Global IT issues affecting online systems

We are currently impacted by the global IT issues. As a result, a number of our online systems are affected. We apologise for any inconvenience caused.

Track your housing repair

Missed appointments

If we miss an appointment for a repair or an inspection, you may be entitled to compensation. The same applies if you miss an appointment - we may charge you for compensation to our contractor.

You're entitled to compensation if all of these conditions are met:

  • the repair had an appointment (not an emergency repair)
  • the repair was for your home and not a communal repair
  • you were home for the entire appointment slot and the contractor didn't attend during that time
  • there was no good reason for us missing the appointment
  • we didn't notify you in advance that the appointment was cancelled or rearranged

Report a missed appointment

Page last updated: 04 October 2021


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