Communal breakdowns

This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.

Important safety notice – potential issue affecting your boiler

The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk. 
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible. 

If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following: 

Call our call centre on 0800 952 4444 
Call Ideal Heating on 0808 175 9173 
Email customer@idealsupport.co.uk 

We are sorry that this issue has arisen and appreciate you may have concerns. If you have any questions about this information, please visit www.idealsupport.co.uk or get in touch using the contact details on this page. 

If your issue is not listed, find out how to report a repair.

Page last updated: 28 March 2024 14:17

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Molesworth House, Royal Road 1-58 Loss of heating and hot water services 28/03/2024 TBC Contractors to attend and investigate
Purbrook Estate 1-106 Urgent shutdown of mains water service 28/03/2024 04/04/2024 There will be an interruption to the mains water service to your block affecting the drinking water service from 9am on 04/04/24 for approximately 5 hours for urgent maintenance works
Redbridge Gardens 1-123 Planned shutdown of secondary water service 28/03/2024 11/04/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 11/04/24 for approximately 4 hours for planned maintenance works
Nunhead Grove 109-139 Planned shutdown of secondary water service 28/03/2024 11/04/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 11/04/24 for approximately 4 hours for planned maintenance works
Canterbury Place 26-60 Loss of heating and hot water services 28/03/2024 28/03/2024 Contractors to attend and investigate

Returned to service 28/03/2024 please allow approximately 2 hours from 12pm for service to be fully operational
Livingstone House, Wyndham Road 1-45(C); Wyndham Road 32-40(E) Loss of heating and hot water service to the block. 28/03/2024 28/03/2024 Contractors to attend and investigate.

Returned to service 28/03/2024 please allow approximately 2 hours from 12pm for service to be fully operational
LAIRD HOUSE, REDCAR STREET 1-82(C), SE5 0LT Loss of heating and hot water service to the block. 28/03/2024 28/03/2024 Contractors to attend and investigate.

Returned to service 28/03/2024 please allow approximately 2 hours from 12pm for service to be fully operational
Martock Court 1-40 Planned shutdown of secondary water service 28/03/2024 12/04/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 12/04/24 for approximately 4 hours for planned maintenance works
Thaxted Court 1-24 Loss of heating and hot water services 27/03/2024 27/03/2024 Contractors to attend and investigate

Returned to service 27/03/2024 please allow approximately 2 hours from 2pm for service to be fully operational
Winchester Close 2-12 Loss of heating service 27/03/2024 TBC Contractors to attend and investigate
Stanswood Gardens 43-66 Loss of heating service 27/03/2024 27/03/2024 Contractors to attend and investigate.

Returned to service 27/03/2024 please allow approximately 2 hours from 4pm for service to be fully operational
Larch House 1-45 Planned shutdown of secondary water service 26/03/2024 09/04/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 09/04/24 for approximately 4 hours for planned maintenance works
Gayhurst 1-162
Hambledon 1-20
Planned shutdown of hot water service 26/03/2024 09/04/2024 There will be an interruption to the hot water service to your block from 9am on 09/04/24 for approximately 4 hours for essential maintenance works.
Walters House 1-68 Lift 4129 out of service 26/03/2024 TBC Contractors to attend and investigate

Update 27/03/24: Drive unit requires replacing
Marlborough Close 1-77(O), 2-78(E)., SE17 3A Loss of heating and hot water services 26/03/2024 TBC Contractor to attend and investigate.

Update 27/03/24 @ 4pm - Repairs to your heating and hot water are still on going and we are working hard on restoring your service as soon as possible.
Lucy Ashe House, Winchester Close 1-20(C), SE17 3DJ Loss of heating and hot water services 26/03/2024 TBC Contractor to attend and investigate.

Update 27/03/24 @ 4pm - Repairs to your heating and hot water are still on going and we are working hard on restoring your service as soon as possible.
Julian House 1-40 Planned shutdown of secondary water service 25/03/2024 08/04/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 08/04/24 for approximately 4 hours for planned maintenance works
Dodson Street 49-56 Planned shutdown of secondary water service 25/03/2024 08/04/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 08/04/24 for approximately 4 hours for essential maintenance works
Strickland Court 1-30 Urgent shutdown of secondary water service 25/03/2024 28/03/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 28/03/24 for approximately 4 hours for urgent maintenance works
Reading House 1-38 Planned shutdown of secondary water service 25/03/2024 08/04/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 08/04/24 for approximately 4 hours for essential maintenance works
Lewes House 1-32, Barnham Street SE1. Urgent shutdown of mains water service 25/03/2024 02/04/2024 There will be an interruption to the mains water service to your block affecting the drinking water service from 9am on 02/04/24 for approximately 5 hours for urgent maintenance works
Lucy Brown House SHU 1-39 Planned shutdown of heating and hot water service 25/03/2024 08/04/2024 There will be an interruption to the heating and hot water service to your block from 9am on 08/04/24 for approximately 7 hours for essential maintenance works.
Heaton House 1-33 Planned shutdown of secondary water service 22/03/2024 05/04/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 05/04/24 for approximately 4 hours for planned maintenance works
Cadbury Way 1-149 2-108
Woolstaplers Way 1-189 2-160
Planned shutdown of hot water service 21/03/2024 03/04/2024 There will be an interruption to the hot water service to your block from 9am on 03/04/24 for approximately 4 hours for essential maintenance works.
Slade walk 1-58 Planned shutdown of heating and hot water services 21/03/2024 04/04/2024 There will be an interruption to the heating and hot water service to your block from 9am on 04/04/24 for approximately 7 hours for essential maintenance works.
Fearnley House 1-132 Urgent shutdown of secondary water service 21/03/2024 27/03/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 27/03/24 for approximately 4 hours for urgent maintenance works
Canada Estate Planned shutdown of heating and hot water service 20/03/2024 02/04/2024 There will be an interruption to the heating and hot water service to your block from 9am on 02/04/24 for approximately 7 hours for essential maintenance works.
Thomson House 1-24 Planned shutdown of secondary water service 20/03/2024 03/04/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 03/04/24 for approximately 4 hours for essential maintenance.
Crompton House 1-21 Lift 1146 out of service 20/03/2024 27/03/2024 Repairs required

Update 21/03/24: Brake to be removed and sent away for repair

Returned to service 27/03/2024
Otterburn House 1-81 Planned shutdown of heating service 19/03/2024 02/04/2024 There will be an interruption to the heating service to your block from 9am on 02/04/24 for approximately 7 hours for essential maintenance works.
Hampton Street 37-57
Lucy Ashe House 1-20
Searson House 1-25
Winchester Close 1-83
Wesley Close 25-107
Planned shutdown of heating and hot water services 19/03/2024 02/04/2024 There will be an interruption to the heating and hot water service to your block from 9am on 02/04/24 for approximately 7 hours for essential maintenance works.
Leysdown House 1-49
Ifield House 1-12
Planned shutdown of secondary water service 14/03/2024 27/03/2024 There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 27/03/24 for approximately 8 hours for essential maintenance.
Ballow Close 1-12
Coleby Path 1-32
Havil Street 6-24
Owgan Close 1-46
Stacy Path 1-12
Planned shutdown of heating and hot water service 13/03/2024 27/03/2024 There will be an interruption to the heating and hot water service to your block from 9am on 27/03/24 for approximately 8 hours for essential maintenance works.
Harry Lambourne House 1-36 Lift 3022 out of service 08/03/2024 TBC Contractors to attend and investigate
. . 15/11/2023 TBC

Page last updated: 28 March 2024 14:17

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