Tenants handbook

We want you to get the most out of your home, so we’ve created a handbook about the services we offer and up to date help on tenancy. Our handbook includes information about:

• how to manage repairs in your home
• how to be more involved in your local community
• details of your tenancy
• rents and other charges
• parking in your area
• health and safety

If you’re a tenant over the age of 60, we’ll send you a copy.

If you’re the tenant of a Tenant Management Organisation (TMO), your TMO may provide some of the services outlined in the handbook. Contact your TMO to find out which services they provide and which we’re responsible for. 

Download a chapter

• Access to services ^{(pdf, 197kb)}
• Your tenancy ^{(pdf, 297kb)}
• Rent and other charges ^{(pdf, 140kb)}
• Grounds for possession ^{(pdf, 185kb)}
• Looking after your home and estate ^{(pdf, 250kb)}
• Health and safety ^{(pdf, 234kb)}
• Respecting others ^{(pdf, 170kb)}
• Getting involved ^{(pdf, 139kb)}
• Parking ^{(pdf, 199kb)}
• Housing choice ^{(pdf, 212kb)}

Page last updated: 30 September 2019