Problems with our phone system

We are having intermittent problems with our phone system which may make it harder to get through to officers in the council. We are actively working to fix this and are sorry for any inconvenience. 

Adult social care complaints and compliments

More about your complaint

We'll consider a complaint under the Adults Social Care Complaints Policy (PDF, 182kb) from anyone who is receiving or has received services from Adult Social Care, and the services commissioned by Adult Social Care.

If you're making a complaint on behalf of somebody else, we'll likely need to contact them to ask for permission. Let us know if you have, for example, Lasting Power of Attorney over them.

We usually cannot consider complaints if:

  • there's an ongoing police investigation
  • there are ongoing or impending court proceedings
  • there's another process in place to settle your specific dispute (for example a Tribunal)
  • reported events took place too long ago

You can find more examples and information in the respective policy.

If you make a complaint that we find is outside the acceptance criteria, we'll let you know straight away.

Page last updated: 10 October 2023


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