Guide for homeowners and all homeowners services
This page provides a summary of services that are specifically for leaseholders where Southwark Council owns the freehold.
Advocacy service for homeowners
We provide an independent support service for homeowners with unresolved issues. We can help find solutions by carrying out independent investigations on behalf of homeowners. We'll provide progress updates throughout an investigation we carry out on your behalf and will ensure you're listened to.
The Advocacy team was based at 11 Market Place, Bermondsey, SE16 3UQ, but since 30 June 2021, the office has closed. However, this does not affect the services we provide and if we need to meet you in person we can make alternative arrangements.
You can email us at firstname.lastname@example.org.
Watch a video about the homeowners’ service
Find out below how the homeowners' service can support you with issues, provide mediation and hear from residents who have used the service.
Contact centre services for homeowner repairs
Our small customer service contact centre team deals exclusively with homeowner repairs. The team is trained on leaseholder matters and can advise you regarding repairs to your home, what is your responsibility and what is our responsibility as your landlord.
If the team is unable to resolve repair issues or an agreement cannot be reached, they will refer to the Advocacy Service to see whether the issue is suitable for an advocacy investigation. You can contact the team about repairs for free on 0800 952 4444.
Sales and acquisitions services
The sales and acquisitions team comprises the following three specialist teams.
Specialist Home Purchase Team
The team provides services to shared owners, leaseholders rehousing options and council tenants looking for financial help to buy a home.
Social Home Buy/Shared ownership
Shared ownership is an opportunity for a tenant to part buy and part rent a property usually in shares of 25%, 50% or 75%. Over time they can add further shares until they own 100% and become an outright leaseholder. Our role is to work with people interested in shared ownership and support them through the process. We also collect the rent and service charges for shared ownership customers.
The team supports leaseholders who live on estates and need to be rehoused because the estate is being redeveloped. Our officers provide support and guidance every step of the way, helping leaseholders decide what options are best for them. They're also able to help leaseholders with severe financial circumstances such as mortgage repossession, through our financial hardship buy back scheme. Based on a financial assessment, we can pay up to 40% of the valuation of your home to help you pay off all outstanding debts and then allow you to remain in your home as a secure tenant.
Home Purchase Grant Scheme
This grant is for council tenants who want to buy a property on the open market. We can help by providing financial assistance through a grant, which helps with the purchase. When you're ready to buy, you can give us back your council property.
Due to the popularity of the home purchase grant scheme and limited budget, we no longer accept new applications at present. We'll update this page when we're able to accept new applications.
Email us at email@example.com if you have any further questions about the home purchase grant scheme.
Right to Buy services
This team helps our secure tenants to become homeowners. They deal with all applications under the Right to Buy scheme from start to finish - when an application is submitted through to dealing with solicitors until you've purchased your home.
To find out more information on buying your home if you're a secure tenant, email firstname.lastname@example.org.
Residential Conveyancing and Compliance services
The team supports leaseholders and processes applications for:
- lease extensions where a leaseholder needs to extend the terms of their lease
- leaseholders interested in buying the freehold frames, so they become the owners/freeholders of the building their flats are situated in (often known as enfranchisement)
- leaseholders or members of the public interested in buying an asset from the council, such as a loft space, empty laundry room or small piece of land
- leaseholders who want to make changes to their flat that require our permission as the landlord; in this situation, you must contact us first as leaseholders often contact building control or planning and they get approval and go ahead with works (only to find out later that it's a breach of their lease and we have to ask them to change something back to its original condition)
We also provide a deed of covenants for freehold transfers and specialist conveyancing advice to both leaseholders and internal services.
To find out more information, email email@example.com.
Page last updated: 15 November 2023