Global IT issues affecting online forms and systems

We are currently impacted by the global IT issues. As a result, a number of systems are affected including the majority of our online forms. We apologise for any inconvenience caused.

Track your housing repair

You can check the progress of a repair raised to your home or your block by login into your MySouthwark account.

Track your repair

Your account will show you the:

  • repair description
  • reference number
  • date it was ordered
  • contractor working on repair
  • appointment date and time

If you have a problem with your repair

If you need more information or have a problem with your repair, use your MySouthwark account to "query a repair" - you will be able to contact the contractor directly.

If this option doesn't solve your problem, email

Our phone service is for emergencies only or for those who are unable to use the internet

Page last updated: 04 October 2021


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