Reporting a pest problem

We offer a wide range of affordable pest treatment options for Southwark residents. If you're a council tenant this service is free of charge for common pests. For all other residents this service is chargeable.

Report a pest problem

Fees start at £29.04 for a call out charge or £16.68 if you are in receipt of benefits.

Our pest control team works Monday to Friday from 8am to 6pm and Saturdays from 8am to 4pm.

You can report a pest problem to us online or by calling 0800 952 4444 (find out about call charges). The line is open from 9am to 5pm.

If you have a live rat inside your property, call us immediately on 020 7525 2000

Please note, our pest control team partners with Croydon council in delivering the service. If you are a Croydon resident, you should call 020 8726 6000 (find out about call charges).

Pay for service

Service Type


Reduced rate if in receipt of benefits

Inspections (call out charge)



Pest Type


Extra Charge per room over 4

Reduced rates

Extra charge per room over 4











Bed bugs










All prices are inclusive of VAT.

We'll visit until eradication of the pest problem as long as recommendations made by our teams are adhered to

You can pay for the service: 

  • in cash or by card on the day of appointment
  • by cheque made payable to 'London Borough of Southwark'
  • over the phone by calling 020 7575 2000 (find out about call charges)
If you live on a council estate and notice a pest problem in the communal areas, report it to us immediately

Page last updated: 12 April 2019