Communal key requests

Due to the current COVID-19 (coronavirus) situation, the council is operating a reduced service from 5 January 2021 to ensure we're compliant with the public health advice issued by the government. We'll restore the full service once the government has eased restrictions.
Only essential work and emergency access will be authorised to reduce social interaction and ensure that we protect Southwark’s staff, engineers and residents.
We're operating a reduced communal key request service. We're not booking communal key use for smart meter upgrades or meter readings. We'll restore the full service from 12 April 2021.
Communal Keys only grants access to approved contractors or the statutory authorities

We can book the keys for your engineer to access your building’s boiler house, lift motor room, plant room, electrical intake cupboard or roof area.

You can order new communal access (ASSA) keys and entry fobs.  

If you're a leaseholder, you may require consent from our conveyancing team ahead of these works. For instance - if you're replacing your property’s consumer unit or fuse box, you must receive approval first.

Booking a key

Email us your key request.

We require the following information to book the keys:

  1. The reason your engineer requires access
  2. The date they require access
  3. The name of the company the attending engineer works for
  4. Your address
  5. The location that the works will take place (boiler house/ lift motor room/ plant room/ electrical intake cupboard / roof area)

We require the engineer’s name and contact number.

Communal key request
Lock barrel

To ensure we book the correct key(s), you must attach a photo to the email with a clear photograph of the lock’s barrel. Please see the example image of a lock barrel on this page.


Only the approved contractor can collect the key. The contracted engineer will need to provide company photographic identification for the keys to be released.

We'll never authorise an occupant to collect the keys.

Failure to return the key(s) on time could incur a penalty charge to the company.

The key(s) can be collected by the engineer from 9.15am and must be returned by 4.45pm (the latest collection time is 3pm) on the same day. We only issue keys Monday to Friday within these times.

Once confirmed we'll reply with a confirmation email including the collection address.

Out of hours emergency access

All emergency access requests, such as power outages which occur outside 9am to 5 pm Monday to Friday, should be reported by calling 0800 952 4444 or 020 7525 2600.

Our repairs technical officer will attend to provide access to your utility provider’s engineer.

Page last updated: 13 April 2021

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