Contact us
How to reach us online, by phone or in person.
Our main office
Southwark Council
160 Tooley St
London SE1 2QH
Call 020 7525 5000 for the main switchboard.
The building is in the congestion charge zone and parking in the surrounding area is limited.
You can plan a public transport route on the Transport for London (TfL) website.
There are marked cycle lanes in both directions along Tooley St.
Disabled access
Parking bays for disabled drivers are:
- on Barnham St, on the east side of the building (6 bays)
- at the front entrance on a red route at certain times of the day and after 7pm (2 bays)
The building is fully accessible, with disabled toilets on all floors and lifts to every level.
If you have trouble accessing a public meeting at Tooley St, contact the officer named on the agenda.
Contact a service
Adult Social Care
Benefits and support
Business and licences
Find the contact you need on our licensing pages.
Or you can email licensing@southwark.gov.uk.
Contact:
Children, young people and families
Community engagement
Council Tax
Culture and sport
Contact us about:
Education and training
Homeowners
Building insurance
Use the online forms to:
- make an enquiry about building insurance
- get a copy of your building insurance certificate
- make a building insurance claim
Conveyancing
Email the conveyancing team on hsg.conveyancing@southwark.gov.uk.
Council tenants looking to buy a property
Email the Right to Buy and Social HomeBuy team at righttobuyteam@southwark.gov.uk.
Use the online form to contact the Home Purchase Grant team.
Gas servicing
Use the online form to apply and pay for gas and boiler servicing.
Housing investment planning
Use the online form to make an enquiry about housing investment planning.
Housing dispute help
Email the homeowners arbitration team on arbitration@southwark.gov.uk.
Or contact:
Landlords
Email the:
- tenancy relations service on Tenancy.Relations@southwark.gov.uk
- private sector housing enforcement on resi@southwark.gov.uk
- empty homes team on empty.homes@southwark.gov.uk
- contact housing solutions procurement on housingsupply@southwark.gov.uk
Use the online forms to:
Leaseholder's lease
Use the online form to get a copy of your lease.
Making alterations
Use the online form to:
Service charges
Use the online forms to:
- tell us you're having problems paying a service charge
- request a major works payment plan
- request a service charge refund or transfer
- locate a missing payment on your service charge account
- request an actual service charge breakdown
- request a service charge payment plan
- submit a query or compensation request for loss of heating and hot water
- pay your service charges
- make an enquiry about your revenue service charge calculation
- make an enquiry about your heat metering charges
Service charge loans
Use the online forms to:
- get a redemption statement, statement or balance for your service charge loan
- get more information or apply for a service charge loan
- request a service charge loan refund
- tell us about problems making your service charge loan payments
- make an enquiry about your loan
Viewing your service charge account online
Use the online forms to:
- get help accessing my online service charge account
- link multiple properties to your MySouthwark account
Sales, remortgaging and telling us about a change
Use the online forms to:
- get a pre-assignment pack
- make an enquiry about pre-assignments
- get a letter of postponement
- get a re-mortgage pack
- pay for a notice of assignment
- tell us about a change
- make an enquiry about remortgaging
- give authorisation for someone to discuss your account on your behalf
Section 20 consultation
Use the online form to:
Housing
Life events
For life events (births, deaths, marriages, civil ceremonies, citizenship):
Parking, streets and transport
Find the contact you need on our parking pages.
You can also:
- email parking@southwark.gov.uk
- call 0344 800 2736
Planning, environment and building control
Contact:
Public health and safety
Find the contact you need on our health and wellbeing pages.
Contact the team about:
- community safety, including crime, antisocial behaviour and domestic abuse
- pest control