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Potholes and road defects

We prioritise making safe potholes and other road defects depending on the risk they pose to damage or injury.

For example, we will prioritise a high street over a footway with little traffic.

Report a road defect

Response times for repairing or making safe defects will vary depending on the risk to the public.



Serious safety risk

Within 2 hours

High risk

24 hours

Medium risk

7 calendar days

Moderate risk

Within 28 days

Low risk

No repair. Defect to be assessed at next inspection

Roads not maintained by the council

  • red routes, they are maintained by Transport for London
  • private roads that have not been adopted

Page last updated: 22 March 2023

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