Improvements to our website

We have made changes to our website to improve the way it looks and to give residents a better experience. You can find out more about this update here. 

Potholes and road defects

We prioritise making safe potholes and other road defects depending on the risk they pose to damage or injury.

For example, we will prioritise a high street over a footway with little traffic.

Report a road defect

Response times for repairing or making safe defects will vary depending on the risk to the public.



Serious safety risk

Within 2 hours

High risk

24 hours

Medium risk

7 calendar days

Moderate risk

Within 28 days

Low risk

No repair. Defect to be assessed at next inspection

Roads not maintained by the council

  • red routes, they are maintained by Transport for London
  • private roads that have not been adopted

Page last updated: 22 March 2023


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