Tenants' handbook

We want you to get the most out of your home, so we’ve created a handbook about the services we offer and up to date help on tenancy. Our handbook includes information about:

• how to manage repairs in your home
• how to be more involved in your local community
• details of your tenancy
• rents and other charges
• parking in your area
• health and safety

If you’re a tenant over the age of 60, we’ll send you a copy.

If you’re the tenant of a Tenant Management Organisation (TMO), your TMO may provide some of the services outlined in the handbook. Contact your TMO to find out which services they provide and which we’re responsible for. 

Download a chapter

• Tenants' handbook part 1: How to contact us ^{(PDF, 322kb)}
• Tenants' handbook part 2: Your tenancy ^{(PDF, 313kb)}
• Tenants' handbook part 3: Rent and other charges ^{(PDF, 172kb)}
• Tenants' handbook part 4: Grounds for possession ^{(PDF, 199kb)}
• Tenants' handbook part 5: Looking after your home and estate ^{(PDF, 335kb)}
• Tenants' handbook part 6: Health and safety ^{(PDF, 296kb)}
• Tenants' handbook part 7: Respecting others ^{(PDF, 190kb)}
• Tenants' handbook part 8: Getting involved ^{(PDF, 158kb)}
• Tenants' handbook part 9: Parking ^{(PDF, 213kb)}
• Tenants' handbook part 10: Explore other housing options ^{(PDF, 364kb)}
• Conditions of tenancy ^{(PDF, 622kb)}

Page last updated: 18 December 2023