Safe Steps community app

Translation and process mapping - June 2020

This period we’ve spent a lot of time translating care home specific actions into community based actions. This has been achieved with input from clinicians in the Community Rehabilitation and Falls Service at Guy’s and St Thomas’ NHS Foundation Trust, frontline staff at extra care facilities, and other key services.

We had a workshop with Snook Service Design on ensuring accessibility in digital service design. This highlighted the pitfalls many services can fall into when not considering the diverse needs of their end users, and the legal requirements placed upon services provided by local government.

This has helped us shape our process mapping for how the app will eventually be used. We’ve been focusing on how family, friends and carers may want input into the actions suggested, and how they can be communicated with through the Companion App. Discussions with the support services for carers have helped inform these discussions, and helped us understand the challenges these groups may wish to use the app to overcome.

Using digital platforms to share ideas within the project team, and with the developers in Safe Steps, we’re now getting to the stage where we are planning our initial show and tells for the design of the app at the end of July. This will allow us to get useful feedback on our thought processes so far from teams who will be using the app, teams who will be accepting referrals, and family and friends who will be supporting those at risk of falling. Once these initial designs are shared and the feedback taken into consideration, development can begin.

Page last updated: 14 December 2020