Before making a complaint, talk to them about what has gone wrong as they may be able to fix the issue quickly.
You can also ask the complaints team to do this for you (known as ‘representation’).
If that has not been successful or you feel a formal complaint is more appropriate, the complaints team will:
- give you information about the complaints process and support you to make a complaint
- give you information about others who might be able to help
- keep you up to date as the investigation progresses
- talk to you about timescales
Anything you tell us will only be shared with those who need to be told.
You can make an adult social care complaint by:
- calling 020 7525 3977
- using the online form
- emailing sscomplaints@southwark.gov.uk
In your complaint let us know:
- the names of relevant officers and teams if you have them
- any important dates or approximate dates
- consider and tell us what result you’d like