Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We are sorry that this issue has arisen and appreciate you may have concerns. If you have any questions about this information, please visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We are sorry that this issue has arisen and appreciate you may have concerns. If you have any questions about this information, please visit www.idealsupport.co.uk or get in touch using the contact details on this page.
If your issue is not listed, find out how to report a repair.
Page last updated: 19 April 2024 19:57
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Edwin House 1-66 | Planned shutdown of secondary water services | 19/04/2024 | 03/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 03/05/24 for approximately 4 hours for planned essential maintenance works |
| Brookstone Court 1-65 | Urgent shutdown of mains water service | 19/04/2024 | 23/04/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 23/04/24 for approximately 3 hours for urgent maintenance works. |
| St Olave’s Estate 1-61 | Planned shutdown of secondary water service | 19/04/2024 | 03/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 03/05/24 for approximately 4 hours for essential maintenance works |
| William Cuffay House 1-17 | Loss of hot water service | 19/04/2024 | TBC | Contractors to attend and investigate.
Update 19/04/24 @ 4pm - Repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Vestry Road 76-112 | Loss of heating service | 19/04/2024 | 19/04/2024 | Contractors to attend and investigate.
Returned to service 19/04/2024 please allow approximately 2 hours from 4pm for service to be fully operational |
| Conant House, St Agnes Place, 57-60(C), 63-66(C), 69-72(C), 75-78(C), 81-84(C), Tra Hall., SE11 4AZ | Loss of heating service to the block | 19/04/2024 | TBC | Contractors to attend and investigate. |
| Millender Walk 1-78(C) | Loss of heating to the block | 19/04/2024 | TBC | Contractors to attend and investigate. |
| Wivenhoe Close 1-203 | Loss of heating | 18/04/2024 | 18/04/2024 | Contractors to attend and investigate.
Returned to service 18/04/2024 please allow approximately 2 hours from 10am for service to be fully operational |
| Dighton Court 1-54
Hillingdon Street 81-127 |
Planned shutdown of heating and hot water services | 18/04/2024 | 30/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 30/04/24 for approximately 7 hours for essential maintenance works. |
| Searson House, Wesley Close 1-25 | Loss of heating and hot water | 18/04/2024 | 18/04/2024 | Contractors to attend and investigate
Returned to service 18/04/2024 please allow approximately 2 hours from 12pm for service to be fully operational |
| D'Eynsford Estate | Planned shutdown of heating and hot water service | 18/04/2024 | 02/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 02/05/24 for approximately 9 hours for essential maintenance works. |
| Dekker House 1-30 | Planned shutdown of secondary water service | 18/04/2024 | 02/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 02/05/24 for approximately 4 hours for planned essential maintenance works |
| Cadbury Way 1-108
Woolstaplers Way 1-189 |
Planned shutdown of hot water service | 18/04/2024 | 02/05/2024 | There will be an interruption to the hot water service to your block from 9am on 02/05/24 for approximately 4 hours for essential maintenance works. |
| Westlake 1-130 | Loss of hot water service | 18/04/2024 | 18/04/2024 | Contractors to attend and investigate.
Update 18/04/24 @ 4pm - Repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 18/04/2024 |
| 10 Keyworth Street Hostel | Lift 2000 out of service | 17/04/2024 | TBC | Technician to attend and investigate |
| Dodson Street 49-56 | Planned shutdown of secondary water service | 17/04/2024 | 30/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 30/04/24 for approximately 4 hours for essential maintenance works |
| Purbrook Estate 1-36 | Planned shutdown of secondary water service | 17/04/2024 | 01/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 01/05/2024 for approximately 4 hours for essential maintenance works |
| Wolverton 60-125
Wendover 1-178 |
Planned shutdown of hot water service | 17/04/2024 | 29/04/2024 | There will be an interruption to the hot water service to your block from 9am on 29/04/24 for approximately 4 hours for essential maintenance works. |
| Lenham House 1-20 | Lift 1170 out of service | 17/04/2024 | TBC | Technician to attend and investigate |
| Pope House 1-88 | Lift 5041 out of service | 17/04/2024 | 18/04/2024 | Repairs required
Returned to service 18/04/2024 |
| Lucy Ashe House, Winchester Close 1-20(C) | Loss of heating and hot water service | 17/04/2024 | 18/04/2024 | Contractors to attend and investigate.
