Improvements to our website

We have made changes to our website to improve the way it looks and to give residents a better experience. You can find out more about this update here. 

Reporting housing repairs

Repair appointments

Most repairs will have appointments and you can choose a convenient time slot:

  • morning - 8 am to 1 pm
  • afternoon - 12 pm to 6 pm
  • school run - 10 am to 3 pm

If you need to change or cancel an appointment, log into your MySouthwark account or email us at to let us know.

When reporting a repair by email, please give us as much information as possible about the problem you are reporting.

You can help prepare for the repair by:

  • clearing the area needing repair (move furniture, curtains or carpets)
  • ensuring you (or another adult) are at home for the entire appointment time slot

Page last updated: 21 April 2023


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