Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We are sorry that this issue has arisen and appreciate you may have concerns. If you have any questions about this information, please visit www.idealsupport.co.uk or get in touch using the contact details on this page.
If your issue is not listed, find out how to report a repair.
Page last updated: 28 March 2024 14:17
Block name | Outage description | Date reported | Estimated return to service | Status |
---|---|---|---|---|
Molesworth House, Royal Road 1-58 | Loss of heating and hot water services | 28/03/2024 | TBC | Contractors to attend and investigate |
Purbrook Estate 1-106 | Urgent shutdown of mains water service | 28/03/2024 | 04/04/2024 | There will be an interruption to the mains water service to your block affecting the drinking water service from 9am on 04/04/24 for approximately 5 hours for urgent maintenance works |
Redbridge Gardens 1-123 | Planned shutdown of secondary water service | 28/03/2024 | 11/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 11/04/24 for approximately 4 hours for planned maintenance works |
Nunhead Grove 109-139 | Planned shutdown of secondary water service | 28/03/2024 | 11/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 11/04/24 for approximately 4 hours for planned maintenance works |
Canterbury Place 26-60 | Loss of heating and hot water services | 28/03/2024 | 28/03/2024 | Contractors to attend and investigate
Returned to service 28/03/2024 please allow approximately 2 hours from 12pm for service to be fully operational |
Livingstone House, Wyndham Road 1-45(C); Wyndham Road 32-40(E) | Loss of heating and hot water service to the block. | 28/03/2024 | 28/03/2024 | Contractors to attend and investigate.
Returned to service 28/03/2024 please allow approximately 2 hours from 12pm for service to be fully operational |
LAIRD HOUSE, REDCAR STREET 1-82(C), SE5 0LT | Loss of heating and hot water service to the block. | 28/03/2024 | 28/03/2024 | Contractors to attend and investigate.
Returned to service 28/03/2024 please allow approximately 2 hours from 12pm for service to be fully operational |
Martock Court 1-40 | Planned shutdown of secondary water service | 28/03/2024 | 12/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 12/04/24 for approximately 4 hours for planned maintenance works |
Thaxted Court 1-24 | Loss of heating and hot water services | 27/03/2024 | 27/03/2024 | Contractors to attend and investigate
Returned to service 27/03/2024 please allow approximately 2 hours from 2pm for service to be fully operational |
Winchester Close 2-12 | Loss of heating service | 27/03/2024 | TBC | Contractors to attend and investigate |
Stanswood Gardens 43-66 | Loss of heating service | 27/03/2024 | 27/03/2024 | Contractors to attend and investigate.
Returned to service 27/03/2024 please allow approximately 2 hours from 4pm for service to be fully operational |
Larch House 1-45 | Planned shutdown of secondary water service | 26/03/2024 | 09/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 09/04/24 for approximately 4 hours for planned maintenance works |
Gayhurst 1-162
Hambledon 1-20 |
Planned shutdown of hot water service | 26/03/2024 | 09/04/2024 | There will be an interruption to the hot water service to your block from 9am on 09/04/24 for approximately 4 hours for essential maintenance works. |
Walters House 1-68 | Lift 4129 out of service | 26/03/2024 | TBC | Contractors to attend and investigate
Update 27/03/24: Drive unit requires replacing |
Marlborough Close 1-77(O), 2-78(E)., SE17 3A | Loss of heating and hot water services | 26/03/2024 | TBC | Contractor to attend and investigate.
Update 27/03/24 @ 4pm - Repairs to your heating and hot water are still on going and we are working hard on restoring your service as soon as possible. |
Lucy Ashe House, Winchester Close 1-20(C), SE17 3DJ | Loss of heating and hot water services | 26/03/2024 | TBC | Contractor to attend and investigate.
Update 27/03/24 @ 4pm - Repairs to your heating and hot water are still on going and we are working hard on restoring your service as soon as possible. |
Julian House 1-40 | Planned shutdown of secondary water service | 25/03/2024 | 08/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 08/04/24 for approximately 4 hours for planned maintenance works |
Dodson Street 49-56 | Planned shutdown of secondary water service | 25/03/2024 | 08/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 08/04/24 for approximately 4 hours for essential maintenance works |
Strickland Court 1-30 | Urgent shutdown of secondary water service | 25/03/2024 | 28/03/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 28/03/24 for approximately 4 hours for urgent maintenance works |
Reading House 1-38 | Planned shutdown of secondary water service | 25/03/2024 | 08/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 08/04/24 for approximately 4 hours for essential maintenance works |
Lewes House 1-32, Barnham Street SE1. | Urgent shutdown of mains water service | 25/03/2024 | 02/04/2024 | There will be an interruption to the mains water service to your block affecting the drinking water service from 9am on 02/04/24 for approximately 5 hours for urgent maintenance works |
Lucy Brown House SHU 1-39 | Planned shutdown of heating and hot water service | 25/03/2024 | 08/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 08/04/24 for approximately 7 hours for essential maintenance works. |
Heaton House 1-33 | Planned shutdown of secondary water service | 22/03/2024 | 05/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 05/04/24 for approximately 4 hours for planned maintenance works |
Cadbury Way 1-149 2-108
Woolstaplers Way 1-189 2-160 |
Planned shutdown of hot water service | 21/03/2024 | 03/04/2024 | There will be an interruption to the hot water service to your block from 9am on 03/04/24 for approximately 4 hours for essential maintenance works. |
Slade walk 1-58 | Planned shutdown of heating and hot water services | 21/03/2024 | 04/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 04/04/24 for approximately 7 hours for essential maintenance works. |
Fearnley House 1-132 | Urgent shutdown of secondary water service | 21/03/2024 | 27/03/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 27/03/24 for approximately 4 hours for urgent maintenance works |
Canada Estate | Planned shutdown of heating and hot water service | 20/03/2024 | 02/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 02/04/24 for approximately 7 hours for essential maintenance works. |
Thomson House 1-24 | Planned shutdown of secondary water service | 20/03/2024 | 03/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 03/04/24 for approximately 4 hours for essential maintenance. |
Crompton House 1-21 | Lift 1146 out of service | 20/03/2024 | 27/03/2024 | Repairs required
Update 21/03/24: Brake to be removed and sent away for repair Returned to service 27/03/2024 |
Otterburn House 1-81 | Planned shutdown of heating service | 19/03/2024 | 02/04/2024 | There will be an interruption to the heating service to your block from 9am on 02/04/24 for approximately 7 hours for essential maintenance works. |
Hampton Street 37-57
Lucy Ashe House 1-20 Searson House 1-25 Winchester Close 1-83 Wesley Close 25-107 |
Planned shutdown of heating and hot water services | 19/03/2024 | 02/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 02/04/24 for approximately 7 hours for essential maintenance works. |
Leysdown House 1-49
Ifield House 1-12 |
Planned shutdown of secondary water service | 14/03/2024 | 27/03/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 27/03/24 for approximately 8 hours for essential maintenance. |
Ballow Close 1-12
Coleby Path 1-32 Havil Street 6-24 Owgan Close 1-46 Stacy Path 1-12 |
Planned shutdown of heating and hot water service | 13/03/2024 | 27/03/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 27/03/24 for approximately 8 hours for essential maintenance works. |
Harry Lambourne House 1-36 | Lift 3022 out of service | 08/03/2024 | TBC | Contractors to attend and investigate |
. | . | 15/11/2023 | TBC |
Page last updated: 28 March 2024 14:17