Get election ready

The UK General Election is on 4 July. 
Register to vote by 18 June.
If you need to vote by post, you must apply to do this by 5pm on 19 June.
You need valid photo ID to vote in person. If you don’t have valid ID, apply by 5pm on 26 June for a Voter Authority Certificate.  
Find out more about voting and elections in Southwark

Track your housing repair

Missed appointments

If we miss an appointment for a repair or an inspection, you may be entitled to compensation. The same applies if you miss an appointment - we may charge you for compensation to our contractor.

You're entitled to compensation if all of these conditions are met:

  • the repair had an appointment (not an emergency repair)
  • the repair was for your home and not a communal repair
  • you were home for the entire appointment slot and the contractor didn't attend during that time
  • there was no good reason for us missing the appointment
  • we didn't notify you in advance that the appointment was cancelled or rearranged

Report a missed appointment

Page last updated: 04 October 2021


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