Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may vary.

Please note: heating for all residents and tenants on district heating will switch off automatically if the outside air temperature is above 17°C and come back on when the temperature drops below this point.

If your issue is not listed here, find out how to report a repair.

Page last updated: 19 December 2018 12:25

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Lambrook House 1-39 Planned shutdown of secondary water service 19/12/2018 02/01/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 02/01/2019 for approximately 4 hours for essential maintenance works
Offham House 1-40 Planned shutdown of secondary water service 19/12/2018 02/01/2019 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 02/01/2019 for approximately 3 hours for essential maintenance works
Wendover 1-240 Lift 4030 out of service 19/12/2018 TBC Contractors to attend and investigate
Aylesbury Estate Loss of heating and hot water service 19/12/2018 19/12/2018 Contractors to attend and investigate

Returned to service 19/12/2018 please allow approximately 6 hours from 11.30am for service to be fully operational.
Lew Evans House 1 - 39 Planned lift shutdown, Lift 2056 Lew Evans House 19/12/2018 02/01/2019 There will be an interruption to the service of lift 2056 Lew Evans House from 8am on 02/01/19 for approximately 10 hours.
Cowper House 1-24 Lift 1194 out of service 19/12/2018 TBC Contractors to attend and investigate
Quentin House 37-53 Emergency shutdown of mains water service 19/12/2018 19/12/2018 There will be an interruption to your mains water supply affecting drinking water today 19/12/18 from 1pm approximately 2 hours for emergency maintenance works.
Conant House 1-84 Urgent shutdown of hot water service 18/12/2018 20/12/2018 There will be an interruption to your hot water service from 8am on the 20/12/18 for approximately 8 hours for urgent maintenance works
Lettsom Estate Loss of heating and hot water service 18/12/2018 18/12/2018 Contractors to attend and investigate

Returned to service 18/12/2018 please allow approximately 2 hours from 2pm for service to be fully operational
Applegarth House 1-30 Lift 3118 out of service 18/12/2018 18/12/2018 Repairs required

Returned to service 18/12/2018
Napier House 1-36 Loss of heating and hot water service 18/12/2018 18/12/2018 Contractors to attend and investigate

Returned to service 18/12/2018 please allow approximately 2 hours from 4pm for service to be fully operational.
Harold Maddison House 1-48 Loss of heating and hot water service 18/12/2018 18/12/2018 Contractors to attend and investigate.

Returned to service 18/12/18. Please allow approximately 4 hours from 20:00 for service to be fully operational.
Beechdene 1-28 Loss of heating and hot water service 18/12/2018 18/12/2018 Contractors to attend and investigate.

Returned to service 18/12/18. Please allow approximately 2 hours from 20:00 for service to be fully operational.
Regina Point 1-80 Loss of heating and hot water service 18/12/2018 18/12/2018 Contractors to attend and investigate.

Returned to service 18/12/18. Please allow approximately 2 hours from 20:00 for service to be fully operational.
SE17 2 Area Loss of power service 18/12/2018 19/12/2018 Contractor to attend and investigate.

Return to service 19/12/18.
Harold Maddison House 1-48 Loss of heating service 17/12/2018 17/12/2018 Contractors to attend and investigate

Returned to service 17/12/18 please allow approximately 2 hours from 12.30pm for service to be fully operational
Wickway Court 1-118 Loss of heating and hot water service 17/12/2018 17/12/2018 Contractor to attend and investigate

Returned to service 17/12/18 please allow approximately 2 hours from 12.30pm for service to be fully operational
Brimmington Estate Low temperatures to heating and hot water service 17/12/2018 17/12/2018 Contractors to attend and investigate

Returned to service 17/12/18 please allow approximately 4 hours from 2pm for service to be fully operational
Prospect House 1-63 Lift 1118 is out of service 17/12/2018 TBC Contractor to attend and investigate
Wyndham Estate Loss of heating and hot water service
17/12/2018 TBC Contractors to attend and investigate

Update 17/12/2018 Heating and hot water Service to the East Zone have now been restored. Contractors will be excavating and carrying out urgent repairs tomorrow morning 18/12/2018 to an under ground leak under Aberfeldy House with heating and hot water services expected to be restored by tomorrow evening.
Marlborough Close 1-77(O), 2-78(E). OCO Loss of heating and hot water service 17/12/2018 17/12/2018 Contractor to attend and investigate.

