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Waste collection services update

All services are currently operating normally, although unusually high levels of waste have resulted in some collections being slightly delayed.

  • communal Services (refuse and recycling) are generally operating normally, but high volumes of waste have meant that small numbers of collections may be carried into the following day
  • refuse & recycling kerbside services (green and blue bins) are operating as normal and collecting on the usual scheduled dates
  • organic waste collections (brown food and garden waste bins) are operating as normal and collecting on the usual scheduled dates

The use of some temporary crews has resulted in a higher level of missed collections than usual over the last 1 to 2 weeks.  Please report a missed collection on the reporting a missed collection page if your collection has not been completed by the end of the working day when it was due (ie after 4pm).

Business waste and recycling

A good waste management plan will save your business money, will reduce its impact on the environment and will help you comply with the law.

Business waste and the law

There are a number of important pieces of legislation concerning waste that businesses need to be aware of and comply with, the most important of these is the waste Duty of Care.

The waste Duty of Care applies to anyone who produces, carries, keeps, disposes of, treats, imports or has control of waste in England or Wales and requires that waste is kept safe, is dealt with responsibly and is only given to businesses authorised to take it.

The government has issued a code of practice under section 34 of the Environmental Protection Act 1990 that explains the waste Duty of Care:

If you run a business it's important to make sure the waste carrier you use is registered with the Environment Agency and that they provide you with the correct documentation (eg waste transfer notes and a formal waste contract). If in doubt, call the Environment Agency on 0800 807 060 (find out about call charges).

General Data Protection Regulation (GDPR)

Your personal information will be used by our in house commercial waste team and collection services. In the case of food waste customers your personal information will be shared with our contractor, Grays Waste Services Ltd.  Your personal data will be destroyed 2 years after the agreement ends and contract.

If you are concerned about how the council is using your data, please contact our Data Protection Officer via  or on 020 7525 5000.

More information about your rights is available on our website, or via the Information Commissioner.

Commercial waste collection service providers

There are a number of commercial waste collection service providers that businesses can use to collect their waste and these can be easily found through a simple internet search.  

Southwark Council provides commercial waste and recycling collection services for businesses located throughout the borough. You can contact us the following ways: 

T: 020 7525 2627


Page last updated: 14 November 2019

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