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Find out the different ways to make a complaint or give feedback about certain council services.
Start a complaint about adult social care now
You can also:
In your complaint you need to:
If you want to talk over your options, or need some extra help, call the adult social care complaints team on 020 7525 3977.
Find out more about how to contact us to make a complaint about adult social care services.
Before making a complaint about adult social care, talk to the adult services team about what has gone wrong. They may be able to fix the issue quickly.
When you contact us to make a complaint about adult social care we will:
Anything you tell us will only be shared with those who need to be told.
The Ombudsman is the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. This is a free service. They investigate complaints in a fair and independent way and they do not take sides.
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. It provides a point of contact for patients, their families and their carers. You can find officers from PALS in your local hospital.
If you're unhappy with an NHS service, complain to the provider first, such as your GP, dentist, hospital or pharmacist.
An independent advocacy provider with more specialist expertise in matters covered by the Care Act. Call them for advice and support as follows:
The Advocacy People, PO Box 375, Hastings, TN34 9HU
Call: 0330 440 9000
The Southwark Wellbeing Hub is a service providing information and support to anyone living in Southwark who is worried about their wellbeing, or that of someone close to them.