Rogue traders and doorstep crime

Rogue traders are typically fraudulent individuals who show up uninvited and offer to do work on your home, such as repairs to your roof, driveway or garden.

Rogues often:

  • target older and more vulnerable people
  • change from being very friendly to extremely intimidating
  • demand more money than first agreed upon
  • disappear once you've paid them, without finishing a job or sometimes not even starting it at all

Rogue traders can fraudulently gain access to your property and then invent some problem that needs urgent attention. For example, they may say they're working on your neighbour's property and need access to yours to check a leak or some other problem. Don't believe such stories no matter how plausible they seem.

Incidents involving elderly people being escorted to their bank to withdraw tens of thousands of pounds aren't unusual.

Beware - rogue traders are active in Southwark

Dealing with cold callers

We advise that you don't answer the door to anyone you're not expecting - but if you do, just say no. Tell them you have a friend or relative that helps you. If they persist, tell them to leave or you'll call the police. Make sure you have a security chain on your door and always use it. You may be able to get one fitted free by police crime prevention or victim support. 

Don't be fooled by dodgy sales talk such as:

  • "We’re working around the corner and noticed a loose tile on your roof"
  • "We're in your area offering a special price if you agree today"
  • "I’ve just done a job for your neighbour"
  • "We’ve got material left over from another job"
Remember - reputable traders don’t need to knock on doors for work

What if my house does need repairs

You shouldn't be making decisions about buying goods or services on the doorstep - you won’t be able to shop around and compare quotes or prices. 

The law gives you extra rights about cancellation of contracts made in your home or away from business premises, but it's best not to agree to anything in the first place. Rogue traders and conmen don't give refunds.

If you do need home improvements done, check our Builders Award scheme pages to find reputable traders as well as our Handyperson scheme.

What we're doing to stop these crimes

One of our priorities is to combat and frustrate the activities of rogue traders. We support the national 'Doorstoppers' campaign and are:

  • working with local banks and building societies to alert them to signs that a customer may be the victim of a doorstep crime
  • promoting our Builders Award scheme and other similar lists
  • distributing our Safe as Houses advice packs
  • offering educational talks to community groups
  • helping residents set up No Cold Calling Control Zones (NCCCZs)

Where to report suspect callers

If you think rogue traders or other doorstep criminals are active in your area, call the police. If you see vehicles being used to carry out the crimes, record and report the registration plate details.

If you have a neighbourhood watch scheme, tell the co-ordinators so they can alert other residents.

If you wish to report a doorstep crime, contact your local police or see our reporting a Trading Standards issue page. 

Page last updated: 31 May 2017