral 1-72 | Loss of heating & hot water service | 01/12/2023 | 01/12/2023 | Contractors to attend and investigate.
Returned to service 01/12/23 - please allow approximately 2 hours from 2pm for service to be fully operational. |
| Swinburne Court 46-57 | Lift 2025 out of service | 01/12/2023 | 01/12/2023 | Repairs required
Returned to service 01/12/2023 |
| Regina Point 1-80 | Planned shutdown of secondary water service | 01/12/2023 | 15/12/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 15/12/23 for approximately 4 hours for essential maintenance work |
| Piper Court 1-6 | Emergency shutdown of secondary water service | 01/12/2023 | 04/12/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 12pm on 01/12/23 for approximately 4 hours for emergency maintenance work.
Update 01/12/23 - The emergency secondary water shutdown for the 01/12/23 has now been rescheduled and will now take place on the 04/12/23 9am for approximately 3 hours for essential maintenance work. |
| Fontenelle, Sceaux Gardens 1-42 | Loss of heating service | 01/12/2023 | TBC | Contractors to attend and investigate |
| Crane House 1-70 | Loss of hot water & heating service | 01/12/2023 | 01/12/2023 | Contractors to attend and investigate.
Returned to service 01/12/23 - please allow approximately 2 hours from 4pm for service to be fully operational. |
| Market Place 14-23 | Loss of heating and hot water services | 01/12/2023 | 01/12/2023 | Contractors to attend and investigate.
Returned to service 01/12/23 - please allow approximately 2 hours from 4pm for service to be fully operational. |
| Layard Square 1-156 | Lift 5048 out of service | 30/11/2023 | TBC | Repairs required |
| Arnold Estate 66-80 | Urgent shutdown of mains water service | 30/11/2023 | 05/12/2023 | There will be an interruption to the mains water services to your block affecting the drinking water supply from 10am on 05/12/23 for approximately 5 hours for urgent maintenance work. |
| Glazebrook Close 25-48 | Urgent shutdown of secondary water service | 30/11/2023 | 07/12/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 07/12/23 for approximately 4 hours for urgent maintenance work |
| Vestry Road 76-112
Fearnley House 1-132 |
Emergency shutdown of hot water service | 30/11/2023 | 01/12/2023 | There will be an interruption to the hot water service to your block from 9.30am on 01/12/23 for approximately 4 hours for emergency maintenance works. |
| Pinner House 1-24 | Lift 6115 out of service | 30/11/2023 | 30/11/2023 | Contractors to attend and investigate
Returned to service 30/11/2023 |
| Taplow 1-215 | Loss of heating and hot water service | 30/11/2023 | 30/11/2023 | Contractors to attend and investigate.
Returned to service 30/11/23 please allow approximately 2 hours from 4pm for service to be fully operational |
| Latimer, Beaconsfield Road, 1-61 | Loss of heating and hot water | 30/11/2023 | 30/11/2023 | Contractors to attend and investigate.
Returned to service 30/11/23 please allow approximately 4 hours from 4pm for service to be fully operational |
| Montague Square 41-46 | Loss of heating service | 30/11/2023 | TBC | Contractors to attend and investigate.
Update 01/12/23 @ 7am Repairs to your heating services are still on going and we are working hard on restoring your service as soon as possible. |
| New Place Square, 1-144(C) & 1a, 29a-29c | Loss of heating and hot water services | 30/11/2023 | 01/12/2023 | Contractors to attend and investigate.
Update 01/12/23 @ 8am Repairs to your eating and hot water services are still on going and we are working hard on restoring your service as soon as possible. Returned to service 01/12/23 please allow approximately 2 hours from 10am for service to be fully operational |
| Albert Westcott House 1-48
Alberta Street 8-24 Harold Maddison House 1-48 |
Loss of heating and hot water services | 30/11/2023 | 30/11/2023 | Contractors are on site and working to restore services.
Update 30/11/23 @ 4pm Repairs to your heating and hot water services are still on going and we are working hard on restoring your service as soon as possible. Returned to service 30/11/2023 |
| Albert Westcott 1-48 | Loss of mains and secondary water services | 30/11/2023 | 30/11/2023 | Contractors are on site and working to restore services.
Returned to service 30/11/2023 |
| Woolstaplers 139 -189 | Loss of heating service | 30/11/2023 | 30/11/2023 | Contractors to attend and investigate.
Returned to service 30/11/2023 |
| Hillery Close 7-12 | Loss of hot water service | 30/11/2023 | 30/11/2023 | Contractors to attend and investigate.
