Issues with some online forms
Some of our forms are currently slow or unresponsive. These include forms for Council Tax, business rates and Housing Benefit. Our team is working to resolve this.
Back
Service charge loan
Find out about our loans to cover high major works costs. Things to consider before applying for one. How to apply.
Struggling to pay?
Contact us straightaway for advice if you've fallen behind with payments or are struggling to pay.
We’re keen to help and can talk you through your options.
We can charge a fee for arrears (payments you've fallen behind on) to cover our admin costs.
We'll charge the fee if you're in arrears 2 months running, or twice in 12 months.
You could lose your home if you do not keep up with your repayments, so please do not ignore the problem.
Contacting you
We'll send you an arrears letter if you:
- do not pay the agreed amount each month asking you to make a payment to clear the arrears
- made a payment but it's missing, contact us with details and evidence of your payment, like your bank statement
- made a payment but it's not enough (interest rate changes will affect your repayment amount)
We always let you know about any rate changes and your new monthly repayment amount.
If you're paying by standing order, you’ll need to change the amount yourself. We cannot do this for you.
Get in touch if you need to find out your current monthly repayment amount.
Advice and support
Money Helper has useful information and can offer advice.
Get in touch with us for more free independent financial support.