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Southwark 2030

Contact Centre Performance

We aim to deliver high performance and value for money in the way we provide services to our residents. To do this, we measure our performance against a number of key performance indicators.

The Contact Centre is open 24 hours a day, 7 days a week

Southwark’s Customer Contact Centre

  • We answered a total of 31,139 calls in August 2022 across all services
  • Of these, we answered 84% of all calls received
  • Of these, we answered 68% within 5 minutes 

Repairs

  • Our Repairs service received 20,975 calls in August 2022
  • Of these, we answered 90% of all calls received
  • Of these, we answered 68% within 5 minutes

Environment and Leisure

  • Our Environment and Leisure service received 10,109 calls in August 2022
  • Of these, we answered 79% of all calls received
  • Of these, we answered 75% within 5 minutes

Satisfaction

  • In August 2022, 48.79% of customers who gave us feedback were satisfied with the service they received

Page last updated: 08 September 2022

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