Issues with some online forms
Some of our forms are currently slow or unresponsive. These include forms for Council Tax, business rates and Housing Benefit. Our team is working to resolve this.
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Service charge loan
Find out about our loans to cover high major works costs. Things to consider before applying for one. How to apply.
Manage your loan
We keep your loan separate from your main service charge account.
We remove your debt from your service charge account and put it in a new account (the loan account).
You must make sure each account is kept up to date. Always check details carefully so payments go to the right account.
You can:
- request a loan statement, redemption statement (how much is left to pay off) or balance
- request a refund if you've paid off your loan and paid too much
- make an online enquiry about anything else
Postponements
If another lender wants to prioritise their charge over ours they need our permission. We look at postponements of charges on a case by case basis.
We have the right to decline.