Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates.

Please note that the times quoted are indicative and actual return to service times and dates may vary.

If your issue is not listed here, find out how to report a repair.

Page last updated: 24 June 2018 15:57

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Havil Street 127, 69-79 Loss of hot water service 24/06/2018 24/06/2018 Contractors to attend and investigate.

Return to service 24/06/18 please allow approximately 4 hours from 3:45pm for service to be fully operational.
Havil Street 167-203 Loss of hot water service 23/06/2018 23/06/2018 Contractors to attend and investigate.

Return to service 23/06/18 please allow approximately 4 hours from 7pm for service to be fully operational.
Staveley Close 1-18 Loss of hot water service 23/06/2018 23/06/2018 Contractors to attend and investigate.

Return to service 23/06/18 please allow approximately 6 hours from 7pm for service to be fully operational.
Bath Close 2-60, 67-101, 128-150, 104-114 Loss of hot water service 23/06/2018 23/06/2018 Contractors to attend and investigate.

Return to service 23/06/18 please allow approximately 6 hours from 7pm for service to be fully operational.
Quedgeley Court 1-36 Loss of hot water service 23/06/2018 23/06/2018 Contractors to attend and investigate.

Return to service 23/06/18 please allow approximately 6 hours from 7pm for service to be fully operational.
Rodney Road 109 -143 Loss of hot water service 22/06/2018 TBC Contractors to attend and investigate
Salisbury Estate
Loss of hot water service 22/06/2018 22/06/2018 Contractors to attend and investigate

Return to service 22/06/18 please allow approximately 4 hours from 2pm for service to be fully operational.
Mccoid Way 12-22 Loss of drinking water 22/06/2018 22/06/2018 Contractors to attend and investigate

Return to service 22/06/18
Havil Street 167-203 Loss of hot water service 22/06/2018 22/06/2018 Contractors to attend and investigate

Return to service 22/06/18, please allow approximately 2 hours from 4pm for service to be fully operational.
Mortlock Close 20-21 & 46-47 Loss of hot water service 22/06/2018 22/06/2018 Contractors to attend and investigate

Return to service 22/06/18, please allow approximately 2 hours from 4pm for service to be fully operational.
Woods Road 54-88 Loss of hot water service 22/06/2018 22/06/2018 Contractors to attend and investigate

Return to service 22/06/18, please allow approximately 2 hours from 4pm for service to be fully operational.
Dighton Court 39-54 Loss of hot water service 22/06/2018 22/06/2018 Contractors to attend and investigate

Return to service 22/06/18, please allow approximately 2 hours from 4pm for service to be fully operational.
Otterburn House 1-81 Loss of hot water service 22/06/2018 22/06/2018 Contractors to attend and investigate

Return to service 22/06/18, please allow approximately 2 hours from 4pm for service to be fully operational.
Hillingdon Street 93-115 Loss of hot water service 22/06/2018 22/06/2018 Contractors to attend and investigate

Return to service 22/06/18, please allow approximately 2 hours from 4pm for service to be fully operational.
East Surrey Grove 18-38
Cronin Street 39-88
Rowan Court 26-45
Pear Court 1-17
Planned shutdown of hot water and secondary water services 21/06/2018 04/07/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins and your hot water supply from 9am on 04/07/2018 for approximately 8 hours for essential maintenance works
Tidworth House 1-22 Urgent shutdown of secondary water service 21/06/2018 25/06/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 25/06/2018 for approximately 4 hours for urgent maintenance works.
Woods Road 54-88 Loss of hot water service 21/06/2018 21/06/2018 Contractors to attend and investigate.

Return to service 21/06/18 please allow approximately 2 hours from 6pm for service to be fully operational.
Havil Street 167, 169, 1173 & 193-197 Loss of hot water service 21/06/2018 21/06/2018 Return to service 21/06/18, please allow approximately 2 hours from 12pm for service to be fully operational.
Bradley House 1-77 Urgent shutdown of secondary water service 21/06/2018 03/07/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 03/07/2018 for approximately 4 hours for urgent maintenance works.
Masterman House 1-67 Loss of primary water service. 21/06/2018 21/06/2018 Contractor to attend and investigate.

Return to service 21/06/18, please allow approximately 2 hours from 12pm for service to be fully operational




St Johns Estate 67-79 Planned Electrical Shutdown 21/06/2018 05/07/2018 There will be an interruption to your electrical supply affecting internal and communal electrics from 8am on 05/07/18 for approximately 8 hours for essential maintenance works
Mortlock Close 20-21, 46-47 Loss of hot water service 21/06/2018 21/06/2018 Contractors to attend and investigate.

