Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We are sorry that this issue has arisen and appreciate you may have concerns. If you have any questions about this information, please visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We are sorry that this issue has arisen and appreciate you may have concerns. If you have any questions about this information, please visit www.idealsupport.co.uk or get in touch using the contact details on this page.
If your issue is not listed, find out how to report a repair.
Page last updated: 24 April 2024 21:28
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| St Matthews House 1-29 | Loss of mains water and secondary water services | 24/04/2024 | TBC | Contractors are onsite carrying out works to rectify a leak on the system. Mains water and secondary water supplies may be affected resulting in a loss of drinking water supply and secondary water supply to toilets, baths showers and wash hand basins. |
| Mistral 1-72 | Planned shutdown of heating and hot water service | 24/04/2024 | 08/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 08/05/24 for approximately 9 hours for essential maintenance works. |
| Thames Court 1-15 | Planned shutdown of mains water service | 24/04/2024 | 08/05/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 08/05/24 for approximately 5 hours for planned maintenance works. |
| Barlow Estate | Planned shutdown of heating and hot water service | 24/04/2024 | 08/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 08/05/24 for approximately 7 hours for essential maintenance works. |
| Collinson Walk 1-15(O) ; Scovell Crescent 27-31(O) ., SE1 1PS | Loss of heating and hot water services | 24/04/2024 | 24/04/2024 | Contractor to attend and investigate
Returned to service 24.04.2024 please allow approximately 2 hours from 12pm for service to be fully operational |
| McCoid Way 1-21 | Loss of heating and hot water services | 24/04/2024 | 24/04/2024 | Contractor to attend and investigate
Returned to service 24/04/2024 please allow approximately 2 hours from 12pm for service to be fully operational. |
| Markham House 9-15 | Lift 2143 out of service | 24/04/2024 | TBC | Contractors to attend and investigate |
| Scovell Crescent 1-15 | Loss of heating and hot water | 24/04/2024 | 24/04/2024 | Contractor to attend and investigate
Returned to service 23/04/2024 please allow approximately 4 hours from 9:30pm for service to be fully operational. |
| Borough Square 1-6 SE1 1PX | Loss of heating ands hot water | 24/04/2024 | 24/04/2024 | Contractor to attend and investigate
Returned to service 24/04/2024 please allow approximately 3 hours from 9:30pm for service to be fully operational. |
| Cronin Street 39-62 | Planned shutdown of hot and secondary water services | 23/04/2024 | 07/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins and the hot water service from 9am on 07/05/24 for approximately 6 hours for planned essential maintenance works |
| Havil Street 6-24
Fontenelle 1-42 |
Urgent shutdown of mains water service | 23/04/2024 | 30/04/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 10am on 30/04/24 for approximately 5 hours for urgent maintenance works. |
| Larch House 1-45 | Planned shutdown of secondary water service | 23/04/2024 | 07/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 07/05/24 for approximately 4 hours for planned essential maintenance works |
| Wolverton 152-192
Wendover 241-471 |
Planned shutdown of hot water service | 23/04/2024 | 07/05/2024 | There will be an interruption to the hot water service to your block from 9am on 07/05/24 for approximately 4 hours for essential maintenance works. |
| Amina Way 1-144 | Planned shutdown of hot water service | 23/04/2024 | 07/05/2024 | There will be an interruption to the hot water service to your block from 9am on 07/05/24 for approximately 4 hours for essential maintenance works. |
| Galatea Square 30-68 | Loss of heating and hot water service | 23/04/2024 | 23/04/2024 | Contractor to attend and investigate
Returned to service 23/04/2024 please allow approximately 2 hours from 9:30pm for service to be fully operational. |
| Scovell Crescent 17-25 | Loss of heating service | 23/04/2024 | 23/04/2024 | Contractor to attend and investigate
Returned to service 23/04/2024 please allow approximately 2 hours from 10:15pm for service to be fully operational. |
| Taplow 1-215 | Loss of primary mains water services | 23/04/2024 | 24/04/2024 | There may be a loss of mains water service affecting the drinking water supply to upper floors of the block due to a severe leak on the system. Bottled water can be requested if needed by calling our contact centre on 020 7525 2600.
Returned to service |
| Crossmount House, Bowyer Street 1-82 | Loss of primary water services | 22/04/2024 | 23/04/2024 | Contractors to attend and investigate.
