Reporting housing repairs

Repair appointments

Most repairs will have appointments and you can choose a convenient time slot:

  • morning - 8am to 1pm
  • afternoon - 12pm to 6pm
  • school run - 10am to 3pm
  • evening - 6pm to 8pm (limited availability)
  • Saturdays - 8am to 1pm (limited availability)

If you need to change or cancel an appointment log into your MySouthwark account or email us at repairs@southwark.gov.uk to let us know.

When reporting a repair by email us, please give us as much information as possible about the problem your reporting.

You can help prepare for the repair by:

  • clearing the area needing repair (move furniture, curtains or carpets)
  • making sure you (or another adult) are at home for the entire appointment time slot

Page last updated: 17 November 2017