Return to service 21/06/18 please allow approximately 2 hours from 6pm for service to be fully operational.
Quenington Court 1-32
Quedgley Court 1-36
Westonbirt Court 1-30
Loss of hot water service 21/06/2018 TBC Contractors to attend and investigate.
Masterman House 1-67 Loss of primary water and hot water. 21/06/2018 22/06/2018 Contractor to attend and investigate.

Return to service 22/06/18, please allow approximately 2 hours from 11pm for service to be fully operational.
Sunwell Close 21-23 Loss of hot water service 21/06/2018 21/06/2018 Contractors to attend and investigate

Returned to service 21/06/18
SE1 5HT area Loss of primary mains water service 21/06/2018 22/06/2018 Thames Water are currently in the area carrying out repair to an underground leak, estimated time for service to be restored is approximately between 7pm - 8pm tonight.

Returned to service 22/06/18
Cossall Walk SHU 109 (1-32)
Queens Road SHU 90 (1-24)
Planned shutdown of heating and hot water service 20/06/2018 04/07/2018 There will be an interruption to your heating and hot water services from 8am on 04/07/18 for approximately 5 hours for essential maintenance works
Mortlock Close 1-12

Sunwell Close 23-30
Loss of hot water service 20/06/2018 20/06/2018 Returned to service 20/06/18 please allow approximately 2 hours from 10am for service to be fully operational
Wendover 241 - 471
Lift 4033 is out of service 20/06/2018 25/06/2018 Technician to investigate
Churchmead 1-31
Bishopsmead 1-38
Emergency shutdown of hot water service 20/06/2018 20/06/2018 There will be an interruption to your hot water service from 8am on 21/06/18 for approximately 9 hours for emergency maintenance works.

Update 20/06/18:
Owing to the urgency of works hot water services have been isolated today 20/06/2018 from 8am for approx. 9 hours for emergency repairs to be undertaken.
Yarnfield Square 15-46 Urgent shutdown of secondary water service 20/06/2018 22/06/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 10am on 22/06/2018 for approximately 4 hours for urgent maintenance works
Woodville House 1-28 Planned shutdown of primary mains water supply 20/06/2018 03/07/2018 There will be an interruption to your mains drinking water supply from 9am on 03/07/18 for approximately 4 hours for essential maintenance works
Brimmington Estate Loss of hot water service 20/06/2018 20/06/2018 Contractors to attend and investigate

Return to service 20/06/18, please allow approximately 2 hours from 11pm for service to be fully operational.
Mortlock Close 20-21, 46-47 Loss of hot water service 20/06/2018 20/06/2018 Contractors to attend and investigate

Return to service 20/06/18, please allow approximately 2 hours from 11pm for service to be fully operational.
Locksfield 1-32 Planned shutdown of heating and hot water service 19/06/2018 03/07/2018 There will be an interruption to your heating and hot water services from 8am on 03/07/18 for approximately 9 hours for essential maintenance works
Pennack Road 1-133
Willowbrook Road 1-3
Planned shutdown of hot water service 19/06/2018 03/07/2018 There will be an interruption to your hot water service from 8am on 03/07/18 for approximately 5 hours for essential maintenance works
Pickwick House 1-39 Urgent shutdown of secondary water service 19/06/2018 26/06/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 10am on 26/06/2018 for approximately 3 hours for urgent maintenance works.
Brookstone Court 1-65 Urgent shutdown of primary mains water supply 19/06/2018 26/06/2018 There will be an interruption to your mains drinking water supply from 8am 26/06/18 for approximately 3 hours for urgent essential maintenance works
Honeywood House 1-25 Lift 3175 is out of service 19/06/2018 19/06/2018 Repairs required

Returned to service 19/06/2018
Sunwell Close 31-39 Loss of hot water service 19/06/2018 20/06/2018 Contractors to attend and investigate

Returned to service 20/06/18 please allow approximately 2 hours from 10am for service to be fully operational
Keswick House 1-36 Planned shutdown of secondary water service 18/06/2018 02/07/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 02/07/2018 for approximately 4 hours for essential maintenance works
St Johns Estate 56-66 Planned Electrical Shutdown 18/06/2018 02/07/2018 There will be an interruption to your electrical supply affecting internal and communal electrics from 8am on 02/07/18 for approximately 8 hours for essential maintenance works
Pinedene 1-21 Planned shutdown of mains water service 18/06/2018 02/07/2018 There will an interruption to your mains water supply affecting the drinking water from 9am on the 02/07/18 for approximately 4 hours for essential maintenance works.
Fontenelle 1-42 Lift 6032 out of service 18/06/2018 20/06/2018 Part required

