Improvements to our website

We have made changes to our website to improve the way it looks and to give residents a better experience. You can find out more about this update here. 

Reporting housing repairs

Non emergency repairs should be reported online by logging into your MySouthwark account and selecting the Housing repairs tab.

Before reporting a repair, please check your repairs rights and responsibilities.

Report a housing repair 

Emergency repairs

An emergency repair is when there's immediate danger to you or the structure of the building. In an emergency we'll make the situation safe; we may need to return another day to complete the full repair.

All emergency repairs can be reported 24/7 by calling 0800 952 4444 or 020 7525 2600. You may experience longer waiting times due to a high volume of calls

Other useful numbers

If you are a resident or landlord from abroad and need to report a repair, call 020 3929 8511.

If you have a gas/carbon monoxide leak, call the National grid 0800 111 999.

If you have lost your gas or electricity supply, you should contact your individual supplier to find out if the issue is with your meter or account.

If you're experiencing a power cut in your area, call UK Power networks 0800 316 3105.

If you have no drinking water in your area, call Thames water 0800 714 614.

Page last updated: 21 April 2023


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