Update 23/04/24 @ 4pm - Repairs to your water service are still on going and we are working hard on restoring your service as soon as possible. Returned to service 23/04/2024 please allow approximately 4 hours from 5pm for service to be fully operational. |
| Unwin Close 1-28 | Loss of secondary water service | 21/04/2024 | TBC | Loss of secondary water service |
| Missenden 256-299 | Loss of hot water service | 20/04/2024 | TBC | Contractor to attend and investigate |
| St Helena Road, 1-99 | Loss of heating and hot water service | 20/04/2024 | 23/04/2024 | Contractor to attend and investigate
Update 23/04/24 @ 6:03pm - Repairs to your heating and hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 23/04/2024 please allow approximately 4 hours from 8pm for service to be fully operational. |
| Edwin House 1-66 | Planned shutdown of secondary water services | 19/04/2024 | 03/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 03/05/24 for approximately 4 hours for planned essential maintenance works |
| St Olave’s Estate 1-61 | Planned shutdown of secondary water service | 19/04/2024 | 07/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 03/05/24 for approximately 4 hours for essential maintenance works.
Update 24/04/2024 secondary water shutdown for the 03/05/24 has now been rescheduled to take place on the 07/05/2024 from 9am, apologies for the inconvenience this may cause. |
| Dighton Court 1-54
Hillingdon Street 81-127 |
Planned shutdown of heating and hot water services | 18/04/2024 | 30/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 30/04/24 for approximately 7 hours for essential maintenance works. |
| D'Eynsford Estate | Planned shutdown of heating and hot water service | 18/04/2024 | 02/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 02/05/24 for approximately 9 hours for essential maintenance works. |
| Dekker House 1-30 | Planned shutdown of secondary water service | 18/04/2024 | 02/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 02/05/24 for approximately 4 hours for planned essential maintenance works |
| Cadbury Way 1-108
Woolstaplers Way 1-189 |
Planned shutdown of hot water service | 18/04/2024 | 02/05/2024 | There will be an interruption to the hot water service to your block from 9am on 02/05/24 for approximately 4 hours for essential maintenance works. |
| Dodson Street 49-56 | Planned shutdown of secondary water service | 17/04/2024 | 30/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 30/04/24 for approximately 4 hours for essential maintenance works |
| Purbrook Estate 1-36 | Planned shutdown of secondary water service | 17/04/2024 | 01/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 01/05/2024 for approximately 4 hours for essential maintenance works |
| Wolverton 60-125
Wendover 1-178 |
Planned shutdown of hot water service | 17/04/2024 | 29/04/2024 | There will be an interruption to the hot water service to your block from 9am on 29/04/24 for approximately 4 hours for essential maintenance works. |
| Lenham House 1-20 | Lift 1170 out of service | 17/04/2024 | TBC | Technician to attend and investigate
Update 23/04/24: Part required |
| 10 Keyworth Street Hostel | Lift 2000 out of service | 17/04/2024 | TBC | Technician to attend and investigate
Update 24/04/24: Parts required |
| Witcombe Point 1-76 | Planned shutdown of mains water service | 16/04/2024 | 30/04/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 30/04/24 for approximately 4 hours for essential maintenance works. |
| Reedham Street 25-37 | Planned shutdown of secondary water services | 16/04/2024 | 30/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 30/04/24 for approximately 4 hours for essential maintenance works |
| Maxden Court 1-12 | Urgent shutdown of secondary water service | 16/04/2024 | 24/04/2024 | Owing to urgent works there will be an interruption to the secondary water service to your block from 8am on 24.04.24 for approximately 4 hours for maintenance works. |
| Oak Court 1-35
Blackthorne Court 1-31 Palm Court 1-33 Rowan Court 1-25 |
Planned shutdown of heating and hot water services | 15/04/2024 | 29/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 29/04/24 for approximately 9 hours for essential maintenance works. |
| Setchell Way 1-98
Alscot Way 2-78 Hazel Way 1-135 Curtis Way 1-59 Setchell Estate TA Hall Dunton Road 14-26 |
Planned shutdown of heating and hot water services | 12/04/2024 | 23/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 23/04/24 for approximately 7 hours for essential maintenance works. |
| Brimmington Estate | Planned shutdown of heating and hot water service | 11/04/2024 | 25/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 25/04/24 for approximately 9 hours for essential maintenance works. |
| Rye Hill Park 122-208 | Planned shutdown of secondary water service | 11/04/2024 | 24/04/2024 | There will be an interruption to the secondary water service to your block from 9am on 24.04.24 for approximately 4 hours for essential maintenance works |
| Walters House 1-14 | Planned shutdown of hot water and secondary water service | 10/04/2024 | 24/04/2024 | There will be an interruption to the hot water and secondary water service to your block affecting toilets, baths showers and wash hand basins and hot water services from 9am on 24/04/24 for approximately 4 hours for essential maintenance works |
| Canterbury Place 1-75
Canterbury Place 2-60 Wesley Close 1-30 Newington T&RA Hall |
Planned shutdown of heating and hot water services | 10/04/2024 | 24/04/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 24/04/24 for approximately 7 hours for essential maintenance works. |
| Thomson House 1-24 | Planned shutdown of secondary water service | 10/04/2024 | 24/04/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 24/04/24 for approximately 4 hours for planned essential maintenance works |
| . | . | 15/11/2023 | TBC |
Page last updated: 24 April 2024 21:28
