Leaks from above
If you have a leak coming through your ceiling, report it to us.
For severe leaks
- place a bucket or bowl under the leak to catch the water until we arrive
- speak to your neighbour upstairs if you're able to; they may be unaware of the problem and could stop it without needing a repair
- turn off the lights in the room affected
For slight leaks
You can report the repair by login on to your MySouthwark account.
For persistent leaks
Let us know by sending us an email at firstname.lastname@example.org and we will assign an officer to help you.
After the leak is repaired
Damage to your possessions can be claimed through your home contents insurance.
If your neighbour has a leak from your home
You must do all you can to stop the leak quickly. If we need access to your home it's important you allow us entry; otherwise you could be charged for the extra damage. If you don’t allow us access, we may need to arrange a forced entry, which will result in more charges to you.
Common causes of leaks are:
- damaged tiling and bath seals
- leaks under baths or hidden pipes
- water splashing whilst bathing or shower curtains not fitted properly
- a fridge defrosting
- a loose washing machine connection
- a blocked sink
If you notice a leak within your home, turn off your stop-valve immediately.
If you're a tenant, report the repair to us.
If you're a leaseholder, you'll need to pay a plumber to repair the problem (unless it's a communal pipe). If you have tenant's who rent your property, you must ensure they allow the repairs to be done.
Page last updated: 06 February 2018