Submitting a planning application
Optional user experience survey
Southwark Council are working on a project to develop a new digital tool to speed up the submission of planning applications and to make the process easier for our customers. The Reducing Invalid Planning Applications (RIPA) project is funded by the Ministry of Housing, Communities and Local Government’s (MHCLG) Local Digital Fund and the purpose of the project is to develop an improved system for submitting planning applications. The new system will initially only be used for Householder and Lawful Development Certificate applications, but will be expanded to include other types of applications in the near future. For further information on this project please visit the project website.
As part of this project, we are currently running a short online survey to understand the user experience when submitting a planning application using the existing Planning Portal system and we welcome your comments. All information gathered in this survey will be combined, anonymised and fed into the findings of the project in order to improve the final product.
Complete the survey
We are also looking for users to test the new application system. The remote user testing sessions last around one hour during which our independent User Researcher will observe your responses to her questions and will get your feedback about how you found the experience and what you think could be improved. We would greatly appreciate your input on this project. If you are interested in taking part, please fill in the form below and our Independent User Research will contact you.
Page last updated: 14 January 2021