Update 30/11/23 @ 4pm Repairs to your hot water services are still on going and we are working hard on restoring your service as soon as possible. Returned to service 30/11/2023 |
| Cadbury Way 43-77 | Loss of heating service | 30/11/2023 | 01/12/2023 | Contractors to attend and investigate.
Update 30/11/23 @ 4pm Repairs to your heating services are still on going and we are working hard on restoring your service as soon as possible. Returned to service 01/12/23 - please allow approximately 2 hours from 2pm for service to be fully operational. |
| Quedgeley Court 1-36(C)., SE15 6BD | Loss of heating & hot water service | 30/11/2023 | 01/12/2023 | Contractors to attend and investigate.
Returned to service 01/12/23 - please allow approximately 2 hours from 4pm for service to be fully operational. |
| Brimmington Estate | Planned shutdown of heating and hot water service | 29/11/2023 | 12/12/2023 | There will be an interruption to the heating and hot water services to your block affecting heating and hot water from 9am on 12/12/23 for approximately 9 hours for essential maintenance work |
| Vestry Road 76-112
Fearnley House 1-132 |
Planned shutdown of hot water services | 29/11/2023 | 13/12/2023 | There will be an interruption to the hot water services to your block affecting the hot water from 9am on 13/12/23 for approximately 4 hours for essential maintenance work |
| Keston House 11-20 | Planned shutdown of secondary water service | 29/11/2023 | 13/12/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 13/12/23 for approximately 4 hours for essential maintenance work |
| Marden Square 1-185 | Loss of hot water service | 29/11/2023 | 30/11/2023 | Contractors to attend and investigate.
Update 30/11/23 @ 8am Repairs to your hot water services are still on going and we are working hard on restoring your service as soon as possible. Returned to service 30/11/23 please allow approximately 4 hours from 10am for service to be fully operational |
| New Place Square, 1-144 | Loss of heating service | 29/11/2023 | 30/11/2023 | Contractors to attend and investigate.
Update 29/11/23 @ 4pm Repairs to your heating services are still on going and we are working hard on restoring your service as soon as possible. Update 30/11/23 @ 8am Repairs to your heating services are still on going and we are working hard on restoring your service as soon as possible. Returned to service 30/11/23 please allow approximately 4 hours from 10am for service to be fully operational |
| Millender Walk 1-78 | Loss of heating service | 29/11/2023 | 30/11/2023 | Contractors to attend and investigate.
Update 30/11/23 @ 4pm Repairs to your heating services are still on going and we are working hard on restoring your service as soon as possible. Returned to service 30/11/2023 |
| John Kennedy House 1-96 | Lift 5149 out of service | 29/11/2023 | 01/12/2023 | Contractors to attend and investigate
Returned to service 01/12/2023 |
| Tissington Court 1-72 | Loss of heating service | 29/11/2023 | TBC | Contractors to attend and investigate
Update 1/12/23 @4pm - contractors are on site carrying out repairs to restore the heating service. If fan heaters are required in the interim please call Southwark Contact Centre on 020 7525 2600 to request one. |
| Brookstone Court 1-65 | Planned shutdown of mains water service | 28/11/2023 | 12/12/2023 | There will be an interruption to the mains water services to your block affecting the drinking water supply from 10am on 12/12/23 for approximately 7 hours for planned maintenance work. |
| Pear Court 1-17 | Planned shutdown of secondary water service | 27/11/2023 | 11/12/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 11/12/23 for approximately 4 hours for essential maintenance work |
| Whole of Keetons Estate;
Toussaint Walk 1-20 Webster Road 1-31 Tranton Road 1-54 Keetons Road 30-40 Ben Smith Way 1-11 Gillison Way 1-8 Major Road 2 John Roll Way 1-65 Collett Road 2-36 John Mckenna Walk 1-20 Storks Road 71-81 Keetons TA Hall William Ellis Way 1-9 Dockley Road 20-34 Jamaica Road 112-122 St James's Road 32-95 |
Planned shutdown of heating and hot water service | 27/11/2023 | 11/12/2023 | There will be an interruption to the heating and hot water service to your block from 9am on 11/12/23 for approximately 7 hours for essential maintenance works |
| Mundania Road 11-19 | Planned shutdown of mains water service | 27/11/2023 | 11/12/2023 | There will be an interruption to the mains water services to your block affecting the drinking water supply from 9am on 11/12/23 for approximately 4 hours for planned maintenance work. |
