Advice about homelessness
During office hours
You can email the Housing Solutions team or call 020 7525 4140.
Monday and Tuesday 9am to 4pm
Wednesday 10am to 4pm
Thursday and Friday 9am to 4pm
Make sure you've explored all the options listed above before visiting us in person.
Southwark Homesearch Centre
25 - 27 Bournemouth Road
Out of hours
If you've been made homeless outside of our normal working hours, we operate an emergency out of hours service. However, be aware that if you don't qualify for emergency accommodation we won't be able to help you out of hours.
You can contact our emergency out of hours service at 020 7525 5000.
Opening times over the festive period
Please see the opening times for the festive period (pdf, 239kb) and winter shelter information
Duty to refer
The duty to refer requires public authorities in England to notify a local housing authority, such as Southwark Council, of service users they think may be homeless or at risk of becoming homeless. Please use the Homelessness Reduction Act Referral Form (doc, 76kb) to notify us of such cases, so we can provide the appropriate support to the household. As a minimum, we'll require contact details of the household being referred along with their signed consent and the reason for referral. If possible, fully complete the form as this will assist us in dealing with the referral.
Page last updated: 11 December 2018