Condensation, damp and mould

It's your responsibility to reduce condensation and mould in your home. Without needing a repair, you can do so by following simple steps. We'll visit your home to help only after you've attempted to remedy the problem yourself. 

Download our guide to condensation, mould and damp (pdf, 475kb).

Remember to:

  • adjust your heating to keep all rooms and walls warm
  • reduce air moisture wherever possible
  • ventilate your home as much as possible
  • clean away any signs of mould as soon as it appears

If you've tried all of the methods in this leaflet for three months and you still have condensation and mould, you can request an inspection by emailing and confirming all your attempts to resolve this.

Page last updated: 13 April 2021

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