What to do if your vehicle has been removed
If you suspect that your vehicle has been removed, contact Tow-away Removal and Clamping Enquires (TRACE), a free 24-hour service.
TRACE can be contacted by telephone on 0300 077 0100 (find out about call charges) or you can text the word TRACE followed by your vehicle registration mark to 66663.
TRACE will confirm if your vehicle has been removed and where it has been taken.
If your car has been removed by Southwark, you must make payment by contacting our parking Customer Service Centre prior to collecting your vehicle. Contact us on 0800 138 9081 or 0344 800 2736 and select option 4, Monday to Friday 9am to 5.30pm.
- £200 removal fee
- cost of Penalty Charge Notice (PCN) issued on the day of your vehicle's removal
- any applicable storage fees
The cost of the PCN will vary depending on the contravention that occurred. It will range from a minimum of £40 to a maximum of £130.
If the vehicle isn't claimed from the car pound on the day it arrived, a storage charge of £40 per day is also payable. This is charged from midnight on the first day following a removal and on each subsequent day.
Vehicle collection and opening times
If your vehicle has been removed by Southwark it will be taken to:
ELV Solutions Ltd
01708 526760 (between 8am and 5pm, Monday to Friday)
Opening hours - Monday to Friday, 8am to 5pm
How to get there - nearest railway station is Dagenham dock (less than 1 min walk)
What you need to take with you
To have your vehicle released from the car pound, you'll need to show all of the following:
- one form of photographic ID
- one form of documentary proof to show that you're the owner, hirer or keeper of vehicle
- one form of documentary proof of your address
Photographic ID accepted:
- driving license
Proof of vehicle ownership accepted:
- vehicle registration document
- vehicle insurance certificate
Proof of address accepted:
- landline phone bill
- Council Tax bill
- utility bill
- bank statement
You should provide the hire agreement, your ID to confirm who you are and one proof of your address as detailed above.
You should provide a letter on headed paper, showing the company address and confirming that you have the company’s permission to collect the vehicle. Your ID to confirm who you are and proof of your address are also required.
Contesting the removal of your vehicle
Once you've collected your vehicle you can make Formal Representations by emailing firstname.lastname@example.org or by post to London Borough of Southwark, Parking Services, Admail 4197, SE1 1ZW.
If a vehicle isn't claimed we may dispose of it. We'll also take action to recover an unpaid PCN, removal fee and storage charges (if applicable).
Page last updated: 06 September 2018