Returned to service 17/12/18, please allow approximately 2 hours from 8pm for service to be fully operational.

Harold Maddison House, Alberta Street 1-48(C) Loss of heating and hot water service 17/12/2018 17/12/2018 Contractor to attend and investigate.

Returned to service 17/12/18, please allow approximately 2 hours from 8pm for service to be fully operational.
Prescott House, Hillingdon Street 1-68 Loss of heating and hot water service 17/12/2018 18/12/2018 Contractors to attend and investigate

Returned to service 18/12/18 please allow approximately 2 hours from 7am for service to be fully operational
Harding Close 1-10(C); John Ruskin Street 42-46 Loss of heating and hot water services 17/12/2018 18/12/2018 Contractors to attend and investigate

Returned to service 18/12/18 please allow approximately 2 hours from 7am for service to be fully operational
Tupman House 1-47 Lift 5129 out of service 17/12/2018 18/12/2018 Contractors to attend and investigate

Returned to service 18/12/2018
Wade House 1-43 Lift 5131 out of service 17/12/2018 18/12/2018 Contractors to attend and investigate

Returned to service 18/12/2018
Cossall Walk 1-108 Loss of heating and hot water 16/12/2018 17/12/2018 Contractors to attend and investigate.

Return to service 17/12/18.
Sunwell Close 31-39(C). Loss of heating and hot water service 16/12/2018 17/12/2018 Contractor to attend and investigate.

Return to service 17/12/18.
HOOK CLOSE 20-31(C) Loss of heating and hot water service 16/12/2018 17/12/2018 Contractor to visit and investigate.

Return to service 17/12/18.
Hook Close 45-59(C Loss of heating and hot water service 16/12/2018 17/12/2018 Contractor to attend and investigate.

Return to service 17/12/18.
Woods Road 42-52(E) Loss of heating and hot water service 16/12/2018 17/12/2018 Contractor to attend and investigate.

Return to service 17/12/18.
Mortlock Close 23-31(C), 41-44 1 To 22 Loss of heating and hot water service 16/12/2018 17/12/2018 Contractor to attend and investigate.

Return to service 17/12/18.
Montague Square 20-40 Loss of heating and hot water service 16/12/2018 17/12/2018 Contractor to attend and investigate.

Return to service 17/12/18.
Mortlook close 1-12(c); Sunwell close.
Loss of hot water service from communal boiler 16/12/2018 17/12/2018 Contractor to attend and investigate

Returned to service 17/12/18

Felbridge House 1-86 Loss of primary and secondary water service 15/12/2018 18/12/2018 Contractor to attend and investigate.

Returned to service 18/12/2018
Harry Lamborn House 1-36 Low temperatures to heating and hot water service 14/12/2018 TBC Contractors to attend and investigate
Hodister Close 2-13 Loss of heating service 14/12/2018 17/12/2018 Contractors to attend and investigate

Returned to service 17/12/18, please allow approximately 2 hours from 8 pm for service to be fully operational.
Gayhurst 1-162
Hambledon 1-20
Urgent shutdown of heating service 13/12/2018 17/12/2018 There will be an interruption to your heating service from 9am on the 17/12/18 for approximately 4 hours for urgent maintenance works
Setchell Estate Low temperatures to heating and hot water service 13/12/2018 TBC Contractors to attend and investigate
Kirby Estate 71-119 Urgent shutdown of mains water service 12/12/2018 19/12/2018 There will be an interruption to your mains water supply affecting drinking water on the 19/12/18 from 9am for approximately 7 hours for urgent maintenance works.
Tissington Court 73-134 Urgent Electrical Shutdown 12/12/2018 19/12/2018 There will be an interruption to your electrical services affecting all internal appliances, heating/hot water, communal lighting, lifts, drinking water and door entry systems from 10am on 19/12/2018 for approximately 5 hours for urgent maintenance works
Devon Mansions 169 - 180 Lift 5024 is out of service 11/12/2018 18/12/2018 Contractor to attend and investigate

