Global IT issues affecting online systems

We are currently impacted by the global IT issues. As a result, a number of our online systems are affected. We apologise for any inconvenience caused.

How we look after your blocks and estates

Heating & Hot Water Compensation

We have one of the highest number of homes heated by heat networks anywhere in the country. With around 17,000 homes connected to over a hundred boiler houses, it's important that we constantly invest in and improve our heating service.

We acknowledge that heating and hot water outages do sometime occur and should be dealt separately to the normal compensation procedure. These can affect many households linked to a district heating system and requires a consistent and fair approach to compensation.

For communal heating or hot water outages lasting longer than 24 hours the council will automatically pay £3 for each whole day for the duration of the outage.

These payments will automatically be made to your service charge account once per quarter. The payments are additional compensation onto the accounts and not a reduction in charges.

If you have any queries regarding loss of heating and hot water and would like further information about this please contact us using our form below.

Submit a query or compensation request for loss of heating & hot water

If you have already had compensation for heating and hot water outages added to your service charge account and would like to see if you are eligible for a refund please review our refund process here.

Page last updated: 15 February 2022

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