Reporting housing repairs

Repair appointments

Most repairs will have appointments and you can choose a convenient time slot:

  • morning - 8am to 1pm
  • afternoon - 12pm to 6pm
  • school run - 10am to 3pm

If you need to change or cancel an appointment, log into your MySouthwark account or email us at to let us know.

When reporting a repair by email us, please give us as much information as possible about the problem your reporting.

You can help prepare for the repair by:

  • clearing the area needing repair (move furniture, curtains or carpets)
  • making sure you (or another adult) are at home for the entire appointment time slot

Page last updated: 28 October 2021

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