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How to report a repair

Report repairs 24 hours a day, 7 days a week

We all know how inconvenient it is when things go wrong at home, that's why our repairs service is always open. You don't have to wait until normal office hours to report a repair, you can:

When reporting your repair, you will need to provide us with your name, address, mobile phone number and rent or service charge account number.

Convenient appointment times

Our appointment times are flexible, we offer many evening and weekend appointments for heating, hot water and maintenance work - all you need to do is ask if it is possible to have an evening or weekend appointment when you report the repair and we will try and find the most convenient time for you. 

Emergency repairs

If your repair is an emergency and cannot wait, please refer to our emergency repairs policy.

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Contact us

Southwark Council
PO BOX 64529
London SE1P 5LX

0207 525 5000

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