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Paying your service charges

For information on different ways to pay your service charge invoices, we have created the following informative video:

Ways to pay

Estimate service charge

The terms of your lease require you to pay estimate service charges quarterly in advance. The four payment days are 1 April, 1 July, 1 October and 1 January.

You can pay your service charge bill by debit or credit card online or pay by phone on 0345 600 0611 (choose option 6). Find out about call charges.

You’ll need your ten digit invoice reference number.

To pay direct to our bank account via BACS, please quote our sort code 62-22-32 and account number 27540022, together with your invoice number as the reference.

You can pay by standing order in twelve equal monthly instalments. Please fill in the standing order form available to download here  (PDF, 129kb)and give it to your bank. You can download an accessible version of the standing order form here. (docx, 12kb)

Pay your service charge now

Actual service charge

The terms of your lease require you to pay actual service charges within 1 month of invoicing. You can request a monthly payment plan for this charge to be paid by standing order.

If you would like to request a monthly payment plan for either of your service charge invoices, please complete the form below.

Request a service charge payment plan

Paying major works charges

Because major works costs can be large, there are several other ways to pay for major works only.

Locate a missing payment

If you've made a payment towards your service charges but it hasn't reached your account, you can provide us with the details so we can locate it for you.

Report a missing payment


Page last updated: 19 September 2023


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