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COVID-19 Test and Trace support payments

Financial help when self-isolating

If the NHS have told you that you have to self-isolate you may be able to get financial help if you cannot work while self-isolating.

Financial help is only available for those who are employed or self-employed, who cannot work from home, and who will lose earnings due to self-isolating.  For example, you might lose earnings because you are self-employed or because your employer will not pay your full wages or salary when you are self-isolating – see below for more information about who is eligible for financial help

Who is eligible for financial help?

You may be eligible for financial help if you meet ALL of the following criteria:

  • you live in the borough of Southwark
  • you have been instructed to self-isolate by NHS Test and Trace
  • you are currently employed or self-employed;
  • you cannot  work from home and will lose earnings due to self-isolation

You may also be eligible for financial help if you are the parent or guardian of a child told to self-isolate by their school or child-care provider because they have had close contact with another person who has tested positive for COVID-19.

How much financial help will I get?

If you apply and are eligible for financial help, you will receive a £500 lump sum payment paid into your bank account.   You will need to provide your bank account details when you apply.

Who is not eligible?

You will not be eligible if ANY of the following applies to you:

  • You haven't been told to self-isolate by NHS Test and Trace
  • You do not live in the London borough of Southwark (if you do not live in Southwark you could contact the Council in the place you live)
  • You are not currently employed or self-employed
  • You are employed and continue to get full wages while you self-isolate
  • You are on employed or self-employed and on paid furlough
  • You are able to work from home while self-isolating

If you are applying because of your responsibility to care for a child you will not be eligible for financial help if:

  • you are the parent or guardian of a child who is self-isolating with symptoms of COVID or has tested positive for COVID (financial help is only available for parents or guardians of children who have to self-isolate after being in close contact with someone who has tested positive for COVID-19)
  • you are the parent or guardian of a child and have had to take time off work because the child’s school or childcare provider is closed

How do I apply for financial help?

You can apply online by using the form at the bottom of this page.  If you think you are eligible for financial help you should apply without delay.

You can help someone else to apply or apply on their behalf, but you can't receive payments on behalf of someone else. Payments will only be made to the person who has been asked to self-isolate by NHS Test and Trace.

What information will I need to provide when I apply?

To apply you'll need:

  • the eight digit Account ID you received from NHS Test and Trace when they told you to self-isolate
  • your bank account details
  • a copy of your latest bank statement (dated within the last two months which must show your name, address and account number)
  • if you are employed, your most recent wage slip and your employer’s contact details; or
  • if you are self-employed, a recent business bank account statement (dated within last two months) or your most recent business accounts or self-assessment return
  • your National Insurance Number.
  • if you are applying because you are the parent or guardian of a child required to self-isolate you should provide their eight digit ID number from the NHS or a copy of the letter / email from the school or childcare provider telling them to self-isolate
  • We will ask you to upload evidence as part of your application.  If you provide all the information needed you will receive your payment more quickly.  If we have to ask for the information after you apply, it will take us longer to deal with your application.

Fraud

You may be prosecuted if you give false or misleading information when applying for financial help, including failure to self-isolate which puts others at risk. You'll have to pay back any payment made as a result of fraud or error.

The government is helping us to make the checks to make sure that payments are made correctly.

What to do if you've been told to self-isolate

You must stay at home. It's now a legal duty to self-isolate, as it's the best way to keep the community safe and stop more people from becoming infected.

Do not go to work, school, grocery shopping, GP surgery, hospital or public areas, and don't use public transport or taxis. 

Your employer should support you while self-isolating and should not require you to attend work if you cannot work from home.  It is an offence for an employer to knowingly allow a person who is required to self-isolate to work anywhere other than where they are self-isolating – normally their own home. Any employer in breach of this requirement could face a fine of up to £10,000.

Read more about how to self-isolate and get support to stay safe at home

How long you need to self-isolate depends on if you have coronavirus (COVID-19) or you've been in close contact with someone who does.

More information about self-isolating:

Help someone else to apply or apply on their behalf

You can help someone else to apply or apply on their behalf, but you can't receive payments on behalf of someone else. Payments will only be made to the person who has been asked to self-isolate by NHS Test and Trace. 

Apply for a payment

Apply for a COVID-19 Test and Trace support payment

Page last updated: 01 June 2021

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