Update 18/04/24 @ 8am - Repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 18/04/2024 please allow approximately 2 hours from 10am for service to be fully operational |
| Millender Walk 1-78(C) | Loss of hot water service to the block | 17/04/2024 | 18/04/2024 | Contractors to attend and investigate.
Update 18/04/24 @ 8am - Repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 18/04/2024 please allow approximately 2 hours from 10am for service to be fully operational |
| Witcombe Point 1-76 | Planned shutdown of mains water service | 16/04/2024 | 30/04/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 30/04/24 for approximately 4 hours for essential maintenance works. |
| Reedham Street 25-37 | Planned shutdown of secondary water services | 16/04/2024 | 30/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 30/04/24 for approximately 4 hours for essential maintenance works |
| Dighton Court 1-54
Hillingdon Street 81-127 |
Emergency shutdown of heating and hot water services | 16/04/2024 | 18/04/2024 | Owing to emergency works there will be an interruption to the heating and hot water service to your block from 9am on 18/04/24 for approximately 5 hours for essential maintenance works. |
| Maxden Court 1-12 | Urgent shutdown of secondary water service | 16/04/2024 | 24/04/2024 | Owing to urgent works there will be an interruption to the secondary water service to your block from 8am on 24.04.24 for approximately 4 hours for maintenance works. |
| Oak Court 1-35
Blackthorne Court 1-31 Palm Court 1-33 Rowan Court 1-25 |
Planned shutdown of heating and hot water services | 15/04/2024 | 29/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 29/04/24 for approximately 9 hours for essential maintenance works. |
| Setchell Way 1-98
Alscot Way 2-78 Hazel Way 1-135 Curtis Way 1-59 Setchell Estate TA Hall Dunton Road 14-26 |
Planned shutdown of heating and hot water services | 12/04/2024 | 23/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 23/04/24 for approximately 7 hours for essential maintenance works. |
| Brimmington Estate | Planned shutdown of heating and hot water service | 11/04/2024 | 25/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 25/04/24 for approximately 9 hours for essential maintenance works. |
| Rye Hill Park 122-208 | Planned shutdown of secondary water service | 11/04/2024 | 24/04/2024 | There will be an interruption to the secondary water service to your block from 9am on 24.04.24 for approximately 4 hours for essential maintenance works |
| Markham House 16-22 | Lift 2144 is out of service | 11/04/2024 | 19/04/2024 | Engineer to attend and investigate
Update 17/04/24: Repairs required Returned to service 19/04/2024 |
| Walters House 1-14 | Planned shutdown of hot water and secondary water service | 10/04/2024 | 24/04/2024 | There will be an interruption to the hot water and secondary water service to your block affecting toilets, baths showers and wash hand basins and hot water services from 9am on 24/04/24 for approximately 4 hours for essential maintenance works |
| Canterbury Place 1-75
Canterbury Place 2-60 Wesley Close 1-30 Newington T&RA Hall |
Planned shutdown of heating and hot water services | 10/04/2024 | 24/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 24/04/24 for approximately 7 hours for essential maintenance works. |
| Thomson House 1-24 | Planned shutdown of secondary water service | 10/04/2024 | 24/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 24/04/24 for approximately 4 hours for planned essential maintenance works |
| Heversham House 1-98 | Lift 3188 is out of service | 10/04/2024 | 18/04/2024 | New part is required
Returned to service 18/04/2024 |
| Leontine Close 1-99
Wentworth Crescent 1-62 |
Planned shutdown of heating and hot water service | 08/04/2024 | 22/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 22/04/24 for approximately 9 hours for essential maintenance works. |
| Lettsom Estate;
Camberwell Grove 125-151 Walters House 1-14 Craston House 1-8 Springfield House 1-24 Edgecombe House 1-28 Harden House 1-39 Vestry Road 76-142 Fearnley House 1-132 Lettsom T&RA Hall Vestry Road 114 T&RA Hall Mcneil Road 1-92 Pembury House 1-16 Chatham House 1-18 Rignold House 1-16 Fowler House 1-14 |
Planned shutdown of heating and hot water services | 04/04/2024 | 18/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 18/04/24 for approximately 8 hours for essential maintenance works. |
| Marden Square 2-185 | Planned shutdown of heating and hot water service | 04/04/2024 | 18/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 18/04/24 for approximately 6 hours for essential maintenance works. |
| Power Outage – SE5 & area | Loss of electricity | 31/03/2024 | 31/03/2024 | UK power networks to attend
Returned to service |
| . | . | 15/11/2023 | TBC |
Page last updated: 19 April 2024 19:57
