Urgent response

Urgent Community Response: @home

The urgent response component of @home is for people who:

  • are 18 or over and a resident of Southwark
  • are medically stable / predictable
  • live in the community and require an urgent response within 0-2 hours, or same/next day to:
    • prevent an avoidable admission to hospital
    • prevent a clinical deterioration
    • prevent a social crisis
    • prevent admission to A&E
    • prevent admission to emergency residential or nursing care

Opening times for the Urgent Community Response @home service are the following:

  • referrals can be made between 8.30am to 6pm, 7 days a week
  • care and support can be provided between 8.30am to 9.30pm, 7 days a week

How you can access the urgent response service

Community and Hospital A&E referrers can call the Unified Point of Access (UPA) on 0203 049 5751. 

Page last updated: 16 May 2022

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