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Improvements to our website

We have made changes to our website to improve the way it looks and to give residents a better experience. You can find out more about this update here.

Water refunds

We have a longstanding agreement with Thames Water where we collect water charges along with our tenants’ rent. This means that tenants don’t deal directly with the water company as we manage billing and collection of payments.

Court case

A recent court case challenged this arrangement and the commission that we receive from Thames Water for collecting water charges on their behalf. The court ruled that we had acted as a 'water reseller' and had overcharged tenants so we’re now paying this money back.

Part 2Can I get a refund

Page last updated: 05 March 2020

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