Planning back office
Weekly Update - 29 March 2019
As sprint three came to a close yesterday, the team has now accelerated into sprint four, the final fortnight of our eight-week discovery phase.
Some of the activities covered by the team this week include:
Further research with Planning Officers
Continuing research interviews with some more Planning Officers across further local authorities.
Shadowing the process for a “typical” planning application
Working with the Southwark Council team to shadow the process of an eight-week planning application, from validating the application and allocating a case, through to writing a report.
“Jobs To Be Done” analysis
A session to identify the key jobs and steps within the administration process (e.g. ‘Receive Application’, ‘Validate Application’, ‘Allocate Case Officer’, etc.), as well as the different contexts in which these jobs sit within.
Data standards / data input
To understand the types of data required across different systems and types of planning applications, the team applied for a “typical” planning project, then compared data inputs across the different application methods, including Hackney Council’s Submit My Planning Application, Planning Portal and PlanX.
Further work in defining the business case for this back-office planning application system.
Sprint three synthesis session
Wednesday’s team session for bringing together insights from across sprint three, in preparation for Thursday’s Show & Tell.
Identifying five opportunity areas:
How might we…
- … apply quicker processing of clear-cut applications?
- … reduce "unnecessary" manual administrative processing (eg validation)?
- … increase confidence in recommendations to reduce checking and sign off (eg system with better guidance for junior officers)?
- … create a collaborative 3D workflow?
- … make the status of applications more visible to applicants and increase dialogue?
Holding Show & Tell #3
Holding the project’s sprint three Show & Tell, on the planning floor at Tooley Street, for sharing progress form across the last two weeks. Thanks to some of the team at Open System Lab who were also able to come along.
Holding a co-design session with Planning Officers
Friday morning’s co-design session with a number of Planning Officers at Southwark Council to begin getting possible ideas down onto paper, based on insights to date.
Next week, the team is planning on:
- continuing further co-design sessions
- taking our concepts on the road to put in front of Planning Officers at Hackney Council, Lambeth Council, Tower Hamlets Council and Huntingdonshire District Council for feedback, as well as further user interviews
Page last updated: 01 December 2020