Retirement pension

Internal dispute resolution procedure 

If you're dissatisfied with any decision made under the Regulations as to your rights, liabilities or council discretions, you have a right to make a complaint using the above procedure. You may also apply under the procedure if the authority fails to make a decision.

Your complaint would take the form of a written application to the specified person.  

Please contact the Pensions Section for a leaflet about this procedure, that explains how to make an application. Please note that the application should be made within 6 months of the date you were informed of the decision with which you disagree.

LGPS Internal Dispute Resolution Procedure (IDRP)

If you're dissatisfied with any decision made under the Regulations as to your rights, liabilities or council discretions, you have a right under Regulation 75 to make a complaint using the above procedure. You may also apply under the procedure if the authority fails to make a decision.

If you wish to make a complaint, contact Pensions Service at the address below; they'll send you a leaflet explaining the procedure to make an application. Please note that the application should be made within 6 months of the date you were informed of the decision with which you disagree.

Pensions Services Tel: 020-7525-4924
2nd Floor, Hub 1
PO Box 64529
London
SE1P 5LX

Pension forms 

Page last updated: 13 January 2020