Returned to service 20/06/2018
D'Eynsford Estate Loss of hot water service 18/06/2018 20/06/2018 Contractors to attend and investigate

Return to service 20/06/18, please allow approximately 2 hours from 11pm for service to be fully operational.
Campbell Court 23-46 Lift 2044 out of service 18/06/2018 21/06/2018 Part required

Returned to service 21/06/2018
Mortlook Close 1-12, Sunwell Close 23-30 Loss of hot water service. 17/06/2018 20/06/2018 Contractor to attend and investigate.

Returned to service 20/06/18


Northcott House Hostel Lift 1999 is out of service 15/06/2018 28/06/2018 Parts required
Banks House 1-30 Lift 1142 is out of service 15/06/2018 22/06/2018 Repairs Required

Returned to service 22/06/2018
Lettsom Estate Planned shutdown of heating on demand and hot water service 14/06/2018 28/06/2018 There will be an interruption to your heating and hot water services from 00.01am on 28/06/18 for approximately 24 hours for essential maintenance works
41-55 St Johns Estate Planned Electrical Shutdown 14/06/2018 28/06/2018 There will be an interruption to your electrical supply affecting internal and communal electrics from 8am on 28/06/18 for approximately 8 hours for essential maintenance works
Sceaux Garden Estate Planned shutdown of heating on demand and hot water service 12/06/2018 26/06/2018 There will be an interruption to your heating and hot water services from 8am on 26/06/18 for approximately 5 hours for essential maintenance works
Wickway Court 1-118
Shannon Court 1-11
Thames Court16-33, 34-53, 1-15
Quenington Court 1-32
Quedgley Court 1-36
Westonbirt Court 1-30
Danube Court 19-30, 1-18
Indus Court 1-8
Amstel Court 1-6, 7-17
Oak Court 1-10, 11-35
Blackthorne Court 1-8, 9-16, 17-31
Palm Court 1-8, 9-33
Rowan Court 1-4, 5-25
Tuke School
Planned shutdown of heating on demand and hot water services. 11/06/2018 25/06/2018 There will be an interruption to your heating and hot water services from 00.01am on 25/06/18 for approximately 24 hours for essential maintenance works
Casby House 1 - 83 Lift 5116 out of service 08/06/2018 19/06/2018 Repairs required

Return to service date changed from 15/06/2018 to 19/06/2018

Returned to service 19/06/2018
Spenlow House 1-81 Planned shutdown of secondary water service 07/06/2018 20/06/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 20/06/2018 for approximately 4 hours for essential maintenance works
Widecombe House 1-36 Planned shutdown of secondary water service 06/06/2018 20/06/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 20/06/2018 for approximately 4 hours for essential maintenance works
Havil Street Estate Planned shutdown of heating on demand and hot water service 06/06/2018 20/06/2018 There will be an interruption to your heating and hot water services from 8am on 20/06/18 for approximately 5 hours for essential maintenance works
Cross Court 25-36 Planned shutdown of primary mains water service 06/06/2018 20/06/2018 There will be an interruption to your mains drinking water supply from 9am 20/06/18 for approximately 4 hours for essential maintenance works
Missenden 166-313 Planned shutdown of hot water service 06/06/2018 20/06/2018 There will be an interruption to your hot water service from 9am on 20/06/18 for approximately 9 hours for essential maintenance works
Allport House 1-24 Planned shutdown of Lift 2100. 04/06/2018 18/06/2018 There will be an interruption to the service of lift 2100 Allport House from 8am on 18/06/2018 for approximately 33 hours for essential repair work
Abinger House 9-16 Lift 1157 Out of service 31/05/2018 21/06/2018 Repairs required

Returned to service 21/06/2018
Communal heating system - Borough wide Communal heating system switch over to summer mode. 22/05/2018 25/05/2018 Please be advised that as outside temperatures have on average been above 17 degrees C during the day and on average above 10 degrees C overnight and are forecast to continue to rise, the decision has been made to switch the District heating system over to summer mode. This will be undertaken borough wide on 25/05/18.

107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Page last updated: 24 June 2018 15:57