COVID-19 rapid testing (if you don’t have symptoms)

If you can’t work from home or you’re a key worker you can now book a rapid COVID-19 test if you don’t have symptoms.

 

Keep Southwark Safe

Contact Centre Performance

We aim to deliver high performace and value for money in the way we provide services to our residents. To do this, we measure our performance against a number of key performance indicators.

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Southwark’s Customer Contact Centre

  • We answered a total of 37,113 calls in December 2020 across all services
  • Of these, we answered 71% within two minutes
  • Our target is to answer 70% of our calls within two minutes

Repairs

  • Our repairs service answered 22,311 of calls offered
  • Of these, 69% were answered within two minutes

Environment and Leisure

  • Our Environment and Leisure service answered 9,042 of calls offered
  • Of these 79% were answered within two minutes

Satisfaction

  • In March 2020, 98% of customers who gave us feedback were satisfied with the service they received

Page last updated: 08 January 2021

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