| Havil Street 21-67 | lift 6009 is out of service | 27/11/2023 | 30/11/2023 | Repairs required
Returned to service 30/11/2023 |
| Wickway Court 1-118 | Lift 6204 is out of service | 27/11/2023 | 30/11/2023 | Part required |
| Marden Square SHU 2-185 | Lift 5055 is out of service | 24/11/2023 | TBC | Repairs required |
| Alberta street 1-24
Albert Westcott house 1-48 Harold Maddison 1-48 |
Urgent shutdown of heating service | 23/11/2023 | 01/12/2023 | There will be an interruption to the heating service to your block from 9am on 01/12/23 for approximately 8 hours for urgent maintenance works |
| Crane House 1-70 | Planned shutdown of secondary water service | 23/11/2023 | 07/12/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 07/12/23 for approximately 4 hours for planned maintenance work |
| Amina way 1-144 | Planned shutdown of heating and hot water service | 23/11/2023 | 07/12/2023 | There will be an interruption to the heating and hot water service to your block from 9am on 07/12/23 for approximately 8 hours for essential maintenance works |
| Geoffrey House 1-54 | Planned shutdown of lift 1188 | 22/11/2023 | 07/12/2023 | There will be an interruption to lift services from 8am on 06/12/23 for approximately 33 hours for essential repair work. |
| Dodson Street 1-48 | Lift 1104 is out of service | 21/11/2023 | TBC | Part required |
| Plough Way 86-124 | Planned shutdown of secondary water service | 20/11/2023 | 04/12/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 04/12/23 for approximately 4 hours for essential maintenance work |
| Rowan Court 26-45 | Planned shutdown of secondary water service | 20/11/2023 | 04/12/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 04/12/23 for approximately 4 hours for planned maintenance work |
| Tadworth House 1-27 | Planned shutdown of secondary water service | 20/11/2023 | 04/12/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 04/12/23 for approximately 4 hours for essential maintenance work |
| East Surrey Grove 39-68 | Planned shutdown of hot water and secondary water services | 20/11/2023 | 04/12/2023 | There will be an interruption to the hot water and secondary water services to your block affecting toilets, baths/showers and wash hand basins and the hot water supply from 9am on 04/12/23 for approximately 4 hours for essential maintenance work |
| Pardoner House 1-12 | Planned shutdown of secondary water service | 17/11/2023 | 30/11/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 30/11/23 for approximately 4 hours for urgent maintenance work |
| Marvell House 1-45 | Lift 6137 out of service | 17/11/2023 | TBC | Specialist contractor to attend and investigate fault with gearbox
Update 20/11/2023- Motor need to be removed for repairs |
| Campbell Court 1-22 | Lift 2043 out of service | 17/11/2023 | 01/12/2023 | Contractors to attend and investigate
Update 17/11/23: New door gear required Returned to service 01/12/2023 |
| Wendover 1-240 | Lift 4025 out of service | 17/11/2023 | 01/12/2023 | Part required
Returned to service 01/12/2023 |
| Woolstaplers 1-153
Cadbury Way 1-149 |
Planned shutdown of secondary water service | 16/11/2023 | 30/11/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 30/11/23 for approximately 4 hours for planned maintenance work |
| . | . | 15/11/2023 | TBC | |
| Meeting House Lane 91-129 | Planned shutdown of secondary water service | 15/11/2023 | 15/12/2023 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 29/11/23 for approximately 4 hours for planned maintenance work
Update 28/11/23 secondary water shutdown for the 29/11/23 has now been rescheduled and will now take place on the 15/12/23 9am for approximately 4 hours for essential maintenance work |
| Chilton Grove 2-68 | Lift 5153 out of service | 06/11/2023 | TBC | Drive unit to be removed and upgraded |
| Horsman House 25-68 | Lift 4055 is out of service | 31/10/2023 | TBC | Repairs required
Update 06/11/23: Motor to be removed for specialist repair Update 27/11/2023- Gear and motor have been removed , repairs required. |
| Coniston House 1-82 | Planned refurbishment of lift 6192 | 16/10/2023 | 22/12/2023 | There will be an interruption to lift services from 8am on 30/10/23 until 22/12/23 for refurbishment work |
| Otterburn House 1-81 | Planned refurbishment of lift 6196 | 16/10/2023 | 22/12/2023 | There will be an interruption to lift services from 8am on 30/10/23 until 22/12/23 for refurbishment work |
Page last updated: 02 December 2023 13:02
