Adult social care complaints and compliments

Resolving complaints

After we hear from you we might need to ask you for more information. Once we have all we need we will tell you what happens next and when.

When we investigate complaints, we write to managers in the service involved and provide them with advice and support to ensure evidence is properly considered and any corrective actions are identified.

We will write to you with the outcome. If you are not happy with the response, please tell us why. We will confirm what happens next and you'll be updated until your complaint has completed our process.

You can also refer to our adults social care complaints policy (PDF, 182kb).

Page last updated: 08 July 2024


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