Reporting housing repairs

Repair appointments

Most repairs will have appointments and you can choose a convenient time slot:

• morning - 8 am to 1 pm
• afternoon - 12 pm to 6 pm
• school run - 10 am to 3 pm

If you need to change or cancel an appointment, log into your MySouthwark account or email us at repairs@southwark.gov.uk to let us know.

When reporting a repair by email, please give us as much information as possible about the problem you are reporting.

You can help prepare for the repair by:

• clearing the area needing repair (move furniture, curtains or carpets)
• ensuring you (or another adult) are at home for the entire appointment time slot

Page last updated: 21 April 2023