Global IT issues affecting online forms and systems

We are currently impacted by the global IT issues. As a result, a number of systems are affected including the majority of our online forms. We apologise for any inconvenience caused.

Zero tolerance

We operate a zero-tolerance approach to violence, aggression and abuse towards our staff. This means we will always challenge any abuse and take appropriate action against perpetrators.

We consider abuse to be:

  • physical assault, including spitting, use of weapons and throwing objects
  • verbal abuse, intimidation, harassment or threatening behaviour
  • discriminatory behaviour based on race, gender, sexual orientation, disability or other protected characteristics
  • malicious communications, either by email, through social media or the post

If you make the choice to abuse a member of our staff we will take action, which could include but is not limited to:

  • banning you from council facilities
  • withdrawing or changing the services you can access
  • taking legal action, including tenancy enforcement
  • reporting to the police and seeking prosecution

Our staff are expected to treat everyone with respect and they expect to receive that respect in return.

Page last updated: 25 July 2023

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