Returned to service 18/12/2018
Setchell Estate Urgent shutdown of heating and hot water service 11/12/2018 19/12/2018 There will be an interruption to your heating and hot water service from 8am on the 18/12/18 for approximately 10 hours for urgent maintenance works

Update 19/12/2018 Due to complication during yesterdays shutdown with the installation of the temporary boilers contractors are on site continuing works today 19/12/2018.
Bradley House 1-77 Planned shutdown of mains water service 07/12/2018 21/12/2018 There will be an interruption to your mains water supply affecting the drinking water from 9am on the 21/12/18 for approximately 4 hours for essential maintenance works
Tissington Court 1-134 Planned shutdown of hot water service 07/12/2018 20/12/2018 There will be an interruption to your hot water service from 9am on the 20/12/18 for approximately 6 hours for essential maintenance works

Update 18/12/18: Hot water shutdown scheduled for 20/12/18 will no longer go ahead as works will take place on 19/12/18 in conjunction with the electrical shut down.
Dekker House 1-30 Planned shutdown of secondary water service 06/12/2018 20/12/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 20/12/2018 for approximately 4 hours for essential maintenance works
Brook Drive 71-89 Planned shutdown of lift 1007 06/12/2018 20/12/2018 There will be an interruption to lift services from 8am on 20/12/18 for approximately 9 hours for essential repair work
Rock Grove Way 1-42 Planned shutdown of hot water service 06/12/2018 20/12/2018 There will be an interruption to your hot water service from 9am on the 20/12/18 for approximately 4 hours for essential maintenance works
Elmwood Road 76-86 Planned shutdown of secondary and mains water services 05/12/2018 19/12/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers, wash hand basins and mains water affecting drinking water from 9am on the 19/12/18 for approximately 4 hours for essential maintenance works
Russell Court 14-44 SHU
Russell Court 1-13
Planned shutdown of secondary water service 04/12/2018 18/12/2018 There will be an interruption to your secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 18/12/2018 for approximately 4 hours for essential maintenance works
Wendover 241-471
Wolverton 152-192
Planned shutdown of heating and hot water service 04/12/2018 18/12/2018 There will be an interruption to your heating and hot water service from 6am on the 18/12/18 for approximately 12 hours for essential maintenance works
Brookstone Court 1-65 Planned shutdown of lift 2001 04/12/2018 19/12/2018 There will be an interruption to lift services from 8am on 17/12/18 for approximately 57 hours for essential repair work
Crane House 1 - 70 Lift 3016 is out of service 03/12/2018 TBC Repairs required
St Stephens House 1 - 20 Lift 4045 is out of service 30/11/2018 TBC Repairs required

Update 17/12/2018: Whilst repairing lift 4045, further works were discovered and contractors are currently contacting specialists in the hope to return the lift to service before Christmas.
Pedworth Gardens 1-34 Planned shutdown of lift 5099 05/11/2018 21/12/2018 There will be an interruption to lift services from 8am on 19/11/18 until 21/12/18 for essential refurbishment work
Mortlock Close 14-19 Door entry system is not operational. 16/10/2018 TBC The door entry system is obsolete and cannot be repaired. It is to be renewed and section 20 notifications are due to be sent.
Abinger House 1-8 Planned shutdown of lift 1158 01/10/2018 21/12/2018 There will be an interruption to lift services from 8am on 15/10/18 until 21/12/18 for essential refurbishment work.
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Update 18/01/2018: We are still working hard to restore the lift, however we expect the lift will be out of service for a further 6 months

Update 30/07/2018: We continue to find a solution to the structural problem within the lift shaft and are planning works to resolve. The process is on going and will advise on progress. At this time we unfortunately can not advise of a start date for these works

Update 07/09/2018: Load bearing calculations are being sought for major works to take place

Update 12/10/2018: There are two solutions to the structural problems, we are waiting on confirmation from consultants on the best option to use.

Page last updated: 19 December 2018 12:25